Has Anyone Experienced Poor Service From A Used Dealer?

Discussion in 'Motorhome Chat' started by WeekendWanderers, Aug 5, 2016.

  1. WeekendWanderers

    WeekendWanderers Read Only Funster

    Joined:
    Aug 5, 2016
    Messages:
    5
    Likes Received:
    4
    Location:
    WOLVERHAMPTON
    Hi there,

    We have recently bought from a dealer, purchasing a used (10 y.o. 27k) Bessie. The dealer was ok, well established. After our first trip of over 50 miles it became evident that there was a clutch problem. I contacted the dealer who was unresponsive and ultimately rude and told me it was sold as seen and told me that the camper we had P/X'd was costing him money (?) so he would not listen to me. After 300 miles the engine stopped working and I had a bill of £850 from the very helpful company that picked me up from the middle of nowhere in Shropshire. I now have to also replace the clutch at circa £160. The owner or the site has been nothing but rude and unhelpful.

    I wonder if I should be naming the company on forums such as this so that others may be warned or whether that could get me into trouble?

    What do you guys think?
     
    • Thanks Thanks x 1
  2. Tea Bag

    Tea Bag Funster

    Joined:
    Nov 3, 2013
    Messages:
    1,305
    Likes Received:
    2,255
    Location:
    Portugal
    Hi.
    Twice i have had clutches go,one monday morning,had i known it was about to go,i could have fixed it Sunday,second time,i had come up from Southampton to N/castle,delivered ,reloaded and was on the way back when it went (Not the same unit),so,there is not a lot of warning sometimes. As regards."Sold as seen"...Buyer beware. Sorry if this is not much help,but it is what does happen,without warning.
    Tea Bag
     
    • Informative Informative x 1
  3. Tootles

    Tootles Funster

    Joined:
    Sep 14, 2013
    Messages:
    9,248
    Likes Received:
    33,118
    Location:
    Lancaster
    It probably would.
     
    • Like it Like it x 1
  4. John Laidler

    John Laidler Funster

    Joined:
    Jan 9, 2013
    Messages:
    8,945
    Likes Received:
    12,200
    Location:
    Plympton, Devon
    Given this is your first post I will be a little cautious replying, but the law is very much on your side. There is no such thing as "sold as seen" with vehicles unless you paid buttons for it, which I assume you didn't. Get legal advice or try Citizens Advice, both will advise you on your rights.

    From what you describe the fault would be classed as pre-existing so it is for the seller to fix or give you a full refund. Your trade in is no part of the equation, that is his problem.

    Unfortunately, as you have already paid for repairs you are at a disadvantage. You should have forced the seller to fix the first fault.
     
    • Like it Like it x 3
  5. Barclaybasher

    Barclaybasher Funster

    Joined:
    Apr 13, 2012
    Messages:
    2,456
    Likes Received:
    7,297
    Location:
    Derby
    Welcome

    First posts complaining of service or dealers aren't always well received, I would hold off naming anyone for a while.

    Buying secondhand vehicles is always a lottery... did you get a warranty?

    Was the van good value? I hate buying vehicles, you just don't know what you are buying

    Welcome anyway, if you have any more problems there is plenty of help here that will save you money in the future(y)(y)(y)(y)
     
    • Like it Like it x 2
  6. WeekendWanderers

    WeekendWanderers Read Only Funster

    Joined:
    Aug 5, 2016
    Messages:
    5
    Likes Received:
    4
    Location:
    WOLVERHAMPTON
    Thanks for the quick response Tea Bag.

    I guess then that I should just take it on the chin. I realise that you take a risk buying 2nd hand and mitigate that via the lower cost however, my qualm is with the post-sale disinterest and disassociation of the dealer. Poor service is something that we seem to put up with in the UK. Is this right? Or should we be more forthright?
     
    • Like it Like it x 1
  7. WeekendWanderers

    WeekendWanderers Read Only Funster

    Joined:
    Aug 5, 2016
    Messages:
    5
    Likes Received:
    4
    Location:
    WOLVERHAMPTON
    Hi Barclaybasher.

    I will not name and shame. However if my experience can encourage others to take heed and get proper vehicle checks (which I didn't, rather taking the word of the dealer) then I guess that is a job done.

    I think I'll be buying new in the future although I have to say that all of the interior features of our unit are excellent.

    Thanks for the response - it is appreciated.
     
    • Like it Like it x 1
  8. WeekendWanderers

    WeekendWanderers Read Only Funster

    Joined:
    Aug 5, 2016
    Messages:
    5
    Likes Received:
    4
    Location:
    WOLVERHAMPTON
    Thanks DBK. I think you are right - I should have insisted however we are currently enjoying weekends away so I will suck it up and keep quiet about the dealer.

