End of tether!

Discussion in 'Motorhome Chat' started by Stickers, Jan 1, 2012.

  1. Stickers

    Stickers Read Only Funster

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    Hi All,

    First time posting on here for me, just wondering if anyones had a similar experience? We've had our motorhome from new in 06 from a dealer who shall remain nameless at this point!
    Every year we've took the van back for it's hab check and we've had to undergo water ingress repairs on an annual basis... no fail! The 5 year water ingress warranty expired in May 2011 - so we've took out an extended warranty to cover our backs and guess what... just found out that the garage in the back of the van is taking on water (all doors were definately locked) I've got up the worst of the water but having checked again 2 days later it's in there yet again! Tired of the ongoing problems and the van is beginning to look 'bodged' with slightly different colour sealants on a lot of the panels etc, I'm sure this will effect any future resale value on our part. Question is do we have any rights here for compensation or at least an exceptional part exchange deal with the original dealer on a van conversion (have no faith in coachbuilts now). I don't expect them to lose money but I'm seriously thinking of getting someone involved in a legal capacity as our investment in this motorhome is now devalued due to all the problems from new.
     
  2. pappajohn

    pappajohn Funster Life Member

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    Hi and welcome to FUN, Stickers.

    sorry to say it, but i doubt you have any comeback as you accepted the repairs year on year.

    if it is a recurring repair to the same area each year you may have a case but i doubt it otherwise.
     
  3. Stickers

    Stickers Read Only Funster

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    End of tether

    Ah, funny thing is they did repairs around the garage under warranty last year
    under the guise of water ingress - I never eyed any actual water then though... maddening!!! Cheers for reply.
     
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  4. Wildman

    Wildman Read Only Funster

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    Sorry to hear of your problems, what van is it? It occurs to me the van was not fit for purpose when bought and has not improved. Of course it is possible the "repairs" on a lot of occasions were nothing more than a way to charge you extra. If it was a new van when you bought it and not secondhand then I would definately go to the manufactures a decent firm would not want the adverse publicity these problem would bring. Time has no bearing on original quality and you accepted repairs in good faith. That does not include accepting you will get the same problems year after year.
    It sounds like a rogue friday afternoon van. Sling it back at them via a solicitor. You have been patient enough.
     
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  5. Stickers

    Stickers Read Only Funster

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    End of tether

    Well, nothing to lose by trying, everything to lose by accepting another repair, when next year they may not accept us taking out another extended warranty - as we're deemed a liability?! Hate to moan, but as everyone knows on here - motorhomes are not cheap and they take a whole lot of paying for.

    Cheers Wildman.
     
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  6. ShiftZZ

    ShiftZZ Funster Life Member

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    Stickers.

    Welcome..

    As a matter of interest how did you pay for the van?
    There is a good reason for asking,
    a) If its a finance deal then you may have some influence there,
    b) Credit Card / Debit card, same things, a possibility,Section 75(1) Consumer Credit Act 1974
    c) Cash, sorry no go

    When you buy goods you enter into a contract with the seller of those goods. Under the Sale of Goods Act 1979 goods must be:
    'as described',
    'of satisfactory quality', and
    'fit for purpose' – this means both their everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer).

    I would seek the advise of a local solicitor, you are more than likely looking at at least an asset in excess of at least £30k (assumption).


    ShiftZZ
     
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  7. darklord

    darklord Read Only Funster

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    You need to get together all of the documentation of its history, the repairs, ext warranty etc etc and go legal. Once you have let a lawyer give you advice, you can then go back to the dealer and will be in a strong negotiating position. The past and current history of the van makes it worthless, and its value has dropped far below normal depreciation, your lawyer should be able to lay that on the dealers door, who will in turn pass it to the manufacturer, but i doubt that is your job, good luck, keep us informed.
     
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  8. Encantador

    Encantador Funster

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    Sorry I can`t help with your problem as I am only now looking into buying my first MH. As we are in the same County, wouldn`t mind knowing which dealer you used if you think they are best avoided, by PM if you prefer.

    On the point about paying by CC, am I right in thinking you only have to pay a proportion by card to get that protection, meaning pay £500 deposit by card, balance by cash and you are equally covered???

    Thanks

    Steve
     
  9. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    It is certainly not normal to find water ingress problems EVERY single year, as they were under a chargeable warranty it sounds a bit like getting some money to me.

    As to returning it as being unfit, bit late for that now.

    Peter
     
  10. ShiftZZ

    ShiftZZ Funster Life Member

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    £100 is the minimum..


