life time guarantee (1 Viewer)

[aldenise]

I bought a multi purpose ladder from NEC in 2010 with life time guarantee one of the plastic feet broke a couple of years ago finally got round to phoning them to get it replaced they were sending it free of charge until I told them when I bought it and then wanted £19.99 do I have a case to take it further

 

[old-mo]

do I have a case to take it further

Not unless it is written in the Guarantee/Warranty "Including P&P" ...

All they will say is they are charging for packing it up and posting.. not the item..

 

[mike mcglynn]

Hi, I dont think you will have a leg to stand on sorry couldnt resist.

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[DavidG58]

what difference has it made to them when you bought it?

I am confused

 

[cruiser]

oh dear I brought one like that.