Help we are a dead duck in France

Discussion in 'Website Help' started by SoapyTutti, May 4, 2013.

  1. SoapyTutti

    SoapyTutti Read Only Funster

    Joined:
    Jan 21, 2013
    Messages:
    71
    Likes Received:
    47
    Location:
    East Yorkshire
    Sargent EC300 smart/charger appears to have gone faulty we are thankfully on a site connected to the mains but both the vehicle battery and leisure batteries will not charge above 12v we have a Autotrail FB Tracker obviously cannot start the engine and its a Bank Holiday Weekend too!!!
    Weather and site gorgeous but totally ruined due to our situation we left the UK 9.4.13 and up until now everything was fine and dandy does anyone have any suggestions over than to call recovery on Tuesday which we intend to do and get recovered to an authorised repair centre check into an hotel and await spares from the UK for repairs no doubt:cry::cry::cry:
     
  2. Peter & Elaine

    Peter & Elaine Funster

    Joined:
    Aug 30, 2012
    Messages:
    3,967
    Likes Received:
    6,462
    Location:
    Roobarb land
    Can't you you just get some one to give you a jump start it should charge of engine alternator as it is separate system
     
  3. Chris

    Chris Funster Life Member

    Joined:
    May 5, 2010
    Messages:
    16,404
    Likes Received:
    34,407
    Location:
    kent
    I am a complete idiot with this sort of thing, so feel free to ignore what I say.

    We have an Autotrail and found that our leisure battery wasn't charging. I fiddled about but couldn't find a fault. I then unhooked for about 30 minutes and then hooked up again. Sorted.

    Maybe worth a try.
     
    • Like Like x 1
  4. ValinFrance

    ValinFrance Read Only Funster

    Joined:
    Nov 1, 2011
    Messages:
    78
    Likes Received:
    41
    Location:
    Vienne, France
    Hi - There is a bank holiday on Wed and Thurs 8 and 9th, but Monday should be a normal day in France (though sometimes things aren't open, even on a "normal" Monday!)
     
  5. SoapyTutti

    SoapyTutti Read Only Funster

    Joined:
    Jan 21, 2013
    Messages:
    71
    Likes Received:
    47
    Location:
    East Yorkshire
    Thank you will try to at least get jump started
     
  6. ValinFrance

    ValinFrance Read Only Funster

    Joined:
    Nov 1, 2011
    Messages:
    78
    Likes Received:
    41
    Location:
    Vienne, France
    Breakdown recovery should be 24/7...... where in France are you?
     
  7. MikeD

    MikeD Funster

    Joined:
    Dec 21, 2011
    Messages:
    1,974
    Likes Received:
    1,758
    Location:
    London
    Tracker FB

    Hi

    I a not a auto electrian but I also have a Tracker FB.

    Have you checked all the obvious?

    I assume the engine will not start?

    On the panel have you checked the charger light is lit.

    It is protected by fuses which may be on the floor behind the drivers seat or also in the panel. 20 amp for leisure battery 40 amp for vehicle battery.

    On the panel above the door you have a choice of which battery to use. If you select the engine battery does the light come on.

    What does this panel say about the battery states when you scroll through the menu.

    That it will not charge above 12v suggests no charge at all.

    I hope all this helps but if nothing else it will bump your problem to the top of the page where someone who is competent and knows what he is talking about will see it.

    MikeD:thumb::thumb:
     
    • Like Like x 3
  8. SoapyTutti

    SoapyTutti Read Only Funster

    Joined:
    Jan 21, 2013
    Messages:
    71
    Likes Received:
    47
    Location:
    East Yorkshire
    We are near St Emilion Bordeaux on a site at present we were going to leave it until Monday or Tuesday because we are at least on a site and once we organise recovery it can be to a garage to get repairs done
     
  9. SoapyTutti

    SoapyTutti Read Only Funster

    Joined:
    Jan 21, 2013
    Messages:
    71
    Likes Received:
    47
    Location:
    East Yorkshire
    Thank you

    The engine won't start the charger unit green light is lit and neither battery will charge above 11.4 11.5 v all the fuses appear to be ok I have looked at the ones in the panel except the charger unit one fuse number 15 don't know where that is I assume its within the panel itself.

    The fuses behind the driver's seat appear ok and so does the one on the leisure batteries.

    People are suggesting new leisure batteries but from where on a Saturday afternoon
     
  10. Stewart J

    Stewart J Funster

    Joined:
    Jul 1, 2010
    Messages:
    1,441
    Likes Received:
    1,242
    Location:
    SW Northumberland
    Have you tried contacting Sargent direct their customer relations and assistance is second to none Google Sargent for contact details
     
  11. flatpackchicken

    flatpackchicken Funster Life Member

    Joined:
    Jun 27, 2010
    Messages:
    920
    Likes Received:
    877
    Location:
    BICESTER OXFORDSHIRE
    One other thing, WHY have both batteries gone down??? are they old and just given up the ghost, if so just but 2 new batteries an problem solved as when leisure battery runs down, just start up engine or go for a run and the engine charger will charge up your leisure until you get home to get it sorted so you can carry on enjoying your holiday, if you cannot get batteries local then I think this company sends batteries all over Europe with next day delivery, Regards Garry Flatpackchicken
    http://www.tayna.co.uk/Leisure-Batteries-C45.html
     
    Last edited: May 4, 2013
  12. ValinFrance

    ValinFrance Read Only Funster

    Joined:
    Nov 1, 2011
    Messages:
    78
    Likes Received:
    41
    Location:
    Vienne, France
    If you need a leisure battery, maybe the campsite can suggest the nearest place to get one - most large towns have a Roady or Norauto or Feu Verte (Halfords type places) or a campervan dealer nearby which should be open today (it's known as a batterie de loisir).

