NEW COOKER CAUGHT 0N FIRE - WHERE DO WE STAND?

Discussion in 'Fridges & Ovens' started by Sundowners, Nov 2, 2015.

  1. Sundowners

    Sundowners Funster Life Member

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    Having purchased and installed a new cooker for our motorhome - we went away for a few days with the grandchildren and had cause to use it. At first we thought we could smell gas, but put the smell down to the newness burning off, using oven and two left burners, whilst having the door and skylight open while in use. Next day used oven and right hand burner, could smell a burning smell and found flames coming out from under the hob. Immediately turned off gas at source. We believe that the leak is behind the front panel at the oven control. This can only be accessed by removing the side panel which is pop-riveted on. It could not have been caused by any installation we or a qualified gas engineer would have done.

    We have been in touch with the supplier and they have passed us onto Dometic to arrange for an engineer to come and have a look.

    Our question is, do we have the right to request the cooker be taken back. We don't want a repaired one and we now have total lack of confidence in this cooker. Also the thought of what could have happened to any one of us, like if we had been outside whilst kids inside, it doesn't bear thinking about.
    Also is our contract with the supplier and not Dometic. Should they be arranging a visit from the engineer.

    What do you legal eagles say? Your advice would be much appreciated.
     
  2. Techno

    Techno Funster Life Member

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    Yes IMHO
    It's under warranty it won't cost you anything and if a genuine fault he will find it and report. I would imagine that if fire damaged it won't be cost effective to make good and should be replaced.
     
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  3. John Laidler

    John Laidler Funster

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    Who installed it and who supplied it? Your redress is with one of them depending on circumstances.
     
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  4. tofo

    tofo Funster

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    I'm thinking they may ask who fitted it
    And we're they registered to work or install it
    (Yes I know it's a minefield gas safe and mobile vehicles wise)

    But few makers will not shoulder the blame
    if they can make it your fault
    Re how was it tested and installed and commissioned

    So be on your guard
     
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  5. Lenny HB

    Lenny HB Funster

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    If you fitted it yourself I would have thought the best course of action would be to take it out and return it to the retailer.
     
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  6. SteveandDenise

    SteveandDenise Funster

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    Only a approved fitter should fit a gas appliance then test the operation of it, from what you say the fault appeared after the initial fitting and testing of the cooker.?
     
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  7. scotjimland

    scotjimland Funster Life Member

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    that would also be my course of action..

    Domestic gas installs must be checked by a Gas Safe registered installer (formerly CORGI)
    but as afar as I am aware, and strange as it may seem, there are no similar regulations for motorhome and caravan gas installations.

    however, anyone who does gas work should be properly trained..
     
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  8. Landy lover

    Landy lover Funster

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    Interesting - I thought there was legislation in place regarding fitting of gas appliances - I can find all sorts of indications that there is but it does seem to me that they actually all end up as recommendations, I would guess that the main issue would be if there were fire or explosion the query would be from the insurance as to who fitted the unit and failure to comply with the manufacturers fitting recommendations ( use a qualified fitter ) could lead to non payment of a claim. I would hope that the guy from Dometic is sensible and either sorts or replaces it. Think you will have to allow them to repair or replace at their option unless it is less than I think 30 days since purchase in which case they should replace.
     
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  9. Techno

    Techno Funster Life Member

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    Dometic were well aware that I fitted my fridge and never caused a problem with all the faults it had in 2 yrs but I did test for leaks
     
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  10. dryad

    dryad Funster

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    what a frightening experience and thank goodness it wasn't a 'worse case' scenario and everyone is safe..
    the converters installed all my bits and pieces, but had a qualified gas safe engineer do all the gas bits and pieces and i was given a gas safe certificate, without that, i wouldn't be using it..
    have seen how quickly a fire can take hold..:(
     
  11. buttons

    buttons Funster

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    I dont see any problem with getting a replacement from the seller if the goods were faulty when purchased. I am sure my version is totally incorrect but this is how I am reading it. You purchased a cooker, fitted it yourself without proof of a pressure test. Now wanting legal advice for potential claim for your distress. Perhaps I need to read it again.
     
