halogen oven not working

Discussion in 'Fridges & Ovens' started by Welsh girl, Jan 29, 2015.

  1. Welsh girl

    Welsh girl Funster Life Member

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    I have the 7 litre andrew james halogen oven which had suddenly stopped working, I have changed the bulb for a new one but it still doesn't work, no fan on not a peep.
    I have emailed andrew james but they just send out a standard reply, how to chance a bulb etc.

    I emailed them back saying you misunderstood my query, please advise how to get to the connections inside to check that there are no connections loose.
    Still waiting for a reply.
    Can anyone here advise me please! How to get to the inside of a halogen oven, a small one, 7litre.
    Otherwise please advise what other oven to buy, either a remoska or just a standalone oven, we have gas oven but would prefer electric for when we have ehu.
     
  2. pappajohn

    pappajohn Funster Life Member

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    No light, no fan..... Blown fuse. Faulty on/off switch or faulty wiring.
     
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  3. scotjimland

    scotjimland Funster Life Member

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  4. pappajohn

    pappajohn Funster Life Member

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    I reckon you will have a long wait for a reply.
    Their response will almost certainly be. "no user serviceable parts inside"
     
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  5. pappajohn

    pappajohn Funster Life Member

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  6. Welsh girl

    Welsh girl Funster Life Member

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    Fuse in plug changed, I guess your right, , they are erring on the side of safety, not telling me how to open the unit to check for loose connections.
    I looked at the link and I have thought of that but as halogen is faster, remoska wouldn't fit in the existing oven which is where the halogen oven lives.
    yes, I wanted a low wattage as well.
     
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  7. scotjimland

    scotjimland Funster Life Member

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  8. MikeD

    MikeD Funster

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  9. davejen

    davejen Funster

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    Have you checked the C/B (circuit-breaker) in the van? may have tripped.
    Cheers, Dave
     
  10. Welsh girl

    Welsh girl Funster Life Member

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    Everything working as normal in van. I have tried a few different sockets to test that.
     
  11. davejen

    davejen Funster

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    Time to buy a new one , then....
    Cheers, Dave(y)
     
  12. Finvarra

    Finvarra Read Only Funster

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    Sorry can't help with the problem, just wanted to say I bought the same oven a month ago, what a great bit of kit it is. We've no electric hob in the van so wanted something electric, and at £25 you can,t really go wrong. Will store in the oven, as you said. Remoska is £150, eek! Plus too bulky to store. I've not turned on the conventional oven since I,ve had it. Does my homemade bread a treat, cakes, scones, meat is beautiful and moist, fish, curries, so far. Taking it to France shortly, so that will be interesting. If it went wrong I would just buy another one.:)

    Cheers
    Lesley
     
  13. Welsh girl

    Welsh girl Funster Life Member

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    I contacted Andrew James and even though I told them it was out of guarantee they said they would replace or repair it if I sent it back post free, great company eh?
    Trouble is we are still in Portugal until 1st April they said no worries, wait until you get back to the uk then use one of our pick up points to send it back to us,
    so I am managing without for a while and I am missing it a lot, I use the skillet but I loved the halogen oven so can't wait till I get it back.
    I can't buy one anywhere here in Portugal and don't stay in one place long enough for it to get pOsted.
    A good recommendation from me for Andrew James!!
     
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  14. Welsh girl

    Welsh girl Funster Life Member

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    We used it in France a lot 2 years ago, 1000 watt max so as long as nothing else was on it did not trip the electric.
    The remoska is a lot lower wattage though, shame I can't fit one in the oven.
     
  15. Finvarra

    Finvarra Read Only Funster

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    Well, that' s reassuring news about Andrew James service. When they're products are much cheaper than the competition one wonders if the service is poor. I recently ordered a new kenwood mixer that went wrong after three uses, shocking service from Kemwood. Thank good ness for Amazon no quibble returns.

    Cheers
    Lesley
     
  16. oldflemo

    oldflemo Funster

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    We also had a faulty one(handle switch intermittent fault) after 6 months and in fairness to them they asked us to return the top section which we did and 2 weeks later they supplied us with another complete new oven- Delighted with their customer care
     
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