PIN READER(Barclays) failed

Discussion in 'Motorhome Chat' started by tofo, Oct 31, 2015.

  1. tofo

    tofo Funster

    Joined:
    Oct 1, 2007
    Messages:
    6,599
    Likes Received:
    6,226
    Location:
    Kirby cross further from londin
    I'm getting the hump with barclays I have an account
    Whereby you have to use a pin reader to access it

    Within that is five accounts I want to view
    Don't get me wrong nearly bugger all in them

    But I still want to view them been trying for a month

    Thing is pin reader has the middle line missing
    Yes I changed the battery's reader is broken

    Phoned the help line through to Ruth
    No problem I'll send you a new one out
    With you 4-5 days

    7 days later nuffink

    Phoned again Albert I haven't received my pin reader yet
    And I need to access my account without faffing
    And guessing if the nos an eight or zero

    Oh right bill (grrrr ) gave him my surname
    I'll order another you'll probably end up with 2

    7 days later nuffink

    Phoned up again got abdullah oh sorry my systems down
    ( so why answer the blessed phone then )

    Passed on to ranjid oh yes we have sent your pin reader
    To you ( me ) what address have you sent them to
    Tells him the two addresses oh the second one
    Luckily that's my new address so he now promises to send out another
    And today is the seventh day
    Moans at him about delay and time taken to answer the phone
    I'm sorry says he
    For you being in long que fo 20 mins

    Every way I've tried to acces my account its asked for the no from pin reader
    Thing is I can access our accounts by using Mrs t access nos as she never got a pin reader but it's not right

    Gonna call em again and e mail the head honcho
    Ask wtf is going on
    Thing is my opinion for what it's worth all banks are evasive
    And fibbers with any information
    So jumping ship after 40 years seems to be on the cards

    But who to they all seem to be the same
    I know a certain other dosnt like.berclays
    I'm leaning towards that thought
    If they can't manage to send a card reader to the right address

    Wolfs in sheeps clothing selling snake oil out of croccadile suitcases:active::groan::swear2::swear2::swear2::swear2::swear2:
    :boxing::boxing::boxing::boxing::boxing::boxing::boxing::boxing::boxing:
    :reel::reel::reel::reel::reel:
    :restmycase::restmycase::restmycase::restmycase::restmycase::restmycase::restmycase::restmycase:
    :lips:
     
    • Like Like x 1
  2. campa cola

    campa cola Funster

    Joined:
    Oct 5, 2012
    Messages:
    2,802
    Likes Received:
    5,648
    Location:
    Weegeland
    I have the android Barclay's app and can see all my accounts, no need for a reader.
     
    • Like Like x 3
  3. Jaws

    Jaws Funster Life Member

    Joined:
    Sep 26, 2008
    Messages:
    18,347
    Likes Received:
    21,712
    Location:
    Narrfoook
    After we found out the local branch had employed a VERY well known shop lifter with several convictions to her name to work the counter, we pulled all our accounts out straight away
    If their security is that poor, the Barclay bank group can def do without our pennies !!
     
    • Like Like x 1
  4. matamoros

    matamoros Funster

    Joined:
    May 15, 2008
    Messages:
    2,271
    Likes Received:
    3,423
    Location:
    Ex Rochdale now Tavira, S. Brittany & Europe
    I have a Barclays account that I access with a pin reader but it is also possible to access the account via a passcode and memorable word. This does need setting up when the pinreader is available so not much use to you at the moment but worth doing when you get the new one, similar thing happened to me. Not all services are available via this method though.
     
    • Like Like x 1
  5. TerryL

    TerryL Funster

    Joined:
    Mar 5, 2010
    Messages:
    1,259
    Likes Received:
    1,253
    Location:
    North East
    Never needed to try but I'm sure you can access your accounts with just your card; might be a bit of a faf. Check the logon page, mine offers several ways of doing it.
     
    • Like Like x 1
  6. tofo

    tofo Funster

    Joined:
    Oct 1, 2007
    Messages:
    6,599
    Likes Received:
    6,226
    Location:
    Kirby cross further from londin
    I just can't get me head round three yes 3
    Have failed to arrive and they don't seem worried

    I'm thinking they haven't been sent


    And now I can't use the reader I'm blocked as I got
    The guess (-assuming wether the nos an8 or 0 )
    wrong 5 times ggggrrrrrrr
     
  7. tofo

    tofo Funster

    Joined:
    Oct 1, 2007
    Messages:
    6,599
    Likes Received:
    6,226
    Location:
    Kirby cross further from londin

    Nope been trying
    all comes back to pin reader no required
    to carry on
    As I have had a reader issued previously

    Had a new security no sent but without a pin reader
    All that does is makes security questions disappear
    When you talk to ranjid or fatima
     
  8. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,254
    Likes Received:
    5,054
    Location:
    West Sussex
    Doesn't need to be a Barclay's pin reader you can use anyone.
     