  12. Derbyshire wanderer

    Derbyshire wanderer Funster Life Member

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    My understanding is that you have purchased faulty goods and therefore should be entitled to an exchange or refund.
    Regarding the fire, I will be amazed if the fitting instructions do not mention the need for competent fitting. Any competent fitter whether gas safe register or not would imho be expected to test it before declaring it safe to use.
    It's good that no one was hurt but as there appears to be no proof of testing, a gas leak possibility in the eyes of the law was not checked and therefore the manufacturer imho would not be liable.
     
  13. Robert Clark

    Robert Clark Funster Life Member

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    We used to sell gas appliances as part of our kitchen fitting business. One thing our suppliers were adamant about was not taking the back off any appliance, other than to connect. Therefore you would not be expected as an installer to attempt a repair or remove any panels.
    I think Donetic will offer you a straight replacement - though I would not make too much of a fuss and simply accept a replacement with good grace, as they might say that you should have done a pressure test, which would have shown that the appliance was faulty.
     
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  14. mike mcglynn

    mike mcglynn Funster Life Member

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    Hi, folks engineers report is key to everything if not satisfied with outcome I would pay for an independent survey as that cooker should have been tested and certified in situ, by a competent person .
     
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  15. buttons

    buttons Funster

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    I would say only if you have problems getting a refund from the supplier. Otherwise not worth the bother.
     
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  16. eddievanbitz

    eddievanbitz Trader - Funster

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    Simplist way for all concerned would be to cancel the engineer, send it back to the supplier for a replacement.

    But, if Dometic send an engineer and rectify the fault, he or she will fully test the oven to ensure there are no other issues.

    If you order another, who is to say that there isn't a batch fault and that you could have the same problem after fitting a new one?

    I'd get it inspecte, fixed and be happy that it all works and has been tested
     
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  17. Landy lover

    Landy lover Funster

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    I would be interested to know at what point in the cooker the leak occurred - surely a gas engineer would use a manometer to check for leaks i.e with the taps shut. He may also use a gas 'sniffer' to go around all points to check for a leak. How he would check for a leak between the taps and the burner I have not a clue - surely that would be visual only ?? any one any thoughts ? I guess from Nigel's post that the leak occurred between taps and burners otherwise there would have been a gas smell ??
     
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  18. Sundowners

    Sundowners Funster Life Member

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    Hi
    The leak did not show up on testing as it only leaked when the oven was on--------the leak is hidden behind pop-riveted panels-------surely this would have been picked up when manufacturer tested it after assembly if it was so easy to detect??-------we are NOT looking for anything other than a safe working cooker-----but we do need to use the van
    It was quite an expensive one from a reputable manufacturer----surely it is not expecting too much to have it work correctly ???
     
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  19. Robert Clark

    Robert Clark Funster Life Member

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    It's a reasonable assumption to make, but a day rarely goes by when somebody is forced to complain about their faulty Dometic appliance on this forum, be it an oven, fridge or any other if the many products they make
    Just because they're a large manufacturer does not necessarily mean that their kit is well designed it well made.
    I think if Dometic were making home appliances, they would have gone out of business years ago
     
  20. Zigisla

    Zigisla Funster

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    I don’t know whether this makes any difference, but when assembling a folding camper, the owner will fit the cooker to the van via a quick release coupling. If gas fitting must be completed by a certified engineer, how do folding campers get away with it?
    By the sounds of the thread, it was a faulty appliance and not a faulty connection the owners made and therefore the appliance should be returned to supplier as faulty. An engineer may not have "Sniffed" out the leak if the oven has softened a soldered joint when it got hot. Remove and get a new one.
    Is the ruling of not requiring a gas fitter to install a domestic gas system to a motorhome still in place in this instance? How did all the “I fitted my gasflo system myself” brigade get away with it?
     
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