Only 57 days

Discussion in 'Motorhome Chat' started by Stewart J, Oct 10, 2011.

  1. Stewart J

    Stewart J Funster

    Joined:
    Jul 1, 2010
    Messages:
    1,441
    Likes Received:
    1,242
    Location:
    SW Northumberland
    Just had a phone call to say our digibox is ready for collection (supplied as part of media pack by A/Trail)

    57 days since it was removed for repair under warranty, seems a bit excessive this day and age, but no sign of our replacement Thetford Toilet flush button panel supposedly ordered at the same time:Angry::Angry::Angry:
     
  2. Wildman

    Wildman Read Only Funster

    Joined:
    May 30, 2008
    Messages:
    15,458
    Likes Received:
    8,598
    Location:
    Ilfracombe, Devon
    I see you are getting really good service, hee hee. Maybe you have a claim for loss of use etc. Bet the bits turn up in 5 mins then.
     
  3. Stewart J

    Stewart J Funster

    Joined:
    Jul 1, 2010
    Messages:
    1,441
    Likes Received:
    1,242
    Location:
    SW Northumberland
    Par for the course seemingly great salesmen and staff after sales service spectacularly rubbish.


     
  4. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

    Joined:
    Jan 5, 2008
    Messages:
    9,246
    Likes Received:
    5,197
    Location:
    East Sussex 01-580-881288
    I would complain direct to AutoTrail, from what we understand they are redhot on complaints

    Peter
     
  5. jhorsf

    jhorsf Read Only Funster

    Joined:
    May 15, 2009
    Messages:
    9,157
    Likes Received:
    8,067
    Location:
    DERBYSHIRE
    I was going to say what Peter said ask them if they think this is good service?tell them this is spoiling your enjoyment of the van ask them what they are going to do about it in this day and age parts should be next day


    http://www.auto-trail.co.uk/index.php/contacts
     
  6. JohnM

    JohnM Read Only Funster

    Joined:
    Nov 8, 2008
    Messages:
    651
    Likes Received:
    179
    Location:
    Central Scotland
    Stewart, did you get your a/trail from tvm by any chance ?
     
  7. niggle

    niggle Banned - Rule 1

    Joined:
    Aug 5, 2010
    Messages:
    806
    Likes Received:
    607
    Location:
    SOUTH AND FRANCE

    :Rofl1::Rofl1::Rofl1: like pilote parts you cant get eh :Angry::Angry::Angry:
     
  8. Stewart J

    Stewart J Funster

    Joined:
    Jul 1, 2010
    Messages:
    1,441
    Likes Received:
    1,242
    Location:
    SW Northumberland
    Digi box picked up in unopened parcel from Armour Auto, fitted it myself and all seems ok. As an engineer I'm intrigued by the fact that none of the casing screws show any bruising, are they new?:RollEyes:
     
Loading...

Share This Page