    • Like Like x 1
  9. pappajohn

    pappajohn Funster Life Member

    Joined:
    Aug 26, 2007
    Messages:
    29,475
    Likes Received:
    16,955
    Location:
    YO11 2BD
    I received a barclays pin reader.......never been in a barclays branch let alone having an account
     
    • Like Like x 1
  10. tofo

    tofo Funster

    Joined:
    Oct 1, 2007
    Messages:
    6,599
    Likes Received:
    6,226
    Location:
    Kirby cross further from londin
    Tried me nationwide one failed
    My son is 70 mile away
    And daughter is with nationwide

    Looks like a trip to the bank assuming they will care
     
  11. pappajohn

    pappajohn Funster Life Member

    Joined:
    Aug 26, 2007
    Messages:
    29,475
    Likes Received:
    16,955
    Location:
    YO11 2BD

    How did you manage to enter the wrong one of only two options five times.
    Surely, if an 8 didnt work first time it means 0 is correct. :doh:

    If 8 and 0 didnt work then it isnt either one.
     
    • Like Like x 1
  12. WynandJean

    WynandJean Funster

    Joined:
    Mar 23, 2010
    Messages:
    2,379
    Likes Received:
    1,335
    Location:
    West Midlands

    They must have sent it to you then! :D

    Wyn
     
    • Like Like x 2
  13. LPB

    LPB Funster

    Joined:
    Aug 19, 2015
    Messages:
    48
    Likes Received:
    27
    Location:
    Crawley
    Give Barclays the elbow and transfer to First Direct - I cannot fault the service and you dont need any of those gadgets just to see your accounts.
    And there are no charges!
    And before you ask I do not work for them ( I used to work for Lloyds!)
    Lloyd
     
    • Like Like x 1
  14. ianandkath

    ianandkath Funster

    Joined:
    Jun 4, 2015
    Messages:
    633
    Likes Received:
    1,042
    Location:
    chorley
    just tried to use my mobile, worked fine and logged in ok
     
    • Like Like x 1
  15. tofo

    tofo Funster

    Joined:
    Oct 1, 2007
    Messages:
    6,599
    Likes Received:
    6,226
    Location:
    Kirby cross further from londin
    To use the pin reader you enter all the requiem info
    Name no rank inside leg
    Then it asks for pin reader no
    So insert Deb card press in security 4 digit code
    Which then gives 8 nos
    Type those nos into web page r u keeping up

    Now I am guessing if the displayed no is an 8 or a zero
    When I type it into the web page
    It some how expects the same no that's displayed
    To be typed into the web page
    If it doesn't agree it rejects you

    So then you start the hole sorry programme again
    It's easier doing than explaining
     
    • Like Like x 2
  16. big map

    big map Funster Life Member

    Joined:
    Mar 8, 2009
    Messages:
    2,051
    Likes Received:
    13,482
    Location:
    Poole
    This is exactly what happened to me. I spent 2 hours 44 minutes on the phone then got put back to front line menu. Tweeted my unhappiness. Manager was ringing me at home until 8pm changing systems and putting new cards and reader into place for first thing the next day. Plus a little compensation. #getitsorted
     
    Last edited: Oct 31, 2015
    • Like Like x 1
  17. Hollyberry

    Hollyberry Funster

    Joined:
    Apr 24, 2011
    Messages:
    3,793
    Likes Received:
    7,369
    Location:
    Paignton, Devon.
    You can pick up a PinSentry in any Barclays branch.
     
    • Like Like x 1
  18. big map

    big map Funster Life Member

    Joined:
    Mar 8, 2009
    Messages:
    2,051
    Likes Received:
    13,482
    Location:
    Poole
    Not in wareham they told us to go on line and order them. They do not have any stock.
     
    • Like Like x 1
  19. Abacist

    Abacist Funster

    Joined:
    Oct 15, 2013
    Messages:
    1,205
    Likes Received:
    1,248
    Location:
    Devon
    I have a variety of accounts as I'm a retired accountant, hence the nickname. For me Lloyds is the best as there is no Pin Sentry Device. HSBC have a tiny credit card sized gadget similar to a pin sentry device which is a pain. I also have a Barclays account with a pin sentry machine but its OK.

    The one I can't stand is Santander but its a corporate account as its a club account and corporate branches are few and far between. Exeter and Bristol are 2 that were mentioned. Then I was told that my account was dealt with by the Remote Corporate Team so they're out there somewhere in the ether. Paying in cash has to be at the post office, cheques by post or in an envelope handed in to the post office. They are not part of the Bank Giro Credit system. When I took over the account I waltzed into the local branch and tried to pay in and was sent packing as if I had the plague - Personal Customers only are dealt with here! Internet banking minimum is £7.50 with transaction charges of £25 per month. Looking forward to getting rid of this and moving to Lloyds but they are not as good as they once were.

    They are all trying to get rid of staff and force you to use nothing but machines to pay in or draw out but unfortunately there is stuff that has to be done by a human being now and again!
     
    • Like Like x 1
  20. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,254
    Likes Received:
    5,054
    Location:
    West Sussex
    I always use a card & pin reader to get into my Lloyds account although I think you can log on without, but thats more hassle with all the memorable data malarkey.
     
    • Like Like x 1
Loading...

Share This Page