Is it just me?

Discussion in 'Introduce Yourself' started by DeanA, Jul 24, 2016.

  1. DeanA

    DeanA

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    I bought a new 2016 model Swift 644 from Marquis in Preston in December last year paying a notable sum. I have had many faults with the van and find the aftersales service appalling and their ability to sort out the most minor issues beyond their ability.
    Has anyone else had problems with this dealer.......eight months on, money/time spent taking the van to and fro and still the same problems exist?
     
  2. wigster

    wigster Funster

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    Welcome sorry you've had a bad experience
     
  3. DeanA

    DeanA

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    Thanks for the welcome. .....much appreciated.
     
  4. wigster

    wigster Funster

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    You will get top opinions and advice on this forum fun. It's been a resource that has been invaluable to me at least. You only get 5 posts though unless you sub . It's 15 a year and well worth it.
    I just read that back and it sounded like a sales pitch , it wasn't . It's well worth it , it's a club of sorts everyone helps each other .only said because you wasted a post saying thanks for the welcome l(y)
     
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  5. Hollyberry

    Hollyberry Funster

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    Hello and Welcome to Fun.
    Sorry you've had so much trouble. Should not happen with a new vehicle, should it ? I think you have cause to demand a full refund or replacement with a new vehicle. Provision of Goods and Services Act, I think is right one to quote. ( I quoted that at a lawyer the other day, who couldn't provide a decent service if you handed him a tray. He seemed surprised so I'm assuming it was the right one to throw at him)

    We've a few legal people on here who'll be able to tell you your rights, I'm sure, just hang on til the morning)
     
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  6. wigster

    wigster Funster

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    You can search the forum and make your mind up . It's a bit more than just a forum. See post above .
     
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  7. Robin McHood

    Robin McHood Funster

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    It certainly is @DeanA
    This IS a sales pitch :).. The guys and gals on MHF are worth every penny. I'm new to MHF always been a tent or tent tugger till now and the advice, help, pointers (never mind the banter etc etc) have been invaluable. In purely financial terms they've saved me a fortune between them (most of which I owe them as pints .. or a cheeky chardonnay next time we meet :drink:)

    I think if you search the fora (thats my school Latin showing through..:)) you will find a lot of similar experiences with Marquis. Fortunately I had the benefit of @Snowbird and others and bought an RMB....:D:D:D

    :thanks3:
     
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  8. Baldeagle7470

    Baldeagle7470 Funster

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    Hi Dean,:welcome3: and sorry to hear of your problems,you will get best advice on here and make friends in the process.
     
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  9. Baycott

    Baycott Funster

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  10. The Dude

    The Dude Funster

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    welcome animated smiley.gif
    and sorry to hear about your problems.
     
  11. Mickrik

    Mickrik Funster

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    Hi DeanA and.................

    :welcome4:

    I am new here and can't offer you advise advice, but the Funsters on here are superb with their info. It has helped me immensely on picking my first S/H motorhome.


    Mick
     
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  12. Lot lover

    Lot lover Funster

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    Pls don't take this too personally OP but why are Brits such wimps when in receipt of lousy service? Pretend that you are a thoroughly objectionable (normal) American and take them to court. CAB (if it still exists) will give loads of "how to" free advice otherwise use the interweb. I hope that you have not waited too long though.
     
  13. Debs

    Debs Funster

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    :hiya2:.........this really is much more than a forum :)

    Sorry to hear about your problems, it isn't the first time that I've heard about people being unhappy with their service unfortunately.

    Hope you do join as there are lots of very experienced folk who would be able to advise.....
     
  14. Welsh girl

    Welsh girl Funster Life Member

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    Our dealings with Marquis has made us distrust every other dealer in the uk. We just bought another motorhome from another dealer with promises made. Let's see how they pan out?
     
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  15. Wildbill

    Wildbill Funster

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    Hi and welkom to the forum the sub's on her are well worth every Penny.
    Lot's of advise and help it has saved me a fortune.
    One of the most helpful forums I have ever come across.
    I think its one of the most important things you can do after buying a van
    Bill
     
  16. MH 55 FUN

    MH 55 FUN Funster

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    :hiya2: & :welcome3::):)
     
  17. sonny

    sonny Funster

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    Still getting a few things done on my van but mostly done I got promised a free service and hab check when habitation check was done they did not have a record of their promise but I DID (email) they were not happy haha wait till I go back for the free service. Marquis good at selling motorhomes but after sales? ??
     
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  18. sonny

    sonny Funster

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    P'S I have had a great year in the van though.
     
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  19. Wildbill

    Wildbill Funster

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    Email the manager I would be demanding to speak to the manager right away before the sales man came around from his coma
    Cheeky sod David
     
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  20. Howard H

    Howard H Funster Life Member

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    Hi DeanA ,I bought a new van from the same dealer in December like yourself but have only had one issue with it but it did take many phone calls and two vists to get it sorted out . In the end I had to get a bit stroppy with them to get the problem sorted . I am hoping to replace this van in about three years but proberley won't deal them again .
     
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