GJH
LIFE MEMBER
- Aug 20, 2007
- 29,450
- 38,827
- Funster No
- 127
- MH
- None, now sold
- Exp
- 2006 to 2022
Jill was phoned back by James from Claimline this morning. He took all the details of both incidents to deal with the various companies involved.
Later on Jill had a call from Craig at Highway (part of LV) who are our insurers arranged by Frank Pickles. Couldn't have been more efficient. Checked the details and said they would sort everything out. He rang back later to say that storage had been arranged for an assessment of the damage/cost and the van would be picked up this afternoon by an agent of Britannia.
Britannia rang to keep us informed of when the recovery vehicle would arrive and it did so when they said. Driver from Ron Perry Recovery very efficient and took the van off to the arranged place a couple of miles away.
Next thing we know is a call from the servicing company saying "we were only asked to give an estimate not store it and we charge for storage". Told him to ring Craig. He rang back later saying he had spoken to somebody else, not Craig, and still wasn't clear. So, Jill rang Craig back, he said straight away that storage charge is a normal cost that they pick up in any case (so what was the servicing company on about) and that he will sort it out. Goodness knows how the service company think they can examine the van sufficiently to give a price without storing it.
So the story so far is Claimline OK, Highway OK, Britannia OK, Ron Perry OK, service company ???
Watch this space
Later on Jill had a call from Craig at Highway (part of LV) who are our insurers arranged by Frank Pickles. Couldn't have been more efficient. Checked the details and said they would sort everything out. He rang back later to say that storage had been arranged for an assessment of the damage/cost and the van would be picked up this afternoon by an agent of Britannia.
Britannia rang to keep us informed of when the recovery vehicle would arrive and it did so when they said. Driver from Ron Perry Recovery very efficient and took the van off to the arranged place a couple of miles away.
Next thing we know is a call from the servicing company saying "we were only asked to give an estimate not store it and we charge for storage". Told him to ring Craig. He rang back later saying he had spoken to somebody else, not Craig, and still wasn't clear. So, Jill rang Craig back, he said straight away that storage charge is a normal cost that they pick up in any case (so what was the servicing company on about) and that he will sort it out. Goodness knows how the service company think they can examine the van sufficiently to give a price without storing it.
So the story so far is Claimline OK, Highway OK, Britannia OK, Ron Perry OK, service company ???
Watch this space