Multiple problems with a new Bailey Van

Discussion in 'Introduce Yourself' started by Alfie's Granny, Jul 22, 2016.

  1. Alfie's Granny

    Alfie's Granny

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    We had been caravanning for 25 years & just bought a new Bailey Approach Advance 665 Motor Home last year. I came across this site whilst looking for answers for yet another problem we've encountered. We really love the van albeit we would change some design aspects, but the quality of this item is not good. First problem, we were promised a date for collection of vehicle, right up to booking of flight tickets, (we were travelling from NI) & ended up having to re-book 2 more flights at our own expense. This was more the fault of the dealer who I won't name at this point but were quite nasty. A bad start! On to the defects- the lock on the rear door handle broke first, then we encountered water under the rear seats which turned out to be coming from the on-board tank. The seal on the lid wasn't properly fitted which we were able to rectify but I can see a slight bulge on the floor which I fear is swelling from the water. The spark on the grill doesn't work. The control panel was faulty & a replacement was also faulty. After heavy rain on two occasions there was a considerable amount of water in the shower tray, this is still unexplained as it is intermittent. Another problem was filling the water tank. We were only getting it partially full because it kept overflowing on the exterior as the air couldn't escape. We rectified this ourselves by tying up the filling tube inside so it wasn't sitting at a right angle to the tank (hard to explain but I can go through it if anyone is experiencing this problem). Our latest trouble (because we like to have at least one every couple of months lol), is the battery. It wasn't holding the charge & when we opened the battery box the battery was roasting hot & making a fizzing noise, on reading up I discovered this is either a faulty battery or faulty charger. The alarming thing is that it can emit poisonous gas or potentially go on fire, a lucky escape there then. At the time of purchase we were assured we could get our van serviced in NI but the dealers here won't do it because we didn't buy from them so all problems remain unfixed till we can get back to England. We also had a Peugeot recall for a faulty starter which was done at a local dealer so no problem there. I know I sound like a moan but a brand new £40k product should NOT have these problems, & I also think it's important to share and inform. We're hoping to go to England within the next couple of weeks to get all sorted, hopefully we will get it done without any grief. On a positive note I really love 'Motorhoming'
     
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  2. Late Starting

    Late Starting Funster

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    Also check the size of engine start battery they were spec at 900 cca
    some were sent out with smaller I think 680 cca this was swapped over
    By local Peugeot dealer for my next door neighbour after I spotted this on one of the forums
    This was on a 2015 van.
    Cliff
     
  3. ambulancekidd

    ambulancekidd Funster

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    Wow you are going through the mill with your new motorhome. Hope you manage to get the issue's fixed but in the meantime, welcome to the Fun forum. There is always help & advice from like minded people.
     
  4. Bobby22

    Bobby22 Funster

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    Hi alfies and welcome to FUN, you are not alone in having troubles with a new van, most motorhomes come out of the dealership with teething troubles.

    Your battery problem may be self inflicted, if left for any length of time the battery will discharge, and if left to fully discharge can ruin it.
    A battety should be kept charged as full as possible at all times.
    If it has been ok in the past, it is probably neglect that has ruined it.

    You say the spark on the grill doesn't work???? Does the the igniter spark but doesn't light, or is there no spark/ignition at all.

    If it is sparking but not lighting, give it a little blow as you are trying to light it and it should light.
    If your battery is completely flat the spark won't work, check this before anything else. If battery has power make sure you are switched on at the control panel.
     
  5. Theonlysue

    Theonlysue Funster Life Member

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    There are new laws now concerning new mh purchase, perhaps worth reading up on??
     
  6. Hellski

    Hellski Funster

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    Sorry to read of your issues with your new motorhome, most frustrating and as you say, not something you expect when paying out so much.

    I would be sending a letter to both the dealer and manufacturer detailing the problems experienced to date and what you expect to be done in rectification. I would also be pointing out to them what your rights are as a consumer if the faults aren't rectified to your satisfaction.

    If financed, I would also be copying them into the letter being sent.

    P.S you won't go far wrong by becoming a fully paid up member on here, certainly money well spent;)
     
  7. Debs

    Debs Funster

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    Hi &':pink: to the forum....we're (and lots of others on here) are ex-caravnners....sadly new van problems aren't unusual (same with caravans). Hope you get everything sorted and have lots of happy years motorhoming, we love it:)

    .....it might be worth you paying to join the site for a year, there's always lots of help & advice and banter if you want it:D
     
  8. John Laidler

    John Laidler Funster

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    I think you should consider rejecting the vehicle, which you can do. I suggest writing to the dealer and threatening him with this unless they can make arrangements to have the vehicle sorted in NI. The leak when it rains heavily could be a sign of a serious fault.

