life time guarantee

Discussion in 'Motorhome Chat' started by aldenise, Mar 23, 2015.

  1. aldenise

    aldenise Funster

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    I bought a multi purpose ladder from NEC in 2010 with life time guarantee one of the plastic feet broke a couple of years ago finally got round to phoning them to get it replaced they were sending it free of charge until I told them when I bought it and then wanted £19.99 do I have a case to take it further
     
  2. old-mo

    old-mo Funster Extra Special Life Member

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    Not unless it is written in the Guarantee/Warranty "Including P&P" ...

    All they will say is they are charging for packing it up and posting.. not the item.. :(

     
  3. mike mcglynn

    mike mcglynn Funster Life Member

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    Hi, I dont think you will have a leg to stand on ;) sorry couldnt resist.(y)
     
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  4. DavidG58

    DavidG58 Funster

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    what difference has it made to them when you bought it?

    I am confused
     
  5. cruiser

    cruiser Funster Life Member

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    oh dear I brought one like that.
     
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