I am furious

Discussion in 'Tech/Mech General' started by Baycott, Jul 6, 2016.

  1. Baycott

    Baycott Funster

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    I took my van in for hab check today after emptying it completely yesterday.
    I got a phone call at about 10:00 to say there is some work to do on the inverter circuit as it doesn't meet requirements. I fitted this myself using the @Techno resource http://www.motorhomefun.co.uk/forum...over-relay-for-inverter-doc.36859/?version=11
    The installation went very well and I used crimp connectors behind the Sargent unit to connect to the ring circuit. I said if it's not up to spec can they rectify it?
    Yes she said so I gave the go ahead.
    I have just picked the van up and they explained to me that they have disconnected the inverter and returned the van to original spec :Eeek::Eeek:
    When I asked why, I was told that the inverter should have its own RCD (which I accept) and the insulated crimp connectors should be heat shrink covered. I then said I thought you were going to rectify the problems and was then told "we don't fit inverters ":banghead::banghead: At this point I lost it a bit :swear::swear:
    "So" says I ."you have just charged me £150 to disconnect my inverter" The convoluted answer I got can be taken as "yes".
    A letter will be forthcoming and I will not use the said dealer again.

    Rant over
     
  2. pandj

    pandj Funster Life Member

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    Cheeky buggers.:eek:
    Could you let us know which dealer, as we are in East Sussex too.
    Good luck with your letter.
     
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  3. irnbru

    irnbru Funster Life Member

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    Thats awful. Knowing me I wouldhave asked them to put it back to the way it was rather than pay. They disconnected it all without your say so.
     
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  4. chaser

    chaser Funster

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    Is this a newish van that has to have a hab check for the warrenty, if not , what's it got to do with them what you have in it.
     
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  5. Dorset Diver

    Dorset Diver Funster

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    Please name and shame the company so others can avoid them.
     
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  6. Baycott

    Baycott Funster

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    Yes new in 2015.
    Dealer is Marquis in Golden Cross.
     
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  7. Minxy Girl

    Minxy Girl Funster Life Member

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    You didn't give them permission to remove it but to rectify it, ie bring it up to spec, which they agreed the would do ... they haven't done this so they haven't done the work you were told they were going to so you shouldn't have to pay for it. If they won't play ball go to trading standards as they misled you.
     
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  8. Geo

    Geo Trader - Funster

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    Sorry by your own admission you asked them to bring it up to spec, if they had rectified the install errors it would not be up to spec ie as original
    you may have died with shock at the invoice had they done what you thought you had asked them to do
    I agree what they did warranted a phone call at the very least to clarify matters
     
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  9. Robert Clark

    Robert Clark Funster Life Member

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    That's where we bought our first van from - almost ended up having a punch up!!!
    And that was trying to buy a new van.
     
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  10. TheBig1

    TheBig1 Funster Life Member

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    I have to say, I am not surprised it was a branch of Marquis and their customer service remains at the bottom of a pretty deep barrel. I also agree that they did not carry out the work as agreed and overstepped their authority by removing the inverter.
    its not rocket science to reinstall it and include a separate trip, but got to agree with them that the joints should be insulated with heatshrink tubing. only takes seconds and costs pennies
     
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  11. Baycott

    Baycott Funster

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    With hindsight, I agree, but at the time thought that insulated crimps would be fine. My beef is that, if I was told they were going to disconnect the inverter, I wouldn't have given the go ahead.
     
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  12. Gorse Hill

    Gorse Hill Funster

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    Did they mean it's own MCB, rather the RCD as you already have a main incoming RCD covering the installation if so use an RCBO
    Be very interested to know what they thought didn't comply with the regs
     
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  13. pandj

    pandj Funster Life Member

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    Ah that explains it. :whistle:
     
  14. Baycott

    Baycott Funster

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    No. They specifically said RCD even though the system has its own protection :confused:
    They said that although the crimp connectors were insulated, they have to be shrink wrapped too. Also not acceptable to have the plug connectors used in the system designed by Techno. :banghead:
     
  15. DavidG58

    DavidG58 Funster

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    Interesting that they don't fit them but know that the fitting was not right? o_O

    Move on John, deep breath, pour another drink

    find a new dealer tomorrow (y)
     
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  16. Gorse Hill

    Gorse Hill Funster

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    As them to quote the regulation that they insist the installation doesn't comply with, load of BS
    Recommendation is not the same as regulation
    The installation probably has a main RCD incomer (protecting all circuits) so how can a seperate RCD for the invertor improve the safety of the installation
     
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  17. Abacist

    Abacist Funster

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    As someone completely unqualified in electrics I understand that mains work should be subject to rules and regulations as in a house and my van had an electrical certificate given to it when I bought it secondhand by the dealer. What are the rules and regulations that apply to 12 volt installations in cars, vans, motorhomes, boats etc?

    I have also felt confident to follow the examples that @Techno has given us and have every confidence in the quality of his work as nobody has ever had other than praise for his work and projects.

    This is a salutary warning to us all if our vans have to be inspected by a third party and what instructions we should give in the circumstances to protect our installations!
     
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  18. Bart

    Bart Funster

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    I'd park my MH right through there front window into their reception :D
     
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  19. Techno

    Techno Funster Life Member

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    Heat shrink on already insulated connections is completely unnecessary
     
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  20. Techno

    Techno Funster Life Member

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    Please explain to me what heat shrink sleeve would add to those connections
    Insulation is protection against short circuit and direct contact and that is already achieved twice!
    image.jpeg
     
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