Marquis Ipswich

Discussion in 'Motorhome Chat' started by Dobber748, Jan 7, 2014.

  1. Dobber748

    Dobber748 Read Only Funster

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    Does anyone have any experience of buying from this dealer and what there after sales service is like please?
     
  2. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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  3. Dawn B

    Dawn B Funster

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    We went to them in Sept, said they would call us on the Monday. Still waiting to hear from them.
     
  4. DuxDeluxe

    DuxDeluxe Funster Life Member

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    I got my van from Marquis a couple of years ago. They fixed the failed step under warranty without any problems but were so utterly hopeless at providing the missing carpets that I simply gave up and had some made. It was cheaper than going back to them.
     
  5. bobandjanie

    bobandjanie Funster Life Member

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    :thumb: We got our van from Becks, good service and nothing is to much trouble. :BigGrin:
    We got a good trade in price, and they gave us 12 months warranty.
    We would deal with them again. :thumb: Bob.
     
  6. injebreck99

    injebreck99 Funster

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    We bought our van from Simpsons of Gt Yarmouth, a good experience, no hassle or hard sell, aftercare has been good too, Brindley or Steve are great salesman, I would certainly go there again to buy another van.
     
  7. Welsh girl

    Welsh girl Funster Life Member

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    We have used marquis for a good few years now because of their 10 outlets.
    Being full timers it's useful to us as we can use any of their outlets for warranty issues of which there have been many!
    They will always book you in to fix the van but you usually have to go back for the same problem which would have cost lots of money in diesel as they don't offer that back.
    Their 3 year warranty on any van is useful too, as long as you keep the service records up to date.
     
  8. Easyliving

    Easyliving Funster

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    Quite agree. We bought both our vans from Simpsons, Greg was 'our' salesman both times and was very polite, helpful and most importantly non-pushy.

    We have had one or two problems with both vans, nothing major but had faults rectified without hassle.

    You hear so many tales of woe about problems with dodgy dealers I think if you find a good one its worth going back again.

    Paul
     
  9. meanders

    meanders Funster - Life Member Life Member

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    We bought our 1st motorhome from Simpsons & they were very good including after sales.
    We used Marquis Ipswich for after sales warranty work, which was good. We then used them for a habitation check, and they blew up the leisure battery!!
     
  10. Jaws

    Jaws Funster Life Member

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  11. JohnH

    JohnH Funster

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    Like many large retailers, when things are going well they are excellent. When things go sour it is very difficult to get to the top of the pyramid. I prefer shopping were I can deal with the boss if needed.
    There are some good examples of such companies on here with excellent track records in customer relations.

    Just read the following, it is a perfect example:

    Marquis motorhomes INFO
     
    Last edited: Jan 8, 2014
  12. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    You will get personal service from a small family owned dealership unlike the majors and big boys where you are just a notch on the salesmans headboard and a tick on his commission sheet.

    Been proven many times over in all sorts of industries


    Peter
     
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