Fuming to say the least

Discussion in 'Motorhome Chat' started by irnbru, Feb 21, 2014.

  1. irnbru

    irnbru Funster Life Member

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    We put our (new to us) MH into the local repair centre with whom we gave business to last year when we had an awning fitted....Anyway after a recent discussion with them at the SEC we went ahead and gave them our MH to have a twin reversing camera fitted. The reversing camera cost £170 and we were quoted approx. £150 to fit. The garage has just been on the phone to say its fitted but costs £400...wait for it...with them taking a hit cause labour was much longer than they anticipated. Was more or less told they are a big company so really don't need my business...What happened to "The customer IS your business"

    Shouldn't they have advised beforehand....I know they are members here so hope we maybe both take..if necessary something from your replies.
     
  2. Minxy Girl

    Minxy Girl Funster Life Member

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    I can't decide from what you're saying whether the cost for labour was £400 and THEY are only asking you to pay the £150 quoted, or if they are asking you to pay the full £400 for it? If the former than just pay it and get your MH back, if the latter then tell them to go forth and multiply! They key is that they gave you a quote (assuming it was a quote not an estimate?) and on that basis you went ahead with the work. They cannot then simply up their labour costs because they under-calculated for the work. If it was an estimate then I believe they can increase this by up to 10% of the original cost, so that would make £165 max.
     
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  3. jhorsf

    jhorsf Read Only Funster

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  4. irnbru

    irnbru Funster Life Member

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    in my opinion we were qiven a quote though not in writing.
     
  5. MHVirgins

    MHVirgins

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    Did you get a firm "quotation" in writing?

    If not, they should've at least had the decency to phone you and explain that the cost with time/labour was going to be higher that what they originally said and to check if you wanted them to continue with the job or not.

    I think they're milking it a bit, but I wouldn't give the go-ahead to a job unless it was a firm quotation. But I feel they should still have done the decent thing and phoned you to explain and get your thoughts on the increased price.

    Bill
     
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  6. MHVirgins

    MHVirgins

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    Sadly I would say this is no more than an "estimate" if it's not in writing:Sad:

    Bill
     
  7. jhorsf

    jhorsf Read Only Funster

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    that is not a quote its an estimate by your own words "approx."

    as I read it you have to pay an extra £80 as you were expecting £320?
    pay up and chalk it down to experience and next time get a "quote in writing"
    Just my opinion based on what you have told us




    from cab link I posted above
    What is an estimate?

    If you were given an estimate, you might think you agreed a price beforehand. However, unlike a quotation, an estimate is not an offer to do the job for that amount but just the trader's best guess as to how much the work will cost. This means that the trader can charge you more than the estimate. However, any extra charged must be reasonable. If you don't think the extra charged is reasonable, you can dispute it. You should use the estimate as a starting point for negotiation with the trader.

    Has the trader broken the law

    If the amount you are being asked to pay is a great deal more than the estimate you were given, the trader could be breaking the law. You should report them to Trading Standards.
     
    Last edited: Feb 21, 2014
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  8. Minxy Girl

    Minxy Girl Funster Life Member

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    Even if it was an estimate they CANNOT increase it by that margin. The best thing to do is to get some Trading Standards advice on this.
     
  9. Puddleduck

    Puddleduck Funster

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    I agree but with the cost being so much more than expected I would have expected a phone call. Perhaps the garage had reached the "point of no return" when they realised how much over the estimate it was going. :Sad:
     
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  10. Barclaybasher

    Barclaybasher Funster

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    We fit fireplaces and stoves.

    If we give a price for fitting in the showroom it is an estimate.

    The fitter then has a choice - fit to our price or survey (most cases) and quote more accurately.

    The price is then fixed, regardless of any extra time taken - mistakes are written off to experience:thumb:
     
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  11. MHVirgins

    MHVirgins

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    Personally, I would go back to the garage and ask them to justify the additional amount..........get them to prove how they've spent the time and "negotiate" from this point on......
    Always worth a go.

    Bill
     
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  12. jhorsf

    jhorsf Read Only Funster

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    I was once ripped off by a caravan and motorhome company to the sum of about 60£ to date I have bought several caravans and 2 motorhomes since I consider it money well spent as I could have made all those large purchases through them before I found out what sort of cowboys they were.
     
  13. irnbru

    irnbru Funster Life Member

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    I just remembered I have an app on my phone which I forgot about..It records calls, on playing it he clearly states he gave me a quote!
     
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  14. DavidG58

    DavidG58 Funster

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    It may not be the case here, but I really object to being told a price that is exclusive of VAT, but not told that, then being given a bill for 20% more than expected

    I do have my own business that is VAT registered, and by good fortune have my MH on my books, however I know that I am in a very small minority

    The difference in the price here is very similar to a VAT addition

    That said, I do think you had an estimate and need to put it down to experience and next time get a fixed price, presuming they will give one. I suspect they would have quoted a much higher price on the basis. How many times have we all been caught by unexpected extras, I am still being ripped off, but less often with experience
     
  15. Coolbeanz

    Coolbeanz Funster

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    I personally would definitely not pay the extra. I would seek advice from CAB Specialist Support to confirm you are within your rights and as you also have a recording of the phone call I would play it back to them. This is their learning curve not yours so they will know to do a more realistic quote in future!!
     
  16. DavidG58

    DavidG58 Funster

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    result
     
  17. daisy mae

    daisy mae Read Only Funster

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    I had a price from RhinoInstalls to fit my twin cameras, he did so for the price he said, I like to know how much I have to pay out for jobs done so that I can budget, not have an open ended price, had this once with a garage, the price was inflated by £150 as he said it took him longer than he thought, now I ask more than once for the all inclusive price before hand, hope you get it sorted, I wouldn`t be pleased, blow putting it down to experience, the firm wouldn`t get my business ever again, and word gets round, bad reviews goes round quicker than good ones and people remember, so name and shame so that others don`t get caught out like that.
     
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  18. irnbru

    irnbru Funster Life Member

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    He basically told me theres only one of me and hes a big company. I pointed out even although Im self employed I know how vital business can be..I may be only spending a few hundred today but who knows in the future it COULDVE been a few thousand. all sales add up to a wage at the end of the day as far as Im concerned.
     
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  19. TheBig1

    TheBig1 Funster Life Member

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    if the company made an offer to treat by way of a quotation and the buyer accepted that offer, it forms a contract. attempting to charge more is a breach of contract

    your obligating is limited to the agreed price of the quote, pay them that in total and suggest he takes you to court for any extra amount. he wont do that of course because he couldnt win in court.

    if the trader is a member here, name and shame so that others dont get ripped off
     
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  20. durhamahoy

    durhamahoy Funster

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    Hi,

    Do the cameras work?

    Steve
     
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