Nasty review on yell.com

Discussion in 'Computers' started by olley, Jul 6, 2012.

  1. olley

    olley Funster

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    Hi guys looking for advice here. Someone has posted a very nasty review on yell.com about the wife's business, I have emailed them to request removal but have had no reply, do I have a right to have it removed? If so how do I go about it.

    Thanks.
    Ian
     
  2. old-mo

    old-mo Funster Extra Special Life Member

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    Quick phone call to your solicitor. Ian....

    Defamation of character. springs to mind....

    If not that he should be able to advise..
     
  3. Jim

    Jim Ringleader

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    They are very hard to get rid of Ian. Some peoples business have been ruined by such reviews. The only real way to combat it is to have a lot of good reviews. I am sure we can arrange that :Wink: or you could ask/encourage all your good customers to review it so the bad one is out-weighed.:thumb:
     
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  4. Chris

    Chris Funster Life Member

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    I agree with Jim.

    We had the same problem once and did go the legal route but you might find it more trouble than its worth.

    Genuine reviewers will diminish the damage of one nutty post.
     
  5. slobadoberbob

    slobadoberbob Read Only Funster

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    more money for us poor solicitors... good

    More money for my fellow vultures.. sounds good to me.

    Seriously ... anyone has the right to fair comment. It is one of the defences for deformation or slander.

    Where does fair comment start and end? that is the question.

    If you have loads and loads of money see a solicitor... but my advice is similar to JIM's .. Not knowing what the review is about I could not advise further.


    Bob
     
  6. scotjimland

    scotjimland Funster Life Member

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    Could well be another hairdressing business Ian .. not uncommon .. or do you know who it was ?

    Agree with Jim.. having been a customer, where can we give a review ?
     
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  7. eddievanbitz

    eddievanbitz Trader - Funster

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    We had a stupid review on the campsite.

    I added another review, and posted telling the truth that the family were scummy dirty morons and that they had slagged us off because they were told to leave the site.

    They were told (not asked) because their children were feral, dirty, rude and down right obnoxious. Their dog crapped every where and they virtually refused to clean it up.

    When the children started throwing stones around they were kicked off.

    We added to our own review advising any other dirty scummy people not to come to the site otherwise the same thing would happen.

    So in effect turned a crap review into a PR excerise because all the "normal" people that read it, wouldn't want to stay on a site with "scummy people so like the fact that we had chucked them off!

    The guy that posted the review deleted it in the end! Result:thumb:

    Eddie
     
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  8. Chris

    Chris Funster Life Member

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    I did remove it in the end Eddie.

    But I still say it wasnt my dog crapping everywhere:Rofl1:
     
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  9. olley

    olley Funster

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    Thanks guys, I presumed that as Jim has pointed out on here that we can't post anything about dealers unless it is true, the same would apply on yell. The reviewer claims to have had three terrible experiences which I know is untrue.

    If people are going to make these claims they should have to provide proof if asked to do so, or face legal action.

    Sorry I got the company wrong, its on Thompson local not yell. :Blush::Blush:

    Ian
     
  10. haganap

    haganap Funster Life Member

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    Yeah, sory about that Eddie,:Rofl1:


    Joe had one from the cotton arms over the jubilee weekend, apparently because the weather was bad someone claimed it was too busy in the pub. You can't win sometimes it's like feedback on eBay though, it can be dangerous. However Ian, most people will see through reviews I know we do. :thumb:
     
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  11. buttons

    buttons Funster

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    The review dont look that bad. It only said that after her 3rd treatment the green hair eventually fell out. Who would want green hair anyway.:Rofl1:
     
  12. MrJinks

    MrJinks Read Only Funster

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    Hi Olley,
    Being in the B&B trade I can sympathise only too well with bad reviews. They can make or break a business. All the accommodation websites encourage customers to leave reviews but many give no right of reply and will only remove them if abusive (at their discretion).

