Good News, Bad News

Discussion in 'Motorhome Chat' started by awg, Jun 8, 2015.

  1. awg

    awg Funster

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    Got a phone call this afternoon from the Sales Manager at CamperUK. I ordered an A Class from them in February with a mid May delivery. The mid May slipped to near the end of June so I was expecting a call to say it was nearly ready.

    He said he had good news and bad news. The good news, it's on it's way and should be ready in around a week or so. The bad news, it wasn't what I ordered. The main difference was an automatic instead of manual and a 3500kg chassis instead of the 4250kg I had ordered. He said I could have it for the same price as originally agreed. To say Im stunned is an understatement. The automatic (which I don't want but could live with) is around £1600 but the heavy chassis (which I really want) was somewhere between £1100 and £1800. I can't remember the exact breakdown. So essentially he's offering a different vehicle to what I ordered with effectively no compensation.

    He has offered to get it plated at 3800kg but I'm still not pleased. I want to carry a motorbike of around 200kg in the garage which has a limit of 350kg. I don't want to have to worry about axle weight so I went for the heavy chassis. Now I need to decide if I can live with 3800kg and how much compensation I should insist on or cancel and start again with an other dealer. It's really taken the edge off my day.

    Time to open a bottle of red and fire up Google to see if any other Carthage dealer has one.


    Allan
     
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  2. TheBig1

    TheBig1 Funster Life Member

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    means they probably sold "your van" to somebody else
     
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  3. hilldweller

    hilldweller Funster Life Member

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    Tell them where to stick it, with the exhaust hot -- for the sake of all MH buyers.

    Also do the maths very carefully on any loading, he may offer 3800 but no guarantee your bike will not overload the rear axle.
     
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  4. tofo

    tofo Funster

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    A compromise looked at in hind sight

    will annoy for ever

    When your on a vosa weigh-bridge :imoutahere:
    Slightly overweight


    Money back new choice
     
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  5. Mattyjwr

    Mattyjwr Funster Life Member

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    From my wine-induced state, I would cancel and consider what action can be taken for breach of contract. Poor service from CamperUK if they think that their offer is anyway acceptable.
     
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  6. irnbru

    irnbru Funster Life Member

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    No deal if it was me. I would be asking for any money paid to be refunded in full.
     
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  7. carolyn

    carolyn Funster

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    They are not even vaguely similar, I would cancel and start again. We really regret accepting our brandnew van that had changed in spec after we ordered it, this has been compounded by many faults that over 3 months later we are still getting sorted. If we could go back we would. You will always always regret it.
     
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  8. funflair

    funflair Funster Life Member

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    What a bummer, I would be tempted to go with the others that say tell them to shove it where the sun dont shine, if you do stay with it you want a weighbridge ticket to see what it actually is and what you will have after a weight upgrade, and some compensation freebies.
     
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  9. trekkin

    trekkin Read Only Funster

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    No no no

    Reject, reject, reject

    As others said once the nice and new shiny feeling has worn off you will be left with the wrong van and one you do not want...

    Ask about a new build but jumping the queue, else money back and start again, big disappointment I know, but not as big a disappointment as having been lumbered with a van you neither chose or want...

    If they think this van is so good, they will have no problem re selling it..
     
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  10. Techno

    Techno Funster Life Member

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    I certainly could not live with my van brought down to 3800.
    A class is already front heavy and comfortmatic adds weight, if a 3 litre forget it! way too much on the front and presumably on 15" wheels? it's stuffed.
     
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  11. Janine

    Janine Funster Life Member

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    Isn't a bit like the estate agent phoning you to say 'Sorry the house you bought isn't available so we're replacing it with the one next door - ok so it's only got 2 bedrooms instead of three but you can have it at the same price' :eek:
     
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  12. Fatwheels

    Fatwheels

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    I had the same thing happen to me when I went to pick up my scout in may they had ordered it with 6 seat belts when I walked in it it only had 4 .the dealer had forgot to order the extra 2 was told they would have to reorder from autotrail for delivery in October but they could get me one sooner with 6 belts but the rest of the spec would be different to what I had ordered so we said no thanks money back please reordered for delivery in March now .it would never have felt right in years to come sitting in the MH thinking this is ok but it's not what we ordered . For anyone who was at the detling show at the weekend the MH we ordered and then rejected was there for sale for £8000 more than we were going buy it for so the dealer won't even be out of pocket when they sell it
     
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  13. trekkin

    trekkin Read Only Funster

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    Are these dealers really that careless, or just stupid?

    Three people here had there orders incorrectly built, beyond belief that they treat people who are quite possible making their second biggest spend of their lives in this way.....

    Customer service at its best?
     
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  14. GJH

    GJH Funster Life Member

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    I'm very surprised that a company like Camper UK would do something like that. I would not find it acceptable without satisfactory compensation though, the vans are too different.
     
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  15. colinw

    colinw Read Only Funster

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    Commiserations , you must be incredibly frustrated and annoyed .
    I would offer £10,000 off the agreed price and spoil the dealers day . you've got nothing to lose , he knocks it out at cost and rights off the profit .
    Good luck .
     
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  16. Puddleduck

    Puddleduck Funster

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    PLUS interest. Please reject the van. You will never be happy with it.
     
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  17. Manic

    Manic Funster

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    I think you would always regret not getting what you ordered.
     
  18. Daveo2006

    Daveo2006 Read Only Funster

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    Tell em to poke it, brown hills tried to fiddle me by ordering a 130 bhp and not the 150bhp that i wanted and spoke of nothing else. Glad i stood firm and Johns cross came to the rescue , even better the delivery date was much sooner and they are more local to me. Stick to your initial thoughts as you will kick yourself after as previously said.
     
  19. ABZSteve

    ABZSteve Funster

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    Agree with all, reject. Good luck.
     
  20. Minxy Girl

    Minxy Girl Funster Life Member

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    So they're offering you a MH with a different spec for the same price ... BUT instead of the heavy chassis you've paid for, in effect you are paying for the automatic which you didn't want! If they reduced the cost by the amount that you were paying for the heavy chassis at least that would mean you're not having to pay for something you never wanted in the first place, however they seem to want their cake and eat it too!

    Regardless, the standard and heavy chassis are too different beasts - different size wheels, brakes, springs etc so it will never ever be what you wanted.

    Refuse it and ask for interest on the deposit money and also compensation too.
     
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