New Tom-tom great disappointment, can I take it back?

Discussion in 'GPS Navigation' started by Mack100, Dec 22, 2015.

  1. Mack100

    Mack100 Funster

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    It's really my fault, I should have done more research but I've discovered that the Start 50/5 model I bought today is not configured to accept third party poi's.
    Absolutely useless to me as I had all the campsite, aires etc poi's on my now defunct Start 25.

    I've opened the box and updated the device, I'd like to return it but I can't see what grounds I have for doing so!
     
  2. Jimbohorlicks

    Jimbohorlicks Funster

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    It doesn't meet your requirements so should be ok to return it -where did you buy it from ? If from a major retailer it shouldn't be an issue.
     
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  3. Mack100

    Mack100 Funster

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    You'd think so wouldn't you but it's not defective, I just didn't do my homework!
    Bought it from Curry's so fat chance of co-operation:sick:
     
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  4. Puddleduck

    Puddleduck Funster

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    Not fit for purpose - as it can't get you to where you need to be????
     
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  5. Mack100

    Mack100 Funster

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    As a stand-alone sat nav device it's probably fantastic, just can't add my poi's. I can hardly cite that as a reason to return although I'd dearly like to.
     
  6. Jimbohorlicks

    Jimbohorlicks Funster

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    Curry's should take it back without any issues-just put it back in the box and tell them its ok but doesn't do what you want it to do-shouldn't be an issue. Advise you misread the advert.
     
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  7. Puddleduck

    Puddleduck Funster

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    But you wanted to be able to add your own POIs ..... I think just take it back and say it doesn't do what you need it to. Most major retailers won't quibble.
     
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  8. Mack100

    Mack100 Funster

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    yes, I shall gird my loins and have a go. Might work as I'll be buying a more expensive garmin.
     
  9. Jimbohorlicks

    Jimbohorlicks Funster

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    Most companies have a 30 day return if you just change your mind , in your case it doesn't do what you want it to -not an issue to refuse a refund though , if an upgrade then there should be less of a problem.
    try buying one of the Chinese 7" sat navs -absolutely value for money and accept all third party PO'is-approx. £40 , a real bargain
     
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  10. Bill_OR

    Bill_OR Funster

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    Sounds like a reason for them to exchange it.
     
  11. chaser

    chaser Funster

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    Just take it back and say it doesn't work, as I said in another thread yesterday we took a tablet back to a different store ,after two months and they never even looked at it just put it in a box behind the counter and gave us another , could just as easy had our money back.
     
  12. DJA

    DJA Funster

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    Hi Mack 100

    What make you think you cannot add POI files. I would check before you return it.

    Here is some info from the TT start 50 instruction manual.

    Importing a community POI list using MyDrive NOT CONNECTED

    You can find collections of community POIs on the Internet and upload them to
    My Places using MyDrive in a web browser.

    A POI collection might contain, for example, campsites or restaurants for
    the area you are travelling in, and provides an easy way to select a location without the need to
    search for the location each time.

    Your START uses .OV2 files for POI collections.
    To upload an .OV2 file to
    your START, do the following:
    1.
    Connect your START to your computer using
    MyDrive Connect
    .
    2.
    In MyDrive, select
    Import POI File
    and browse to your .OV2 file.
    Tip
    : The name of the places list in My Places will be the same as the name
    of the .OV2 file.
    Edit the name of the file so that you can easily recognise it in My Places.
    3.
    Upload the POI list to your START.
    Your new POI list is shown in the Places list.
    4.
    In My Places, select your new POI list.
    Your new POI list opens showing all the
    POIs in the list. Select the map view to see the POIs on
    the map.

    Doug
     
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  13. irnbru

    irnbru Funster Life Member

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    I would just return it saying its not suitable. I wouldn't go into any details unless they asked. I would think its very unlikely the shop is going to check to see if its been updated. Good Luck.
     
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  14. Smith and Sharp

    Smith and Sharp Funster

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    I have took one back and all ok..... I've been a garmin man for some time and thought I'd try a tomtom for my next one and used it for about a week and thought it was rubbish so took it back to currys and told them it was crap.... They put money back on my card...simples....
     
  15. Mack100

    Mack100 Funster

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    @DJA you have provided the solution.
    I had been looking at what must have been an old web page that said Tomtom had not yet found a way to add community content.
    @magicsurfbus posted about this problem a year ago, now it seems that there is a solution using the cloud.

    I had been confused by "MyDrive" and "MyDriveConnect". I'll have a go later and will post my results.
     
  16. pappajohn

    pappajohn Funster Life Member

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    As far as im aware none of the 50/500/60/600 versions are configured for 3rd party poi's.
    Its a major talking point on the tomtom website community forum.
    Probably applies to the majority of their new satnavs.

    These versions have only just been updated for long/lat co-ords facility....it wasnt included originally and was a long time coming.
    Tomtom has gone downhill rapidly since they started using a different software writing method....especially update download times.
     
  17. Chockswahay

    Chockswahay Funster

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    Well you can certainly try taking it back, but the shop is under NO obligation to refund you (don't shoot me, just stating the fact). :xThumb:
     
  18. Larrynwin

    Larrynwin Funster

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    Garmin for me, now have the Navtex Garmin 6" from cclub, so easy to use.
     
  19. Mack100

    Mack100 Funster

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    Update
    TomTom MyDrive will only allow you to import .ov2 files. I tested this by downloading the current PocketGPS speed cam files. Individual .ov2 files have to be loaded individually, the associated .bmp files are not recognised.
    The next problem is that there is a maximum file size of 2MB. Every file I attempted to load was deemed too big, even the smallest file of 2Kb was deemed to be bigger than 2MB.

    @DJA have you actually been able, or know of anyone who has been able to use this facility to add third party poi's to a TomTom device that previously did not support this function? Even though this appears to have been a futile exercise I owe you a drink/box of choccies for your help thus far:xThumb:
     
  20. Jimbohorlicks

    Jimbohorlicks Funster

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    Just take it back , get a refund and go chinese:xgrin:
     
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