    I am all in favour of naming & shaming bad providers but what happened to complaining. Had a review recently about complaining abouty noisy toilets and plumbing. Turned out the person in next room was ill and kept using the loo and shower all night. Not my fault but if he had complained to me in the morning I would not have charged him. Instead a snotty review.

    I agree with other sentiments, eventually other good reviews will far outweigh the one bad one but not much help now. Unfortunately it is something we have to live with in the internet age.:Sad:
     
  13. Red Sonja

    Red Sonja Funster

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    Olley

    I'm sure people will see through it. Three bad experiences come off it. If I have one bad experience I am wary the second time if I give them a second chance. Three - just wouldnt happen. If as some one said your wife's business is a hairdressing one. I would have complained the first time to the manager or owner. I wouldn't give a bad hairdressers a second go.

    Try and see if your wife can get some positive feedback from regular customers.

    Sonja
     
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  14. Geo

    Geo Trader - Funster

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    Welcome to the unjust review club Ian I have one too, placed by a third person who wasn't even a customer but the customers "Solicitor" Son:RollEyes:
    I did complain but like you got no reply 80 year old trying to run a 15 year old BMW on Ford Escort budget, couldnt fix it for the price he wanted to pay was threatened with legal action from his son for failing to fix it with what he'd spent already so gave the guy a full refund and asked him to take his business elsewhere result Bad review
     
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  15. scotjimland

    scotjimland Funster Life Member

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    Review done Ian .. :thumb:
     
  16. eddievanbitz

    eddievanbitz Trader - Funster

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    I looked at a review for a campsite in Doprset a while back and some moron had posted stating that the site itself was OK but very annoyed that the fish and chip chop up the road was always too busy to get in:Doh:


    They walk among us

    Eddie
     
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  17. Wizbangs

    Wizbangs

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    No matter how much we would like to help, too many new positive comments at the same time would look iffy too. Better to offer your clients some feedback forms and put their quotes up.

    I was in Buxton a few weeks ago and wanted to place a campsite review. I didn't know how to say what I wanted to say constructively, so didn't give one at all. It still niggles me.
     
  18. bigfoot

    bigfoot Funster

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    Unfortunately these 'open access' sites are open to 'trolls'. My chum had a bad review for his pub B&B on Trip Adviser and placed a posting on his website advising people to ignore it.
    It was out weighed by the good comments and business is booming.
    This is the price we pay for 'free speech'.
     
  19. joner8888

    joner8888 Read Only Funster

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    I notice that i have a review box against my entry in yell .com :Eeek:
    It keeps me on my toes--got to get it right every day :thumb:
     
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  20. scek

    scek Read Only Funster

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    We received an extremely bad review on google which was quite nasty about our staff. The guy had a gripe as we would not give him a refund on an item, the reason being he came back in saying he'd found the same item cheaper else where and wanted us to give him either part or all of his money back. The item was not the same as ours as it was made by a different company. He was rude and nasty and demanded his rights in an angry manner.
    We refused his request under trading regulations as the item was not faulty.
    We reported his review to google as it made no mention of the genuine reason, it just slagged off our shop and staff.
    They removed all references he made about our staff, but left on his views of our shop.
    I spoke with consumer direct and they said there was nothing we could do about it as it was his view of our business and google and removed the offensive parts.
    They instructed us to reply to his views, which we did, where we explained the story in its true form. Nothing was ever heard again from him and his review and our reply has had no effect on our business.

    The internet has made it very easy to hide behind a keyboard and make nasty comments.
    These type of people are weak minded people who care nothing for others feelings, or in this case you and your business and your future.

    I've practically given up on the wildcamping forum (wc.co.uk) after seeing some of the nasty posts some motorhomers make on there - and these are fellow motorhomers who we could be parked up next to one day.

    You are best speaking with yell.com, ask if they can remove or edit the review. Explain to them this could be extremely damaging to your business.
    If they don't remove it, sit down and compose a reply. Don't post the first thing you come up with, make sure its good for your business in the way it answers his review.
     
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