MIFI Sim with ID: Check your sim has been cancelled

Discussion in 'Web Connections' started by Minxy Girl, Mar 16, 2016.

  1. Minxy Girl

    Minxy Girl Funster Life Member

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    WARNING:

    Check that when you rang-up to cancel your contract with 'ID' that it was DEFINITELY cancelled!

    We bought a couple of these MIFIs with ID sims and I rang up to cancel the contracts the next day so the sims were due to stop working on 14 March ... but they didn't! I still had one in the mifi and was surprised that my laptop connected to it and found it was still working; upon checking I found the other was still working too! I logged into the 'myID' account for each one and neither had been cancelled!!!!

    So yesterday I rang and spoke to a customer services chap (India?) and told him that I had definitely rung up and cancelled the contracts giving the 30 day notice so that only the 1 month's payment would be taken via DD. He saw that on one of the accounts was a note to say that I wanted to keep the contract and the other sim account had no note at all. He said he'd have to listen to the actual phone call I'd made to cancel them and ring me back.

    Having not heard anything I rang again this afternoon and got another chap and had to explain it all once more ... I told him the first chap hadn't rung me back. This second chap could see from the updated notes that the first chap had stated, after listening to the call, that I wanted to keep the contract as it was!

    I told the second chap exactly what had transpired in the original cancellation phone call and also pointed out that if I hadn't wanted to alter anything I wouldn't have rung in the first place! He thought it didn't make sense for me to call for no reason so had a word with his manager who agreed to cancel it immediately and put a credit on the account to offset the extra month's charge so there would be nothing more to pay. We then addressed the second account and he again had a word with his manager who said to credit that account too and stop the sim immediately - the could see that neither had been used since the day they were supposed to have stopped working so it wasn't as if I was trying to get 'free data' out of them. If I hadn't realised that the sims were still working though I could have ended up with another couple of bills!

    So CHECK that the end date for your sim is definitely right by logging into your 'myID' account and checking it, if it doesn't have an end date ring them sharpish!
     
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  2. Camdoon

    Camdoon Funster Life Member

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    Make sure you cancel the Direct Debit. If I were you I would invoke the DD guarantee and take the money back and let them argue from that point of view. I did the same with 3 about 5 years ago and after another 6 months they eventually agreed and gave a full refund.
     
  3. Minxy Girl

    Minxy Girl Funster Life Member

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    Yes, we had already cancelled the DDs after the first payments had been taken but it still wouldn't have stopped them chasing us if the sims were still active, I would certainly have told them where to go but don't need any aggro in the future.
     
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