Well after spending several 10s of thousands with them nearly two years ago, and many hundreds since, and the service being acceptable if very expensive, they completely blew it for me recently. I reluctantly paid £30 for what was really a warranty job, which resulted in no improvement to the problem whatsoever. To be fair they waived the labour costs, but charged for the part. After querying my judgement and stating nothing was wrong they did then offer to have it back for another go. As they had already had our motorhome for several weeks, and it was now the eve of part exchange day, this wasn't an option. So I politely asked for a refund. No response, never mind a refusal. Now I really can't get that upset about £30, but I do find it crazy that they risk customers giving bad reviews online for the sake of whatever that part cost them - probably a fiver - plus the profit margin they took for achieving nothing. New dealer now, and it remains to be seen how they perform. I'm genuinely not upset - there are so many awful stories, mine is nothing. The point is I just find it amazing that so many dealers seem to behave this way and survive or thrive. I know there are some great ones out there including a number of MHF members. But too many bad stories about their competitors. Sad, innit?