Fiat Camper Assistance attitude to Fix & Go?

Discussion in 'Motorhome Chat' started by kinsleyboy, Feb 7, 2010.

  1. kinsleyboy

    kinsleyboy Read Only Funster

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    Hi ,
    Does anybody have any experience of using Fiat Camper Assistance, particularly with regard to Fix & Go tyre system?:Smile:
     
  2. keith

    keith Funster

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    Surely if Fiat designed (or not) the vehicle they must be aware of what is required in case of breakdown.

    Or do I expect too much? :Rofl1:
     
  3. rainbow chasers

    rainbow chasers Read Only Funster

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    As with all recovery schemes, it depends on who arrives!

    If they are using contractors, especially during busy periods - which is when you are most likely to travel - they may not want to repair it! It will be a case of taking you to a main dealer (if open) or giving you a loan car and sending you on your way, repatriating the vehicle to your home address later.

    That is the reality - what will happen on the day is anyones' guess. Some are very good and will repair faults the best they can, others are after the cash - which means loaning you a car and dragging yours back at a later date - difference between £55 and £1500 bill!

    If no dealers are going to be open, and you do break down, ask to be taken to your campsite - you can then liase with the dealer yourself, then call fiat assist for another tow to the dealer - that way you don't get palmed off by the recovery contractor. Or enjoy your holiday at the campsite, get a hire car and then get towed home/ your own dealer at the end of your stay! Not that bad, you will save a forune in fuel! lol!

    They are not all like it, but do be prepared.:thumb:
     
  4. Geo

    Geo Trader - Funster

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    I would think they find it highly amusing
    They (Fiat) proberbly sold the chassis cab with a proper spare,
    Its the converters that dont find a place for them and give you a tin of fresh air
    However I could be wrong, more and more cars are now being sold with gizmos and gadgets instead of a real wheel:Doh:
     
  5. pappajohn

    pappajohn Funster Life Member

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    invite a polytishun with you on your travels.....if you get a flat tyre they can always fill it with hot air.....:Rofl1::Rofl1:
     
  6. wanttobeaway

    wanttobeaway Read Only Funster

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    We have used them in Spain and they where very helpfull mind you that was not for the tyre
     
  7. motorhomer

    motorhomer Read Only Funster

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    No experience with the van, but a good friend had a puncture in his Honda Accord. No spare, just a can of goo. This did not work, so he called the AA. They drove him to a place to buy a new tyre (no choice of where to go). He did so, and arrived at his destination (our house!) 3 hours later and £180 poorer.

    As a result of this I did some investigation, since my van also had a can of goo. I discovered that my van tyres are not standard stock in most places, and would take 24 hours or more to be delivered. So a puncture not fixed by the can of goo would be costly and could cause a major disruption.

    I then learned that even if the can of goo does work, it is only a temporary repair. Unfortunately once the goo has been used the puncture cannot be repaired properly so the tyre has to be replaced - along with the can of goo!

    So a puncture is at best a major expence and at worst a major inconvenience.

    I have now bought a spare wheel for my van!
     
    Last edited: Feb 8, 2010
  8. pegasus

    pegasus Read Only Funster

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    I learned the hard way the first day I got my van bringing it down from Scotland. The tyre was beyond repair. After wasting hours and spending a fortune on calls with my AA, RAC and FIAT Camper Assistance cover , I was told that tyre replacement is not included and that I had to pay them extra or arrange it with an independent rescue/tyre firm.
    As motorhomer mentioned “a puncture is at best a major expense and at worst a major inconvenience.”

    As soon as I arrived home (Bristol), I got my self a spare wheel!
     
  9. bailey

    bailey

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    The first thing i did was get a spare wheel the last thing i wanted was stuck up North with a Fix&Go


    Bill:thumb:
     
  10. Spacerunner

    Spacerunner Read Only Funster

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    When the ECU on my motorhome failed Camper Assist could not be faulted in their handling of the incident.

    Amongst other things they provided two nights stay in a first class hotel in Bournemouth with meals. Taxi from garage to the hotel and a hire care to get me home.
    They also sent Fiats own skilled mechanic to fit the new ECU.

    I did get my wrist slapped for choosing option 3 on the helpline as the lovely lady on option 1 said they were just for taking complaints!!:Smile:
     
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