Hoorah got there with the DVLA

Discussion in 'Motorhome Chat' started by laneside, Jun 29, 2012.

  1. laneside

    laneside Funster

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    Well thanks to the info from Pappajohn I refused to be beat by the idiots at Shrewsbury DVLA so took a chill pill and went back today.

    I bit my lip and politely asked for a supervisor or at least someone that knew what they were doing.

    Within ten seconds of conversation ( after being queued up for one and a half hours ) with the lady supervisor she said no problem sir you will require a rebate and it is just a rubber stamping excercise.

    Five minutes later walked out with a new tax disc showing PHG class

    Why oh why is every dealing with a government department such a difficult procedure unless you are persistant.

    Thanks Pappajohn from a chuffed Alan
     
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  2. Carol

    Carol Funster Life Member

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    Wow the power of Fun, just shows you are never alone when you are a funster. Bet you are relieved Alan now you can carry another electric bike. :thumb:
     
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  3. pappajohn

    pappajohn Funster Life Member

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    your very welcome Alan.
    always good to see a proper outcome from DVLA

    Now, to be on the safe side, i would ring my insurers and then at least they know its been changed..

    it shouldn't be a problem though and the premium shouldn't change.
     
    Last edited: Jun 29, 2012
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  4. vwalan

    vwalan Funster

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    hi good on you. they soon learn if you always ask for a manager etc .things should be easy .dont why they make it so difficult .had a similar problem in i think it was peterbourgh .my mate was having probs . i went with him stood my ground and it all got sorted in twenty minutes . i love authority . like a red rag to a bull. but good on you from now on you know the way.
     
  5. ourcampersbeentrashed

    ourcampersbeentrashed Funster

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    wtg theres nothing like perserverance and determination to ensure things are eventually put right.

    wtggggggg :thumb::thumb::thumb:
     
  6. laneside

    laneside Funster

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    Hi John

    Thanks ever so much , we are insured with caravan guard so gave them a call and as you say an instant answer no problem at all and everything stays the same.

    What a difference it is dealing with a private company
     
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  7. Techno

    Techno Funster Life Member

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    Yes good point! I checked with safeguard prior to going from 3300 to 3700 as I could easily have just gone to 3500. No problem with insurance just a note on the file.

    No problem with the included AA breakdown recovery either , their only concern being the number of berths rather than weight due to the possible expense of temp accommodation
     
    Last edited: Jun 29, 2012
  8. GJH

    GJH Funster Life Member

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    Glad to see you got a result, Alan, but it isn't just public sector where persistence is needed. I've experienced it with banks, phone companies and power companies, plus,others, in recent months.

    It seems too many organisations fail to provide adequate training and have incomplete procedures/scripts for lower level staff to follow.
     
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  9. Techno

    Techno Funster Life Member

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    Not with banks tho
    Bank error in your favour collect £200
    Only in monopoly lol
     
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