Orange is committed to excellent customer service

Discussion in 'Motorhome Chat' started by bernardfeay, Sep 6, 2014.

  1. bernardfeay

    bernardfeay Read Only Funster

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    I have a pay as you go Orange phone. I had £65 credit before I set off for 3 weeks in France.

    Every morning, usually before I woke a text would come through from Orange telling me that roaming internet would cost me 18p per MB. Not cheap but I can live with it for the occasional quick access to check on weather forecasts and email.

    When I got back home I found my credit had dropped to £4.

    My recent history usage does not go back far enough to spot where the money drained out.

    After a long call with Orange it turns out that they were charging me 65pence per MB. They assure me that it is the correct cost. I assured them that they simply could not send me daily text messages saying the cost would be 18p per MB and then charge 65p.

    Could I actually make him understand the point I was making - NO
    Could I shift him from telling me that I was misinformed - NO

    They promised to transfer me to a supervisor. After a ten minute wait I got the dial tone.

    Eventually, I called back, I got to speak to a "grown up". They are refunding my £65 credit as a gesture of good will.

    Now here's the skill testing question - What sort of accent did the customer service agent have when I first called?
     
  2. scotjimland

    scotjimland Funster Life Member

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    Welsh ?
     
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  3. MikeD

    MikeD Funster

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    When I used to work with a Insurance company they changed their IT assistance help desk location almost annually.

    The worst was Dublin. :confused:
     
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  4. scotjimland

    scotjimland Funster Life Member

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    I always thought the Irish girls had the clearest and nicest voices in call centers.. the AOL girls were lovely to talk to..
    One of my first GFs came from Dublin.. lovely accent..
     
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  5. GJH

    GJH Funster Life Member

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    I only found one way to get anything out of Orange/EE:


    Mr Olaf Swantee Chief Executive; Email olaf.swantee@ee.co.uk; Telephone 0800 079 0032.

    In my experience the Indian customer services line either makes promises it doesn't keep or cuts you off (both seemingly just to get rid of you and end the call within the allotted time).
     
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  6. Bertie Bassett

    Bertie Bassett Read Only Funster

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    Swine! ;)
     
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  7. GJH

    GJH Funster Life Member

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    Not all of them surely? :D
     
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