Motorhome not fit for purpose...refund?

Discussion in 'Motorhome Chat' started by davehuge, Mar 15, 2008.

  1. davehuge

    davehuge Read Only Funster

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    Hi all, we purchased our motorhome new in March 2006, costing around £50k.

    We've travelled through Europe with it but had big problems - oil leak on gearbox in France, new steering rack in Spain, new driveshaft in Austria and now a new gearbox in Sardinia. All the repairs were fixed under warranty and hence will be on the base vehicle manufacturer's computer system.

    At the moment we are stuck in Sardinia waiting for a new gearbox. The motorhome is just coming up to 2 years old, today I've written to the dealer and officially said I am rejecting the motorhome as it is 'not fit for purpose' and request a refund of the purchase price.:Angry:

    What do you think our chances are of a refund, I can see this going to court. Can anyone recommend a suitable solicitor or give any advice.

    Regards, Dave.
     
  2. Steve&Catherine

    Steve&Catherine Read Only Funster

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    Hi Dave

    Sorry to hear of your problems, it's a difficult one to answer we are going through the courts at the moment due to an ongoing engine fault, this has been going on for the last 20 months the dealers our useless and even the bank don't want to know. We have,nt used our van for 6 months it,s so frustrating if you want any more advice dave send me a pm with a contact number and i will speak to you.

    Regards Steve.
     
  3. Digger Driver

    Digger Driver Read Only Funster

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    I would contact Consumer Direct!

    Consumer Direct

    They will be able to give advice on the matter!
    Good luck!
     
  4. traveller

    traveller Read Only Funster

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    I feel so sorry for you both. Hope you get the problems sorted soon.

    As a matter of interest what are these two vans please.


    Motorhomer
     
  5. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Hi,

    Sorry to hear your problems but after nearly two years and no doubt a fair few miles, I honestly think you are flogging a dead horse.

    The faults are with the cab, not the motorhome and the manufacturer has fixed them under his warranty and not failed in his duty to you.

    Bit late in the day unfortunately, best advice is to sell it if you are not happy with it.

    What base chassis was it built on?

    Regards

    Peter
     
  6. Bulletguy

    Bulletguy Read Only Funster

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    Correct.

    All the problems are mechanical and nothing to do with the motorhome body builder/company.

    Get everything fixed and get rid.....quick! No doubt lose 'silly money' over the sale but one things for sure.....you won't be buying the same make again!
     
  7. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    To clarify my comment about the base chassis......

    If these faults had occured in the first six months or so and were the same repetetive faults and the base chassis manufacturer failed to rectify them satisfactorily then you would have a good case for 'not fit for purpose' and your case would be against the MH supplying dealer, who in turn would have a case against his supplier, the converter, who in turn would have a case against the chassis/cab manufacturer.

    However you have had a number of different faults, leaking gearbox, steering and a drive shaft and now a gearbox failure over an extended period of time and mileage.

    Regards
     
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