Not sure exactly where to start as there are so many things but here goes, sorry if you fall asleep whilst reading this. At last after a rather long delay we eventually got the call to say it’s arrived and they would be picking it up from the docks a week Wednesday gone. They had the hand brake and UK 240v sockets to fit and then it would be ready. If fairness to them they installed more sockets than they would normally, or so they say and all at the exact locations we asked for. Then got a call on Friday afternoon to say it’s all finished and he was taking it to the local campsite ready for our arrival. Spoke to all my family and as we were so excited to see it we decided to set off on the 4 ½ hour trip that evening. We were met at the site and the new fiver looked very impressive and extremely big, but from the outside perfect. Now in the ordering process we had spent hours and hours, days and days searching the websites in America to find the exact 5er we wanted. A rather daunting task of handing over 29k on something you’ve only seen a few pictures on the internet, but we eventually found the right one for us and the only downside was the interior colour schemes that we didn’t especially love but there was a certain green shade on the furniture etc that we all liked. The website we found the unit on hand over 30 pictures of the inside and out and we placed the order based on the exact spec of it. So you can imagine our dismay when we opened the door to find that it was a brownish colour fabric and perhaps the colour that my wife hated the most, bugger . Comment from the supplier, well it’s ok, you can’t really tell the difference and we did order the green one. Ummm now what, well the rest of the inside was spot on, all the extra’s and layout and it looks so impressive, it was late and he wanted to get away, he had bought flowers and a bottle of wine, both of which were very nice Saturday morning up early as wanted to see the 5er in day light and have a good look around and to see how everything worked or not. More dismay, the front belly locker was different, there was no bike rack factory fitted to the rear, the access ladder was missing all these items were either ordered specifically or were clearly shown in the pictures that we had looked at on the net. A few other minor things like the refillable gas bottles not on but standard full calor bottles and the carbon monoxide detector making a very loud high pitched noise that they hadn’t spotted. But the best one was a small window panel missing, on the inside all the windows have a secondary window clipped to them, Americans idea for double glazing, I mentioned the fact that it was not there and to which I later found out that it had been taken to see if a UK supplier could manufacture it. So we now have to wait for the bike rack and ladder which should have been factory fitted to arrive via snail mail and which we will have to fit our self and a new carbon monoxide detector and the window panel. Bloody great ehh!!!! :Angry::Angry: And now to top it all off we have the water pump randomly starting up to pressurise the water system and after spending over 4 hours checking every pipe and fitting we found the back of the rear toilet leaking very slightly, so fixed that and would you believe its still kicking in and out,arghhh. :Angry: My polite email to the supplier after I tried phoning and texting resulted in a very short blunt reply saying the pump may be sucking in air and the location of the pump, which I knew fine well where the bloody pump was as we had checked for leaks etc and that was that. To say that I am mad :Angry: would be an understatement, really not sure what to do now, you could say I’m all at a loss, thought writing it all down and posting it on here would hopefully make me feel better. Sorry for the amount of writing, I have tried to keep it to the short version.