I bought one of those pop up gazebos at the beginning of December. We tried it out the first weekend and thought that the tie downs were pathetic. The stakes were tiny and flimsy and the string to tie it down was very thin.
I ordered some proper tie down straps just before Christmas from these guys. Link Removed (note: I didn't buy the pop up gazebo from this company though)
I ordered the white and they sent the orange. It was too late to swap them out as I needed them for new years eve. I left a neutral feedback saying they were excellent as was the service but they sent the wrong colour.
They have just contacted me today and offered to send the correct colour out free of charge and I could keep the ones I already had. I declined saying I would stick with the ones I had but thanked them for their offer. They then refunded half the cost before I could decline that offer. They not once asked me to update my feedback it was all about keeping me happy as a customer.
As such I asked them to put in a feedback update request which I was more than happy to do. I changed it from neutral to positive. If a company asks me to change the feedback I always decline. This company didn't but went out of their way to make me happy.
Anyone can make a mistake, when it comes to companies it is how they resolve the problem and in this case I couldn't praise them highly enough.
So if you want a marquee, tie downs, stakes, carpets, blackout screens or anything else marquee related give them a go:thumb::thumb::thumb:
PS: The tie down straps and ratchets are brilliant. The stakes are scary big and very sharp and went into the earth so easily. They came out today with a loud sucking sound but didn't require superhuman effort. Overall an excellent product I don't see how they could improve.
I ordered some proper tie down straps just before Christmas from these guys. Link Removed (note: I didn't buy the pop up gazebo from this company though)
I ordered the white and they sent the orange. It was too late to swap them out as I needed them for new years eve. I left a neutral feedback saying they were excellent as was the service but they sent the wrong colour.
They have just contacted me today and offered to send the correct colour out free of charge and I could keep the ones I already had. I declined saying I would stick with the ones I had but thanked them for their offer. They then refunded half the cost before I could decline that offer. They not once asked me to update my feedback it was all about keeping me happy as a customer.
As such I asked them to put in a feedback update request which I was more than happy to do. I changed it from neutral to positive. If a company asks me to change the feedback I always decline. This company didn't but went out of their way to make me happy.
Anyone can make a mistake, when it comes to companies it is how they resolve the problem and in this case I couldn't praise them highly enough.
So if you want a marquee, tie downs, stakes, carpets, blackout screens or anything else marquee related give them a go:thumb::thumb::thumb:
PS: The tie down straps and ratchets are brilliant. The stakes are scary big and very sharp and went into the earth so easily. They came out today with a loud sucking sound but didn't require superhuman effort. Overall an excellent product I don't see how they could improve.
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