    Unfortunately, you are not the first to suffer poor build quality and very poor dealer support.
     
  9. DavidG58

    DavidG58 Funster

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    The biggest problem for me would be the local to you dealer refusing to look at the motorhome because you didn't buy it there, maybe Bailey could help you out there, I would think Bailey would expect any dealer to deal with any motorhome

    What would happen if you moved house after buying one, surely you cant be expected to keep going back to original point of purchase, sounds totally unreasonable

    Out of interest, why didn't you buy it locally to you?

    The biggest problem must be the water getting in to the shower, presuming it is leaking in from outside that could be doing serious unseen damage

    Then the battery needs to be sorted

    The battery and most of the other things you mention are simply components bought in and fitted, I don't think Bailey are really to blame for those issues although they are responsible under warranty, some of the others are niggles not faults IMO, but they need fixing

    Good luck with getting it sorted

    and welcome to the forum BTW, hopefully your future posts will be of happy travels (y)
     
  10. PhilandMena

    PhilandMena Funster

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    Bang on ! In October of last year new consumer rights were introduced and these give you a very powerful weapon against faulty goods.

    http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

    I strongly advise you get up to speed on these and then let your dealer know you are aware of them and ask him him to address all of these faults, there should be no faults or niggles on a brand new motorhome. The water in the sower tray may also be a future damp problem if leaking through a seal above the shower so make sure this is addressed.
    If your not satisfied with his response you have protection under the new consumer act, so apply pressure, the law is on your side.
    I would also ask him to clarify which dealers you can use to have faults fixed under the warranty. I suspect any dealer registered with the NCC could do this work.
    Best of luck, keep strong.
     
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  11. Lenny HB

    Lenny HB Funster

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    With the warranty problem providing the supplying dealer agree to cover your local dealers costs should be able to get it sorted locally a bit of pressure on the suppling dealer with the consumer rights act should make him see sense.
    This warranty lark with UK vans is a farce, I brought my Hymer in Belgium I can take it to any dealer in Europe for warranty work and my local dealer is very helpful sorted all warranty issues without a quibble.
     
  12. PhilandMena

    PhilandMena Funster

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    As I understand it, the warranty on new motorhomes is covered by any dealer that is registered with the National Caravan Council (NCC) thereby you are not solely restricted to dealer that sold you the Motorhome. I found this out first hand when I decided to kick Brownhills into touch as I was not satisfied with their work and moved to another dealer who explained to me how the system worked and undertook warranty work on my motorhome at no cost to me. He explained many dealers were reluctant to take on this type of work because they were paid through the NCC and received a fixed rate for the job. There may also be additional warranty only covered by the selling dealer but I suspect the dealer in question, in this case, simply did not want to undertake the work and pulled the wool over the eyes of the customer.
    Probably best to avoid these people anyway.
     
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  13. pappajohn

    pappajohn Funster Life Member

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    Send an email to Bailey's CEO outlining the lack of support from the selling dealer.
     
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  14. Big Nick

    Big Nick Funster

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    Bailey are suppose to run a scheme through many dealers where they agree to undertake warranty claims despite not being the original dealer so I can't understand them flatly refusing

    I agree with other people in that you need to phone Bailey direct and explain the situation and get them to arrange with a local dealer to get your van in, it's totally unacceptable to expect you to go back to England
     
  15. Lenny HB

    Lenny HB Funster

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    Some extracts from Bailey's current warranty, nowhere does it mention repairs have to be carried out by the supplying dealer.

    upload_2016-7-23_11-35-58.png

    upload_2016-7-23_11-36-47.png

    upload_2016-7-23_11-37-28.png
     
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  16. Big Nick

    Big Nick Funster

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    A quick search on the Bailey website shows 'Hagans Motorhomes' in Co Antrim.
    This dealer has been listed as one on the Bailey 'transient' scheme which means they have agreed with the manufacturer to carry out warranty work on Bailey vehicles they have not originally sold.

    Remind them of the fact politely and if you get no joy contact Bailey
     
  17. CWH

    CWH Funster Life Member

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  18. buttons

    buttons Funster

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    Hi and Welcome.......(y)
     
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