grrrrr (1 Viewer)

[icantremember]

To bad there is not a paint DNA database

I'm sorry @ronidog1 to go slightly off topic and hope you are soon sorted.

In fact there is or was .... back in the 1970's a work "colleague" of mine was involved in a hit & run incident with a woman on a bicycle ... he drove home to Wales and had his company car repaired at his own cost (suspicious or what).
He was eventually traced by the police using paint scrapings left at the scene ... the paint was traced to the particular model of car and to a small number of cars by the paint batch details supplied by Ford.

 

[ronidog1]

Last update for today.

One of my concerns has been that the gas system should be checked as it is at the back of the vehicle where the impact occurred. CCL have admitted that they do not have the network of repairers to look at the gas and electric side of the vehicle. 'We don't normally do Motorhomes' If I want my gas supply checking I have to find a company to check the system. CCL will then authorise any repairs. They add the cost of check plus the repairs to the claim. I am trying to see if I can get the mobile repair man round.

Not sure why the vehicles are insured as motorhomes if nobody is going to realise that they need more consideration than a car.

Ronidog

 

[ronidog1]

This high flying world of insurance claims just keeps on giving me surprises. I have no time to rest!

Axa the other party's insurers rang this evening. They offered to sort out the whole process for me. They also said don't trust CCL especially their car hire credit offer!

So who do you trust I think that I have to stick with CCL for as they work with my insurer. However I may take up the Axa offer of a totally free loan of a car if I am without a vehicle for more than the planned three days for repair.


Next exciting instalment due any time....

Has any one else had this experience?

Ronidog

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[Khizzie]

Even though your van is only 5ft 9 ins it's well big enough to see ! What was the driver doing to run into you texting per chance?!

5ft 9" Anthea????"?

 

[Anthea M]

5ft 9" Anthea????"?

Oops Roy I meant 5 metres!!lol

 

[JockandRita]

Next exciting instalment due any time...

Jock.

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[ronidog1]

Thursday is anther day so here we go - 1 hour to find an engineer with time to do a gas safety check. Big thanks to Dave at West Yorkshire Caravan and Trailer services for moving things round so the check can be done in a weeks time

Hopefully now everything should be sorted before we go on holiday I will believe that when I see it!

See you, I am off to live my life a bit more ...until the next phone call or email

 

[Judge Mental]

funny the lady said that she should have seen me as I was the biggest thing on the road at the time..

coincidence it was a female or not! head down now, helmet on, awaiting incoming

 

[Jaws]

This high flying world of insurance claims just keeps on giving me surprises. I have no time to rest!

Axa the other party's insurers rang this evening. They offered to sort out the whole process for me. They also said don't trust CCL especially their car hire credit offer!

So who do you trust I think that I have to stick with CCL for as they work with my insurer. However I may take up the Axa offer of a totally free loan of a car if I am without a vehicle for more than the planned three days for repair.


Next exciting instalment due any time....

Has any one else had this experience?

Ronidog

In my capacity as someone who dealt with motorcycle claims and carried out repairs, I was fortunate to forge a good working relationship with an accident investigator who works for a legal firm.
I have just rang him and read your post to him ( I had to speak to him on another matter but took the oppertunity to get some decent 'from the horses mouth' info..
Lets just say he suggested you go with the AXA offer.. The other option CAN lead you down a long and nasty path that will end up costing a bloody fortune

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[ramsthom]

Agree with Jaws regarding letting AXA sorting it out. On my motorcycle I had an accident with a car when it pulled out of a side road. The other party admitted fault and within a week his insurance company accepted full cost of repairs. They gave me a choice to organise the repair myself or for them to sort out the repairs. I chose the latter as that way I had no excess to pay and they handled everything very well. I insisted it was repaired at the main motorcycle dealer I bought it from. If you go this way insist it goes for repair to a motorhome dealer/repairer as they will also be able to check the gas system as well. Its important you don't pay any excess as this will confirm a 'no fault' when renewing you insurance. Hope all goes well and you get it sorted.

 

[ronidog1]

Thanks for investigating Jaws. Probably very good advice.

However I have signed the agreement on the information I had at the time. The repairs are booked in for next week. So we shall see. The main issues seems to be only claiming for the damage to my vehicle. Axa have said that the accident was not my fault. The main issues with CCl according to some of the reviews is the hiring of a vehicle which they have pushed from day one. That is not a route I am going down.

I certainly will be considering a change of insurer when my current policy runs out. My first question will be 'how are claims dealt with?'

Ronidog

 

[ronidog1]

Thanks for you input and well wishes Ramsthom I was writing my earlier reply when you posted. When Axa offered me their solution I was not sure who to trust it seemed to be a bit dodgy. I now know that it is accepted practice - a day too late.

I do hope my posting in such detail and the responses from the great forum gang helps someone. I have not been involved in an insurance claim for about 20 years so this was all new to me.

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[ronidog1]

Another week and the saga continues. The Axa claims management contractors have written to me saying not to claim excessively against the third party as they only have a fixed budget to meet the claim! ( sounded a bit threatening)They also say do not hire a car from CCL oh and by the way we can handle the claim for you.

The vehicle should have been ready last Thursday but delays with Autocraft being busy and the need for specialist parts means that it will be tomorrow before I can collect it.

So we shall see how good the Autocraft repairs are and how well CCl are at claiming from Axa.

Fingers crossed that everything goes well and that the vehicle passes the gas safety check so we can go on hiloiday at the end of the week.

 

[mitzimad]

all ways go with the third parties insurance as once they have admitted liability the have to complete to your satisfaction

 

[ronidog1]

That seems like good advice now. But my insurers said not to talk to the third party insurers. When I did talk to them they sounded dodgy.I have ended up trusting nobody!

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[CWH]

Really informative @ronidog1 and eye-opening. Thanks for sharing.

 

[ronidog1]

I got the van back at home at 4.30pm . Dave from West Yorks Caravans come 10 minutes later and did a full gas safe check - giving ma a clean certificate. So I can go on holiday tomorrow morning. All cut a bit fine.

Although they took their time Autocraft have done the repairs and it looks like new. Should do I suppose the doors and bumper are! But the window is fitted and the trims insulation etc all good.

I will have to invoice CCl for Dave's work as they never contacted him. I think that this is my biggest gripe CCl never understood the specific needs I had with the vehicle being a motorhome.

A week away from this saga. Bliss. I will let you know how the claims go. By the way it is worth complaining to Safeguard I have had Carpenters on the phone quite a few times checking I was happy and explain the process.

See you all later

Ronidog

 

[ronidog1]

Its now August 4th and the repairs have worked well.

However, the claims company , CCL, did not put the claim into Axa until the beginning of July. Consequently 5 months on I am still waiting to be reimbursed for the £80 habitation check that I had to arrange.

This seems such protracted process......

Ronidog

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[Neckender]

We are with Safeguard ins and we were in a collision with a French lady driver in Oct 2014, our Auto Sleeper motorhome was only 7 months old.
When we got home 7 weeks later and Safeguard offered us their repairers to do the work but I said that I wanted our van to go back to Auto Sleepers factory, which they agreed.
The damage was only £750 but I had £450 excess on our policy, the French driver never notified her ins and was amazed that we had put a claim in for our damage and she denied being at fault.
Safeguard supplied us with a solicitor who originally said we had not got much chance of getting our excess back anyway after 17 months the solicitor got us our excess back and we were found not responsible for the accident. This was all through Allianz and I'm pleased with the outcome and have stayed with Safguard.

John.