    Ultimately we love motorhoming and won't let this set us back!

    Long may we all enjoy our homes from homes.
     
    • Like it Like it x 1
  9. Barclaybasher

    Barclaybasher Funster

    Joined:
    Apr 13, 2012
    Messages:
    2,456
    Likes Received:
    7,297
    Location:
    Derby
    I've run a business for over 30 years and have lost count of the times I have been ripped off by customers, doesn't stop me, I've 'taken it on the chin' many times and I still help customers who I know will never buy, go to the internet or competitors......doesn't bother me........I'm still in business(y)(y)
     
    • Like it Like it x 3
  10. Beacons

    Beacons Funster

    Joined:
    Jan 27, 2014
    Messages:
    993
    Likes Received:
    825
    Location:
    mid wales
    What about a warranty
     
  11. Tootles

    Tootles Funster

    Joined:
    Sep 14, 2013
    Messages:
    9,248
    Likes Received:
    33,118
    Location:
    Lancaster
    I didnt know you were in business Vic. I always thought you were a de-frocked bank manager. :Eeek:
     
    • Funny Funny x 6
    • Like it Like it x 1
  12. Barclaybasher

    Barclaybasher Funster

    Joined:
    Apr 13, 2012
    Messages:
    2,456
    Likes Received:
    7,297
    Location:
    Derby
    No Dave but I know I've 'defrocked' a few Barclays' (b)ankers(y)(y)
     
    • Funny Funny x 2
  13. WeekendWanderers

    WeekendWanderers Read Only Funster

    Joined:
    Aug 5, 2016
    Messages:
    5
    Likes Received:
    4
    Location:
    WOLVERHAMPTON
    The website told us it came with a warranty. Once we had problems we were told this was not the case.

    I must ultimately take some responsibility for this as apparently I didn't insist on this upon the sale.

    This made me very happy, as I'm sure you can imagine.
     
    • Like it Like it x 1
  14. Tootles

    Tootles Funster

    Joined:
    Sep 14, 2013
    Messages:
    9,248
    Likes Received:
    33,118
    Location:
    Lancaster
    Once again you twist the thread to sex...........:cry:
     
    • Funny Funny x 2
  15. Barclaybasher

    Barclaybasher Funster

    Joined:
    Apr 13, 2012
    Messages:
    2,456
    Likes Received:
    7,297
    Location:
    Derby

    @WeekendWanderers ..... welcome to the World of fun............. threads go from clutch to crotch

    :)
     
    Last edited: Aug 6, 2016
    • Funny Funny x 3
  16. TheBig1

    TheBig1 Funster Life Member

    Joined:
    Nov 27, 2011
    Messages:
    7,736
    Likes Received:
    10,161
    Location:
    Dorset
    take a copy of the advert and use it to claim back expenses with receipts using small claims court
     
    • Like it Like it x 6
    • Informative Informative x 1
  17. Robert Clark

    Robert Clark Funster Life Member

    Joined:
    Jul 12, 2014
    Messages:
    6,450
    Likes Received:
    12,457
    Location:
    East Sussex
    Great idea
    You don't even have to go to court nowadays
    Moneyclaim Online lets you do it from the comfort of your own home
    It's easy to turn a blind eye and let the dealer avoid their responsibilities, but I'd stand my ground and get your money back.
     
    • Like it Like it x 5
    • Informative Informative x 1
  18. scotjimland

    scotjimland Funster Life Member

    Joined:
    Jul 25, 2007
    Messages:
    28,938
    Likes Received:
    25,624
    Location:
    .
    I see you are now a 'Read Only' member..

    If you join the Forum as a full member, (it's £15 per year..) then you can do a full review in our Motorhome Dealers Review site

    http://www.motorhome-dealer-reviews.com
     
  19. Geo

    Geo Trader - Funster

    Joined:
    Jul 29, 2007
    Messages:
    9,787
    Likes Received:
    6,052
    Location:
    Mansfield,Notts
    You have no less rights now than you had on the day you bought it you had little option but to fork out for repairs given the dealers attitude
    Sue the back side off him I cant see how you can loose its the softies in this world that allow things like this to happen.
    If you decide to suck it up and take it on the chin, think the next couple that will be screwed over was with your help:rolleyes:
    Extremely Harsh but true.
    ps Name the sod and save a few more the same fate if its all true you do no wrong at all
     
    • Like it Like it x 2
  20. JJ

    JJ Funster

    Joined:
    May 1, 2008
    Messages:
    14,883
    Likes Received:
    26,680
    Location:
    Quinta Majay, Pinheiro Bordalo, Portugal
    I do hope the OP decides to join us...

    I hate those who use Fun to air their latest grievances for 5 posts and then disappear.


    JJ :cool:
     
    • Like it Like it x 5
Loading...

Share This Page