Got to have a moan.

Discussion in 'Motorhomes for the Disabled' started by russ, May 12, 2009.

  1. russ

    russ Read Only Funster

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    As title says,wife and i belong to The Caravan Club have done for 3yrs now.
    We thought that we would spend 6 nights in the New Forest and as the club has a site in the middle of the forest we will give it a go.Wife phoned 10 days ago and makes a booking stating that as we are both disabled we need a pitch next to the shower block (our camper has no shower) when we arrived yesterday we were told that they had no booking stating that we were disabled therefore they could not accommodate us next to the shower block.
    We tried phoning other club site but they were all booked,so after traveling over 150 mls we had to come home.Sent in complaint to The Caravan Club eager to read there response.:Angry:

    PS Just incase there is someone would like the name of the site,Black Knowl Caravan Club Site,Brockenhurst so42 7qd.
     
    Last edited: May 12, 2009
  2. Jim

    Jim Ringleader

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    What a bummer, I would be writing to the chair of the club, outline the problems and then tell them you want your fuel refunded. They will refuse:RollEyes: So just on principal alone, IMO you should


    1. Write to them and tell them that you are taking them to a small claims court for your petrol money. They might take you seriously here, but I doubt it. They will write back and say that they had no record of your booking. Sorry but go away. Don't go away..
    2. Fill in a county court claim at money claim on line outline your loss, be specific, just fuel, not time or tyre wear or consequential loss. This will cost you a further £40 or £50 to make the claim.
    3. IMO The costs they will incurr sending a solicitor to defend is so high they may as well pay anyway. So the chances of them actually defending the claim will be slim, and even if they do. Your chances of winning in front of a registrar are very high. Win at the County court and you will get your petrol money, and the costs.
    I enjoy a good scrap, so would enjoy this, but appreciate that many do not, so you should only put in a claim if you are prepared to lose your £50 and a bit of time. Its a shame to let the buggers get away with ruining your holiday though.
     
  3. Sweet Chariot

    Sweet Chariot Read Only Funster

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    Go to the Caravan Club web site and under Calor awards you can also make your feelings known about the reception you received.:Angry:
     
  4. russ

    russ Read Only Funster

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    Thanks for replies waiting to hear from them,got to give them a chance.Will let you know the outcome.


    This just came,Dear Member,



    Thank you for taking the time to write in regarding your recent visit to a Caravan Club Site.



    Due to the nature of your letter, your comments have been passed on to the Regional Manager concerned, for him to reply.



    Please be aware the response time can be up to 20 working days due to the fact the Regional Managers spend a great deal of time on the road visiting sites and are therefore away from their offices for a number of days at a time. However, they will endeavour to respond as soon as they can.



    Your co-operation in this matter is very much appreciated.



    Yours faithfully



    Miska Petrovicova



    On behalf of the Caravan Club
     
  5. russ

    russ Read Only Funster

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    I would have thought the managers being away from there offices for upto 20 working days would all have laptops.:Smile:
    Take note of the name of the person who replied looks like Russian i thought they only bought football clubs:Laughing:
     
  6. dylan

    dylan Read Only Funster

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    Thought they could have used a phone too !:Angry: Also one manager in your area could have phoned you to arrange a meeting at your home.
    Whats wrong with customer service these days :Doh: !!
     
  7. Linda and Steph

    Linda and Steph Funster

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    She's got a facebook entry :Wink:
     
  8. GJH

    GJH Funster Life Member

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    It may seem a frustratingfly long time but 20 working days is the same as applies to FoI requests and isn't all that long in a large organisation.

    In this case the regional manager will have to to speak to the wardens at the site, investigate the system(s) in which the booking details should have been stored and try to establish the reason(s) why the error occurred. The meeting(s) necessary will also have to be fitted in with existing workloads and schedules.

    Hope it all ends satisfactorily.

    Graham
     
  9. Manouche

    Manouche Read Only Funster

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    Hi Russ,
    I was once assistant warden at Black Knowl and I'm quite surprised you got a pitch at all at such short notice. When I was there the site was nearly always fully booked all year, some people booked a year in advance just to make sure they got in.
    This may have changed since they opened their new site in the forest.

    I obviously don't know of your disabilities but just round the corner is "Hollands Wood"
    now a camping and caravanning site. (Discounts apply) The shower blocks are new and very clean.
    Brockenhurst is a couple of minutes down the road.

    It's cheaper than the Caravan Club site and the ponies will come for breakfast to your door.
    I wish you the best of luck with your complaint.
     
  10. russ

    russ Read Only Funster

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    We did not think 10days was short notice and there were quite a few pitches on the board in the site office not taken.We have had no trouble in the past with other sites regards our bookings,as you say it might have changed since they opened the new site.
     
  11. hilldweller

    hilldweller Funster Life Member

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    I find it hard to believe that a fellow MHer would not have moved for you if asked nicely. Looks like the warden couldn't give a damn.
     
  12. camper69

    camper69 Read Only Funster

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    Who says it was a motorhomer in the most appropriate spot. It could have been a caravan owner out for the day.

    Derek
     
  13. madbluemad

    madbluemad

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    Thats a great point. I would have moved in a shot.

    Jim
    :Smile:
     
  14. madbluemad

    madbluemad

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    I would say that the possibilitey of all of the pitches near the showers being filled with tuggers who were out for the day very remote

    Jim
    :Smile:
     
  15. camper69

    camper69 Read Only Funster

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    Thing is everyone is jumping to conclusions without knowing all the facts. I am sure that as soon as he has had a reply from the CC the OP will post the reply. Thats the time to comment.

    Derek
     
  16. madbluemad

    madbluemad

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    Hi Derek
    Its just opinion mate. If we didnt have an opinion we wouldnt have a forum
    Jim
    :Smile:
     
  17. Road Runner

    Road Runner Read Only Funster

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    And if we didn't have a forum we wouldn't have an opinion:Rofl1::Rofl1::Rofl1::Rofl1:
     
  18. madbluemad

    madbluemad

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    Hiya John

    Is that your opinion or do you know it for a fact

    Jim:Laughing:
     
  19. Road Runner

    Road Runner Read Only Funster

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    The fact of the matter is I just don't know:Doh: better put it to the forum I guess :Wink:
     
  20. russ

    russ Read Only Funster

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    Good to read the comments and i will post the result as soon as i get it.:Smile:
     
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