Oh no, not again ...Brownhills (1 Viewer)

[hilldweller]

if need be stay overnight (bet John Cross does not provide overnight facilities!)

Only for the first 200, so says the boss.

 

[N Luyetund]

....Our advice, be positive, if need be stay overnight (bet John Cross does not provide overnight facilities!) and you will get things sorted.

The current Brownhills withdrew their card privileges including overnight facilities because I didn't have my m/h serviced by them this year.... they also refused to deal with any warranty issues.

I wrote to them explaining that the services were carried out by authorised persons which maintained the validity of the warranty.... I always spoke highly of the service that I'd had from the previous Brownhills, excellent service in fact!

Stark contrast with the treatment meted out by the present Brownhills!!

No amount of positivity could seemingly move them from ditching this loyal customer... but it has cost them my patronage... small beer at £40k perhaps but it would have looked good on their balance sheet....

...as it happens it has gone to a dealer who made me feel welcome and valued.



Jean and Robert
If you don't have your hab and cab service done by them you may suffer a similar experience, mind you, if you're prepared to pay their prices rather than use CLS who offers a more competitive rate then you shouldn't have any problems. Your money, your choice... good luck:thumb:

My advice...keep your fingers crossed



Dammmittt...just when I was getting a life Brian (Hilldweller) remind me again about the std

 

[Peter JohnsCross MH]

If someone needed to stay overnight, not a problem to us.

OK its not a campsite and we don't offer a cafe either, but the pub 400 yards away offers excellent food and company.

We do not get angry customers shouting and waving their fists at our staff as we don't give them any reason to do so.

Peter

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[Elvis]

cheap and good service

Cheapest and excellent service rarely go hand in hand!

Actually you can find such a shop, my shop of choice, that's for sure - Hawkhurst on the A21- not a massive selection but all the staff are very helpful, cheerful and knowledgable.
:thumb:

 

[tucker_j]

Do you mean that place on the A21 in Hurst Green? I know that one, but not of a place in Hawkhurst. I have been very many times for camping odds and ends but was put off by my most recent experience.

With a budget of £30K 'ish and a vehicle in mind that we saw in a dealers in Thanet, Kent I spent a few days trawling around the local (and not so local) dealers to see what else was on offer. It was a wet horrible morning in late May when I visited John's Cross and I found the staff there very helpful, though there was nothing in stock to match what I'd already seen. I then drove the few miles up the road to Hurst Green where there were two or three vehicles which could have been considered as worthy alternatives to the one in Thanet.

I was on site for nearly and hour, looking in the various vehicles. While no salesperson should judge a person by their appearance I was reasonably smartly dressed and drive quite a smart, and expensive car so could not have been mistaken for a time waster just sheltering from the rain. Despite this, NO-ONE approached me, spoke to me at any time while I was there - either while looking at vehicles or in the accessory shop.

I'm not saying they lost the sale, but they did nothing to encourage me to spend my money with them - or to return in the future.

If I find myself in Sussex with an urge or requirement to visit a dealer for anything I know where I'll be going in future.

 

[eddie]

Actually you can find such a shop, my shop of choice, that's for sure - Hawkhurst on the A21- not a massive selection but all the staff are very helpful, cheerful and knowledgable.
:thumb:

Not a massive selection? So not perfect LOL

The poster above disagrees with you

Nope I'll stick with my statement, cheap and good service don't go hand in hand!

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[Peter JohnsCross MH]

Thanks Tucker, if you are not already 'suited' as the estate agents say, (we dont care if you wear jeans and flip flops!)

Give us a ring with what you are looking for as the stock is always changing.

Good Luck

Peter

 

[cpease]

The current Brownhills withdrew their card privileges including overnight facilities because I didn't have my m/h serviced by them this year.... they also refused to deal with any warranty issues.

I wrote to them explaining that the services were carried out by authorised persons which maintained the validity of the warranty.... I always spoke highly of the service that I'd had from the previous Brownhills, excellent service in fact!

Stark contrast with the treatment meted out by the present Brownhills!!

No amount of positivity could seemingly move them from ditching this loyal customer... but it has cost them my patronage... small beer at £40k perhaps but it would have looked good on their balance sheet....

...as it happens it has gone to a dealer who made me feel welcome and valued.



Jean and Robert
If you don't have your hab and cab service done by them you may suffer a similar experience, mind you, if you're prepared to pay their prices rather than use CLS who offers a more competitive rate then you shouldn't have any problems. Your money, your choice... good luck:thumb:

My advice...keep your fingers crossed



Dammmittt...just when I was getting a life Brian (Hilldweller) remind me again about the std

The exact same happened to me which upset me , as I liked a pleasant weekend on their hard standing & use of their swimming pool. When I said that when I purchased my motorhome and it came with lifetime membership of Club Brownhills, they pointed out ' oh that was the old Brownhills . nothing to do with us'

 

[Elvis]

Yes, Hurst Green not Hawkhust!

Do you mean that place on the A21 in Hurst Green? I know that one, but not of a place in Hawkhurst. I have been very many times for camping odds and ends but was put off by my most recent experience.

With a budget of £30K 'ish and a vehicle in mind that we saw in a dealers in Thanet, Kent I spent a few days trawling around the local (and not so local) dealers to see what else was on offer. It was a wet horrible morning in late May when I visited John's Cross and I found the staff there very helpful, though there was nothing in stock to match what I'd already seen. I then drove the few miles up the road to Hurst Green where there were two or three vehicles which could have been considered as worthy alternatives to the one in Thanet.

I was on site for nearly and hour, looking in the various vehicles. While no salesperson should judge a person by their appearance I was reasonably smartly dressed and drive quite a smart, and expensive car so could not have been mistaken for a time waster just sheltering from the rain. Despite this, NO-ONE approached me, spoke to me at any time while I was there - either while looking at vehicles or in the accessory shop.

I'm not saying they lost the sale, but they did nothing to encourage me to spend my money with them - or to return in the future.

If I find myself in Sussex with an urge or requirement to visit a dealer for anything I know where I'll be going in future.

I have to stop writing on here when I am tired! Yes, it's Hurst-Green shop!!

See I prefer that sales style, I spend as long as I like in and out of the van, pick out one or 2 I like and then grab the sales guy, of my choice; likewise in the shop and I prefer a sales guy that getting an answer to a question, is not like pulling teeth! Each to their own I guess

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[Elvis]

mmmmm needs to read more carfuly

Not a massive selection? So not perfect LOL

The poster above disagrees with you

Nope I'll stick with my statement, cheap and good service don't go hand in hand!

You said cheap & good service don't go hand in hand, nothing about it being perfect! Cheap and good service is available as I have witnessed at Hurst-greenmany times (sorry not Hawkhurst!) but no shop is perfect, unless you can provide evidence?

 

[tucker_j]

I have to stop writing on here when I am tired! Yes, it's Hurst-Green shop!!

See I prefer that sales style, I spend as long as I like in and out of the van, pick out one or 2 I like and then grab the sales guy, of my choice; likewise in the shop and I prefer a sales guy that getting an answer to a question, is not like pulling teeth! Each to their own I guess

I see your point Elvis, because I work in sales myself I don't like either extreme, too pushy or too laid back and don't appear to want my business. Perhaps they didn't come and speak to me as they didn't want to get wet . Anyway, we're sorted now thanks to a very nice dealer in Thanet who got the balance absolutely right (for me) between too much and too little attention.

My only observation between these two dealers near 'Hawkhurst' was that I was made to feel much more welcome at one of them and would be more likely to return there should the need arise.