hermes delays ( poss. delay in camera delivery )

Discussion in 'Motorhome Chat' started by Jaws, Dec 4, 2014.

  1. Jaws

    Jaws Funster Life Member

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    Just a heads up as many camera units are working their way through the Hermes system at the moment..

    This just arrived:

    MYHERMES SERVICE MESSAGE
    Yesterday evening, Wednesday 3rd December we experienced a fire at our key hub in Warrington, causing significant damage to our main sorter. We would like to assure you that no one was injured in the fire and no parcels have been damaged.

    Engineers are currently on site to replace the motor and repair the damage to the conveyor and we anticipate the hub will be fully operational by this evening. In the meantime we are bringing in extra staff to help manually sort the parcels.

    With immediate effect we have activated a new central hub at Bradford to process extra volumes and are evaluating other potential sites today to provide additional support.

    We have had a great response from our employees and many are working extra shifts to provide additional manpower.

    However, as this is a serious incident it will affect the service we can provide to you. As a result, this means that any parcel(s) that are currently in our system or have been collected by courier or dropped off at a ParcelShop today for delivery will be delayed. We expect this delay to be no more than an additional 2 working days and we are working hard to minimise this.

    A further update will be issued later today and we would like to apologise for any inconvenience caused and reassure you that we are working hard to get back to normal as soon as possible.
     
  2. nomadic

    nomadic Funster

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    Thanks John, that explains why the tracker has not progressed since you dispatched ours. Next Monday will be fine.
     
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  3. Dogsense

    Dogsense Funster

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    Thanks John, mine arrived today by Royal Mail.
     
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  4. motorhomer1

    motorhomer1 Funster

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    wow got mine anyway thanks john Frank
     
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  5. kernewek

    kernewek Read Only Funster

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    Got mine - thanks John. Deeeelighted!
     
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  6. 2bob

    2bob Funster

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    got mine today it was left outside //been away

    thx john
     
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