    Best of luck with it....
     
    • Like Like x 2
  13. SoapyTutti

    SoapyTutti Read Only Funster

    Joined:
    Jan 21, 2013
    Messages:
    71
    Likes Received:
    47
    Location:
    East Yorkshire
    we are talking two leisure batteries and the vehicle battery and the solar panel for what its worth only bought the van in December last
     
  14. flatpackchicken

    flatpackchicken Funster Life Member

    Joined:
    Jun 27, 2010
    Messages:
    920
    Likes Received:
    877
    Location:
    BICESTER OXFORDSHIRE
    Sounds like a main fuse somewhere, if solar not charging either, maybe a call to your breakdown assistance provider will get a competent AA in Portugal last year on Xmas day and was there within 45 mins so get on the phone and let the professional have a go (famous last words lol) Regards Garry Flatpackchicken
     
  15. Peter & Elaine

    Peter & Elaine Funster

    Joined:
    Aug 30, 2012
    Messages:
    3,967
    Likes Received:
    6,462
    Location:
    Roobarb land
    It would be very unusual for all battery's to fail at same time
    Don't spend owt till you know what's wrong it could be something simple
    Try turning everything off in hab unit and try start van alone or jump it off someone on site will have some jump leads I refuse to believe that on a site someone wouldn't assist I would as would most on here
    To me me it sounds like fuses bad connection or a relay
     
  16. FIDGET

    FIDGET Funster

    Joined:
    May 7, 2011
    Messages:
    2,867
    Likes Received:
    5,952
    Location:
    Isle of Wight
    Hi , Call Sargent ask for Clive , 01482 881655 they are very good, Talked me thru my problem when I was in france and connected to a reverse polarity and scrabbled the programing on the control box.
    Terry:sin:
     
    • Like Like x 4
  17. SoapyTutti

    SoapyTutti Read Only Funster

    Joined:
    Jan 21, 2013
    Messages:
    71
    Likes Received:
    47
    Location:
    East Yorkshire
    Dead duck in France

    Hi Everyone,

    Thanks for all the replies and suggestions of help we have managed to loan a battery charger from a nice English couple on the site who just so happened to be arriving. The battery voltage then went above 12 v on both vehicle and leisure so I decided the give the old ignition a try and 'hey presto' we got the engine started and took the van for a run out to get the alternator going.

    Since coming back both batteries seem to be maintaining their charge however we are giving them a rest and not using anything 12 v for now and the battery current seems to be putting .6 .7 amps via the charger.

    Wondering if we have had too much on over the last few days ie TV/Sat lighting etc and the smart charger has struggled and therefore shutdown to protect both batteries but then not got over 11 v until the triggle charger was attached whatever the case we will contact sargent on Tuesday to speak to their technical support also autotrail and take it from there lets just hope it was a 'glitch' and a lesson learnt.

    Thank you again :thumb:
     
    • Like Like x 3
  18. SoapyTutti

    SoapyTutti Read Only Funster

    Joined:
    Jan 21, 2013
    Messages:
    71
    Likes Received:
    47
    Location:
    East Yorkshire
    Dead duck in France

    ps been out and bought battery charger jump leads and battery tester :Smile:
     
    • Like Like x 1
  19. Minxy Girl

    Minxy Girl Funster Life Member

    Joined:
    Aug 22, 2007
    Messages:
    8,491
    Likes Received:
    9,839
    Location:
    E Yorks
    If you do get someone to jump start your van make sure they do it properly! On some vehicles they don't like both leads being put on the battery itself as it can fry the van's CPU, for both vehicles (we were told this by an AA man who says he gets lots of these unfortunately problems to deal with!).

    I seriously doubt it is your batteries that are at fault, no way would all 3 of them fail at the same time! It sounds like a relay or a fuse has gone somewhere so a bit more 'digging around and replacing fuses might be in order - even if a fuse looks okay in our experience it doesn't necessarily mean it hasn't blown, we had this on a previous van and it was only sorted when we replaced the supposedly okay fuse with another.

    Another option might be to remove the vehicle battery and see if the site can charge it up for you to at least get you moving, they may also do the leisure batteries too. :thumb:

    EDITED TO SAY: Ah, our posts have crossed! At least you now know your batteries are okay which is great.
     
    Last edited: May 4, 2013
  20. Peter & Elaine

    Peter & Elaine Funster

    Joined:
    Aug 30, 2012
    Messages:
    3,967
    Likes Received:
    6,462
    Location:
    Roobarb land
    I have never known a site where someone would not help a soul in need
    That's what I like about motorhomeing
     
    • Like Like x 5
Loading...

Share This Page