Motor klenz warning.

Discussion in 'Motorhome Chat' started by Mark5204, Sep 7, 2015.

  1. Mark5204

    Mark5204 Funster

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    Just a word of warning. We recently had Motor Klenz https://www.facebook.com/motorklenzvaleting.lincoln.7 to clean our Motorhome whilst at the Malvern Motorhome show. They caused hundreds of pounds with of damage by allowing the chemicals they used to dry on the vehicle. They didn't even offer a refund of the money we paid them. Now a month later we are still further forward in getting our Motorhome repaired. Just lots of promises from the company owner Jason, but no action. So be warned if you decide to employ their services if things go wrong, you could be waiting a long time for rectification
     
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  2. Jim

    Jim Ringleader

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    What chemicals? Do you know? And what damage was caused?
     
  3. TheBig1

    TheBig1 Funster Life Member

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    possibly traffic film remover? if used in too strong a concentration and not rinsed off well, it is caustic and takes the shiny surface off the paint. have seen a few vehicles about with patchy matt paint likely caused by carpark car cleaning,
     
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  4. f6c

    f6c Funster

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    Thats a bugger Mark you got a nice looking van.
     
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  5. Mark5204

    Mark5204 Funster

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    TFR Used but allowed to dry on vehicle. Result was nasty run marks all over Motorhome and all decals ruined.
     
  6. Mark5204

    Mark5204 Funster

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  7. Mark5204

    Mark5204 Funster

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    Thank you very much. Yes really annoying but the owner seems to feel that we should just wait on him. Just keeps saying I will sort it, been hearing this for a month now.
     
  8. TheBig1

    TheBig1 Funster Life Member

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    the only way to repair properly is a respray and new decals. doubt the company have liability insurance if they are stalling on how to get it repaired for you
     
  9. Mark5204

    Mark5204 Funster

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    Exactly.
    E]
     
  10. Mark5204

    Mark5204 Funster

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    I am beginning to wonder that myself. Have asked twice now for insurance details but he's refusing to provide them.
     
  11. TheBig1

    TheBig1 Funster Life Member

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    solicitors letter advising them you intend to take legal action. about £50 but will sort them quickly. if they cannot or will not stump up, small claims court will cost about £80 but you should include costs in the amount you are seeking. get 3 estimates and include these in your claim

    basically they sold you a service as professional valeters and damaged your vehicle. thats why they should be insured. if they arent then your claim is against the business directly. dont be fobbed off or ignored
     
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  12. ambulancekidd

    ambulancekidd Funster

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    • TFR is available in a non caustic formula now but it still needs to be handled & used with care. Rinsing needs to be thorough & timeous or streaks develop that are almost impossible to remove. Even deep polishing fails to hide the damage.
    • I hope that you manage to get this sorry episode resolved...Robert & Hazel.
     
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  13. Mark5204

    Mark5204 Funster

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    Thank you very much. I will not allow them to ignore this. It needs to be put right.
     
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  14. Boycie

    Boycie Funster

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    Mark.
    So sorry to hear about your problems. I saw them cleaning your Van and was going to get them to do mine (mainly for the roof) as I am fitting a couple of extra solar panels this week. When I came back from doing my water & waste they had gone so did not bother, so a close shave. As mentioned if you have no joy hit them with a solicitors letter as they should have liability insurance. If they dont then why were they allowed to trade at Malvern.
    Good luck and I hope you get it sorted to your satisfaction.
     
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  15. Mark5204

    Mark5204 Funster

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    Jason is still refusing to give me his insurance details. Here we are a month down the line and all I am getting from him is that he's waiting to hear back from Signwriting company's

    He just doesn't seem to be taking the fact that his company has damaged our Motorhome as a priority.

    I believe four weeks is long enough to have reached a resolve.
     
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  16. maison

    maison Funster

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    @Mark5204
    Agree wholeheartedly with the above advice re Solicitor's letter threatening legal action.
    This worked for us a few years ago after an ineffective repair by a builder who just kept stalling us. He wasn't happy, but completed the job OK.

    Good luck.
     
  17. Mark5204

    Mark5204 Funster

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    Thank you and yes I am certainly going to take legal action. Certainly couldn't run my business the way he seems to run his.

    I am tired of the it will get done when I am ready attitude.
     
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  18. Judge Mental

    Judge Mental Funster Deceased RIP

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    From next month and changes to the law the appeal process easier..contact CAB

    There was a thread last week? Started by Jim about it...
     
  19. emmitdb

    emmitdb Funster

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    There you are Mark,

    Not only have you got a claim, you've got a witness as well. He'll have trouble wriggling out of this.
     
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  20. teddybard

    teddybard Read Only Funster

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    We also as you know because we spoke with you at the time saw them cleaning your van -- really sorry they haven't responded properly
     
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