KVH DOME, can anyone help?

Discussion in 'TV & Satellite' started by Teasy2007, Dec 9, 2013.

  1. Teasy2007

    Teasy2007 Funster

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    Hi we have a KVH R4 dome which has a problem.

    Does anyone know of a satellite service center near south Yorks?

    We thought it was a frequency problem, but the signal on our drive is brilliant, but it won't tune in anywhere else.

    When we arrived home yesterday, I just turned on the Avtex and it comes on straight away - without turning on the dome. This is not normal as we should have to search for the signal every time we change position.

    Any help or advice would be appreciated.

    Ginny and Mike
     
  2. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Hi Ginny and Mike

    If you give Justin a call from CaClasse on 0845 2600620 if he cant help over the phone he will certainly give you your local dealer.

    Regards

    Johnscross workshops

    www.johnscross.co.uk
     
  3. Geo

    Geo Trader - Funster

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    You sure you are watching via your dome and not just Digital TV
    check your source on the tV as it may default to display from where ever is giving it a signal be it your Sat Or Digital:Doh:
    G
     
  4. mondo

    mondo Read Only Funster

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    I had a problem with my R4 dome it would not lock onto a signal I phoned Tracvision..(the dealers) and they put me onto the guy that installed it...however because we were in France at the time they had to send a local dealer from La Rochelle to the Ill de Oleron to sort it..then it packed up again and I contacted the dealers when I was at the NEC show and they sorted it..

    There is an email address LMsales@caclase.co.uk phone numbers are 08452692550 02392247920
     
    Last edited: Dec 9, 2013
  5. Teasy2007

    Teasy2007 Funster

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    Unfortunately we only have the dome, there was no digital aerial on our new motorhome.

    Ginny
     
  6. Teasy2007

    Teasy2007 Funster

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    Thanks for the information, I have contacted C A Clase, they gave me Auto sounds phone number in Bradford and we are booked in tomorrow morning! Let's hope it is just a software problem!!

    Ginny
     
  7. Teasy2007

    Teasy2007 Funster

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    Hi. Just returned from Autosound in Bradford and the dome is now working perfectly!

    Half an hour attached to their computer, and £54 lighter and we are set for the next jaunt.

    Ginny and Mike
     
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  8. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Hi

    It does sound like a "software" issue.

    Good luck :thumb:

    Johnscross Workshops

    www.johnscross.co.uk
     
  9. Teasy2007

    Teasy2007 Funster

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    Yes apparently all domes and dishes need the software update now they have sorted out the satellite frequency and position.

    Let's hope they don't mess with them again!!

    Ginny
     
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