Fed up with Marquis after sales service

Discussion in 'Motorhome Chat' started by denpar, Dec 12, 2012.

  1. denpar

    denpar Funster

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    We have had our Autocruise Oakmont for a year, it has been back to Marquis 5 times for varous reasons ranging from them having fitted the towbar too low, the step stopped working the habitation door doesnt fit and an ongoing issue with the shower door which having been identified as a problem when we ordered the MH in October 2011 marquis have apparently received 3 new doors from Swift all of them being wrong.
    Motorhome went back to marquis again this week to have its first year habitation service, new shower door fitted and hab door adjusted and once again we have been told that the shower door received is stil the wrong one and that the hab door cannot be adjusted and a new one will need to be ordered (why they didnt admit this when we first reported the fault with the door i dont know)
    I feel like we are being fobbed off all the time and have finally run out of patience, just not sure what to do. :shout:
     
  2. jhorsf

    jhorsf Read Only Funster

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  3. ShiftZZ

    ShiftZZ Funster Life Member

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    MD is

    Michael Crouch
    Address
    Three Chimneys
    The Hangers
    Bishops Waltham
    Hampshire
    SO32 1EF


    Geoff Scott
    Chief Executive Officer


    The only e-maill address I can find for Okehampton is
    joe@marquismotorhomes.co.uk



    ShiftZZ
     
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  4. ShiftZZ

    ShiftZZ Funster Life Member

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  5. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    We are Autocruise dealers, you can have a chat to Glen Harris, our Service Manager and see if he can sort your problems out.

    01-580-881288 is our main number

    Peter
     
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  6. Taran_Las

    Taran_Las Funster

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    Nothing to do with Autosleeper - Autocruise are owned by Swift.
     
  7. Jaws

    Jaws Funster Life Member

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    Now THERE is a surprise... Jeez, Is there a WORSE company out there for customer care ?

    They make eBay customer service look great !!! :Angry::Eeek:
     
  8. teddybard

    teddybard Read Only Funster

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    When You do mention Trading Standards and Watchbitch

    Roger & Sheila:Angry::Angry:
     
  9. ShiftZZ

    ShiftZZ Funster Life Member

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    But Marquis is...
     
  10. Taran_Las

    Taran_Las Funster

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    "Following a recent Management Buy Out, Marquis are now privately owned together with Auto-Sleepers Ltd and form the Auto-Sleepers Group. The retail and manufacturing divisions work closely together to bring some of the best motorhomes and caravans to the UK market."

    Thanks, You learn something new everyday:thumb:
     
  11. ShiftZZ

    ShiftZZ Funster Life Member

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    Some more info...

    There are two Directors..
    Geoffrey Scott & Michael Crouch
    Are directors of the following

    AUTO-SLEEPERS INVESTMENTS LIMITED
    AUTO-SLEEPERS HOLDINGS LIMITED
    AUTO-SLEEPERS LIMITED
    AUTO-SLEEPERS GROUP LIMITED
    21ST CENTURY MOTORHOMES LIMITED
    SURREY MOTOR CARAVAN CENTRE LIMITED
    BERKSHIRE MOTOR CARAVAN CENTRE LIMITED
    MARQUIS MOTORHOMES LIMITED
    SOUTHERN CROSS MOTOR CARAVAN CENTRE LTD


    There you go, the whole company structure...
     
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  12. robnchris

    robnchris Funster

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    Hi, sorry to hear you are having problems with Marquis, we look at buying a motorhome from them but they talked themselves out of a sale didn`t like the attitude or set-up.

    Personally if I was you I would just leave the motorhome and the keys with them, better if you park it across their gate and keep the keys stating when it`s fixed I`ll come and pick it up.
    This "We have your money and couldn`t care less attitude" from dealers is nothing less than disgraceful. the majority of them have the Morals of Alley Cats.
     
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  13. hilldweller

    hilldweller Funster Life Member

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  14. mdixon

    mdixon Read Only Funster

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    Positive spin

    Just to put a positive spin on this
    I bought from a dealer

    Cotswold Motor Homes

    Could not be happier. Yes Motorhome leaked - but thats when you find out how good they are. They pulled out all the stops and did their best at all times.
    Very Honest, Let you know how motorhoming works financially.

    Highly recommended
    :Smile:
     
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  15. icantremember

    icantremember Funster

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  16. paulmold

    paulmold Read Only Funster

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    Is this the same motorhome about which you posted this back in August..

    We have a 2011 Oakmont and love it, a few minor niggles which have been sorted out but nothing more than any other new van. We spent a week out in Belgium in Feb -17 at times with no problems at all, despite friends mhomes freezing solid. we have spent 4 weeks over the summer travelling through france and spain and find it to be a really comfortable van for the two of us and Alfie the dog. we are seriously considering full timing although not for a couple of years yet and would not hesitate in this motorhome.:BigGrin:

    __________________
    Denise & Brian Parsons:Cool:
     
    Last edited: Dec 13, 2012
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  17. ShiftZZ

    ShiftZZ Funster Life Member

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    Not a bad little gaff..

    This Detached Freehold property is a Non-Newbuild and is located at Three Chimneys The Hangers, Bishops Waltham, Southampton, Winchester, Hampshire. The most recent sale for this property was recorded on 16/01/2003 for £650,000.

    Must we worth a £1M by now.... Must be making dosh by the bucket loads.
     
  18. Spacerunner

    Spacerunner Read Only Funster

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    I'm afraid that you are in for a very tough uphill struggle with Marquis. I hope you have the patience of a saint, the strength of a bull elephant and the courage of a lion.
    Marquis has a terrible reputation for aftersales and will lie and procrastinate for ever rather than give you the service to which you are justly entitled to.

    There are 2 very unhappy customers on the 'other side' going through a much worse experience than you and have been for over a year.

    I had just a mild :Sad: experience with their Southampton (Lower Upham) branch which was enough to put me off for life.
    One incident says it all....water ingress from a window frame......"no problem sir we have a spare at another branch". ...."we didn't have a replacement after all but we have resealed it". No they didn't, they plastered black gunk round it and painted (!) the silver frame black, which all peeled off within a fortnight.

    You have my deepest sympathy.
     
    Last edited: Dec 13, 2012
  19. denpar

    denpar Funster

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    Yep same motorhome, and i stand by my original post, i love my motorhome, it is the service from Marquis i am fed up with, what started as niggles being sorted out have turned into ongoing issues. letter written and sent to director today, will await outcome.
     
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  20. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    If you have no joy, come and to us and I am sure Glenn will make you a happy bunny, any costs that we cannot recover from Autocruise you can issue a summons for in the Small Claims Court:thumb:

    Peter
     
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