Insurance-robbing Idiots (1 Viewer)

[Babyell]

Argghhh I am so annoyed and sorry just need to vent.....

I took out insurance for my MH on 19/6 paid the £72 deposit and cancelled on the 23/6 to take out a better policy.

I rang before cancelling and was told that they would take out a £20 admin fee and the cost of cover for a few days but this wouldn't be much and that I would receive about half back.

I rang today to chase the refund as it hadn't been received and was told that I actually owe them £9!! for 3 days cover. I told her what I had been told and she just said if I didn't pay it, it would be handed over to a debt collection agency. I am fuming. If I was told this in the first place I wouldn't have cancelled the policy as it wouldn't have been cost effective do so. She said the girl I original yspoke to was being trained and wasn't fully understanding the procedure. So because they cant train their staff properly I am at least £72 out of pocked.

 

[Wildman]

so is the new policy still a better deal?

 

[TheBig1]

under the distance selling and insurance regs, there must be a cooling off period of at least 7 if not 14 days

^{_{Subscribers  do not see these advertisements}}

 

[Babyell]

It works out the same as the old one with money I have lost but new policy includes breakdown, legal cover etc where the other one didn't. I don't mind losing the money I have paid, but its just the fact they are threatening me with a debt collection agency for £9, surely they can admit their mistake of the badly trained staff member and dissolve the £9 charge as I admitting my mistake by losing deposit.

 

[Babyell]

I was told I had 14 days to cancel and they would only take their £20 admin fee and the 3 days cover which wouldn't be much on a pro rata basis. Now they are saying I have to pay a DD set up fee even though I never signed the DD agreement, and other cancellation fees

 

[Babyell]

Add to that the fact that they sent me a cancellation notice and it didn't state that I had to pay any further fees

^{_{Subscribers  do not see these advertisements}}

 

[maison]

Tell us what the name of the Company is. Then tell them that you have opened a discussion on a Motorhome Forum and the Members are waiting to hear how the situation was resolved.

 

[scotjimland]

under the distance selling and insurance regs, there must be a cooling off period of at least 7 if not 14 days

Not for insurance..

read here https://www.citizensadvice.org.uk/c...ne/distance-selling-how-the-law-protects-you/


Scroll down to
When you don't have rights under the regulations

 

[Babyell]

It was Staveley Head

^{_{Subscribers  do not see these advertisements}}

 

[Minxy]

Why not write to them with the facts that you've stated above and say how unhappy you are with their service and that if it is not resolved to your satisfaction you will refer them to the ombudsman ... should do the trick!

 

[hilldweller]

Why not write to them

Not just to "them", address it to the CEO saying you are taking this up with the council consumer protection guys.

 

[Chris]

I have said before that insurers are sh*ts, and I will say it again.

Insurers are sh*ts

^{_{Subscribers  do not see these advertisements}}

 

[maison]

It was Staveley Head

Good luck! We will be watching with interest.

The idea of referring to the Insurance Ombudsman, referred to above, is sound.

 

[34127]

I have recently sold my vehicle and phoned Adrian Flux to cancel the policy. I was told that there is no pro rata refund on the policy even though it has only been running for approx. 6 months but they were kind enough to say they wouldn't charge me the cancellation fee of £25 !. After a few heated, but polite, words they agree to refund me approx. 20 % of the original insurance cost.

 

[Baycott]

Oh blimey, I'm with Staveley Head and cancelled my insurance last month as I sold our camper and have not ye received the new one we ordered. They said they will transfer the balance over to the new policy................will have to wait and see what happens next week when we get the new one.

^{_{Subscribers  do not see these advertisements}}

 

[JJ]

Insurance companies = thieves preying on people's unjustified worries and lack of risk assessment knowledge.

JJ

 

[Babyell]

so she rang me back....basically she said the original girl could not give me an accurate figure of credit/debit as they wouldn't know until they got the refund from the insurer. So it is literally pot luck as to what you might owe/get back! I known its only £8 but its just the fact they are wanting £80 for 4 days cover and wont waive the fee due to the vague/incorrect information I was given when I cancelled. It doesn't even state that there may be further charges on the cancellation letter.

 

[Bobby22]

so she rang me back....basically she said the original girl could not give me an accurate figure of credit/debit as they wouldn't know until they got the refund from the insurer. So it is literally pot luck as to what you might owe/get back! I known its only £8 but its just the fact they are wanting £80 for 4 days cover and wont waive the fee due to the vague/incorrect information I was given when I cancelled. It doesn't even state that there may be further charges on the cancellation letter.

If you have a twitter account or a facebook account get your grievance on there..........let the world know you are not pleased with them....... Who is it...oh yes..... Staveley Head..........i'll keep this in mind.

^{_{Subscribers  do not see these advertisements}}

 

[Puddleduck]

Insurance companies = thieves preying on people's unjustified worries and lack of risk assessment knowledge.

JJ

But some insurance you have to have by law.

 

[MicknPat]

If you have a twitter account or a facebook account get your grievance on there..........let the world know you are not pleased with them....... Who is it...oh yes..... Staveley Head..........i'll keep this in mind.

Staveley Head a name possibly to remember and avoid?

Here is their Face Book link https://www.facebook.com/StaveleyHead?fref=ts

 

[Forestboy]

Sold a motorbike yesterday.
Rang insurer today to cancel policy 8 months left to run. Didn't expect a refund it was only £70.00 but didn't expect £53.00 cancellation charge either. Made a fuss spoke to her superior got charge waived and £12.00 refund.
Gotta stand up to em.

^{_{Subscribers  do not see these advertisements}}

 

[Bobby22]

@Babyell get the link for face book........and write that STATELEY HEAD insurance co a nice Review.

 

[Babyell]

Have just written a review and logged a complaint with the financial service ombudsman, all I want is the bloody £9 waived! Thanks everyone

 

[paul18]

Good luck with that. Took the FSO 2 years to sort out my PPI claim

^{_{Subscribers  do not see these advertisements}}

 

[Highfour]

I"m currently looking for insurance for my MH now but won't be going to Staveley Head!!!!

 

[Highfour]

I"m currently looking for insurance for my MH now but won't be going to Staveley Head!!!!

 

[trophychap]

There have always been hefty short period rates on Private Motor insurance - Sun Alliance, for instance - used to keep at least 60% of the annual premium going back to approx. 1980. At that time Sedge had never seen this before in all the years she'd worked there since the mid 60s, always in non Motor classes.

Where a Broker is a cover-holder for an insurer, the T & Cs can and often do, differ quite a lot from the insurer's 'normal' terms.

All of them should supply a full specimen policy and you DO have to read the small print, the same as any other legal document. Normally such brokers have a standard script they either MUST read to you - or sometimes they do it by recorded message. Yes - it's bloody tedious - but ignore it at your own risk.

QED.

^{_{Subscribers  do not see these advertisements}}

 

[Babyell]

UPDATE......I had a reply from Staveley Head on my Facebook review asking for my contact number, a short while later a helpful lady call Julie rang me to say she would look into it and get back to me. She rang back and I missed the call but she left me a message to say that they would dissolve the outstanding charge of £9 and not only that, they would refund me £47 as well!! just shows, it pays to stand your ground with these companies.

 

[Bobby22]

Power to the people......result

That Staveley Head insurance mob don't half mess you around if you wish to cancel....beware............

 

[Badknee]

Well done Babyell, result!