    ShiftZZ
     
  11. Stickers

    Stickers Read Only Funster

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    Hi Steve,

    I'd rather not go in to who supplied the van at this point. For a pointer, if you're after a coachbuilt, try to avoid buying a van with plywood or similar behind the panels (I believe a lot of the newer vans have styrofoam or similar inside the panels) basicallly, wood holds water if it breaks through seals, swells the panels and is difficult to dry out - or go for a van conversion.
    It may be we're just very unfortunate?? - happy hunting!!
    By the way don't let this put you off, we've had great times and adventures in the van and love it... just a worry when you've invested so much in it.
     
  12. f6c

    f6c Funster

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    welcome

    Welcome aboard:Wink:
     
  13. Gran & Rog

    Gran & Rog Funster

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    Welcome to Fun, sorry to hear about your problem hope you soon get it sorted
     
  14. nucs200

    nucs200 Read Only Funster

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    hi dont where abouts in staffs you are but theres a good bloke who repairs caravans and motorhomes in tipton, west midlands,
    look up Premier Towing for his website it might be somewhere for you to go for a second opinion
     
  15. jonandshell

    jonandshell Funster

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    Sorry to hear about your problems.

    I think this post is a valuable lesson to all.

    If you buy a Motorhome, new or used, don't expect this industry to give a service to match their promises.
    Our experience with manufacturers and dealers has taught us that, just like a home of bricks and mortar, once you have given them your cash, you are on your own!
    The motorhome industry benefits from new 'lambs to the slaughter' on a daily basis as new customers dip into their newly-available retirement funds. As a result, the manufacturers and dealers have no real need to attract repeat custom in order to make their money. It seems to me it makes more financial sense for the majority of dealers to attract new customers rather than keep their present ones happy.:Angry:

    I think, if one wishes to own a motorhome and not lose a bucket of cash, one should use lots of common sense, follow their instinct and examine those roof and door seals regularly!!:thumb:
     
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  16. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Shame you did not come to us as you would have found a totally different experience.

    Apart from the satisfaction of dealing honourably, it is far cheaper to keep a satisfied customer than look for another one.

    Peter
     
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  17. jhorsf

    jhorsf Read Only Funster

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    St Peter the saint of Funsters:thumb:
     
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  18. Minxy Girl

    Minxy Girl Funster Life Member

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    There's no point in going down the legal route until you have the facts and can see if it is worth the bother - I would think it probably isn't as it will cost you quite a bit of dosh and you are not likely to get what you want, if you get anything at all.

    So, before you do anything else I would suggest you take your van to another dealer and get it checked out thoroughly for damp (shouldn't cost more than £50 for a damp check). Then you will know for sure what the issues are and what it will take to get it put right, and any remedial work on the so-called repairs done previously, and can make an informed decision on what to do next.
     
  19. Terry

    Terry Funster

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    Hi it pays to check the seals on your van regularly :thumb:
    Hagnap(Paul) and myself are having a friendly bit of banter in another post about seals/glue at this moment :BigGrin:
    As to rejecting the van it is way too late for that.
    I only know one person who successfully rejected there van and got a new one, and that was more to shut them up/get rid of him :Eeek:
    We often hear of members going down the rejection route but I am afraid to say they never come back and let us know how they get/got on-perhaps manufactures stick confidential clauses on the deal ? or I miss the posts that say we did it ?
    There is a lady member on here who was a long way down the rejection road but again I cannot remember her name and never heard the outcome.:Doh:but I believe it costs a lot of money in legal fees which you would get back IF the action was ruled in your favour.I think most people take the easy route of a good deal off the dealer who then sells the rouge van on.:Wink:
    terry
     
  20. jonandshell

    jonandshell Funster

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    Hi Peter

    I was critical of 'the majority' and even that is an opinion rather than a proven fact.
    I do think the leisure industry in general has a long way to go before I would have a real confidence again. I really didn't wish every dealer to be painted with the same brush, just to warn people that there are quite a few who are happy to break their promises.

    You, on the other hand, seem to have a very different approach and it is very refreshing to see a dealer keeping an ear to the ground and having a real enthusiasm for quality aftersales service. You often take the time to give Funsters good solid advice despite not being financially rewarded for your efforts and give all of us the an insight into the Dealer's world, better preparing us for more sensible and productive negotiation when we are purchasing our new MHs.

    All Funsters should have someone like you in their locality Peter!:thumb:
     
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