Emergency

Discussion in 'Motorhome Chat' started by Jasz, Jul 30, 2016.

  1. Jasz

    Jasz Funster

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    I have a non starter system from Vanbitz which for some reason has left me stranded in a lay-by on a busy road. Unfortunately they are on holiday at the moment and I can't get an answer on their phone. The standard method doesn't seem to do anything. I appreciate that no tips want to be shown on this site but can anyone help me. I have the override code but can't see how to do it.
    I hope someone from Vanbitz may see this.
     
  2. big map

    big map Funster Life Member

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  3. Armytwowheels

    Armytwowheels Funster Life Member

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    I can photograph the page from our manual and send it to you if that is any help?
     
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  4. pappajohn

    pappajohn Funster Life Member

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    Pointless if Eddie is on holiday. :)
     
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  5. Robert Clark

    Robert Clark Funster Life Member

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    Is the led light flashing to show that the system is activated?

    Had you set the immobiliser ?
     
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  6. Armytwowheels

    Armytwowheels Funster Life Member

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    I have sent the instructions by pm, I hope they are of use.
    Sandra
     
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  7. Robert Clark

    Robert Clark Funster Life Member

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    It might also be worth sending the system a message to check its status
     
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  8. Minxy Girl

    Minxy Girl Funster Life Member

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  9. Minxy Girl

    Minxy Girl Funster Life Member

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    Don't get me wrong - although I haven't ever used Vanbitz myself their reputation is extremely good - but a company that is involved with security items/systems that you cannot contact in an emergency is IMV wrong, it's not as if it's just simple thing such as a toaster etc, but when an alarm system malfunctions it can be a major issue.
     
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  10. Minxy Girl

    Minxy Girl Funster Life Member

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    If you have breakdown recovery give them a ring.
     
  11. pappajohn

    pappajohn Funster Life Member

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    The point is emergency override procedures are provided.
    If the operator can't figure out how to use them I can't see how Eddie is at fault.

    Of course, it may be a total failure in which case, yes, there should be someone available to help.
     
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  12. eddievanbitz

    eddievanbitz Trader - Funster

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    I am on holiday, actually itonically have been broken down on a French motorway with a blown tyre

    However, Van Bitz is operating normally

    Why do you think the Non Starter is at fault? I assume that you haven't activated it in a lay by?

    If you do think it is faultly, you can by pass it. Do,you remember being shown where yours is?

    If you can't remember, we can't tell you, but as always the office is shut weekends

    If you PM me the symptoms I will eaneavour to help

    FOr the record, we never have offered 24/7 assistance, problems thankfully are rare, the main system does have an emergency override and the, Non Starter can be by pass by the owner
     
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  13. Armytwowheels

    Armytwowheels Funster Life Member

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    It would be good if @Jasz could come back on and let us know how is getting on? Hopefully he is sorted and is now driving so cannot comment.
     
  14. Jasz

    Jasz Funster

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    I have been trying to sort it out, fortunately I have now been able to speak to one of the mechanics. I just need a suitable tool to override it. Big mistake not leaving my tools in the van. Hopefully someone will be along before too long with some.
     
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  15. eddievanbitz

    eddievanbitz Trader - Funster

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    as I say PM me if you have any further issues, or speak to the office on Monday

    The Non Starter units are extremely reliable, any normal issues are, the wrong commands being sent (we are after all all human(y)) or the user having run out of system credit, (we are after all all human:)) or the user sending multiple commands and not waiting for a response if the network is busy

    The system will of course auto arm in the event of the battery bring disconnected, so if your phone isn't handy that can cause issues,mouth I doubt you disconnected the battery whilst sat in a lay by :LOL:
     
  16. Jasz

    Jasz Funster

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    There seems to be a problem with the texting side of it as I received 3 phone calls but no texts, which is why I stopped in the lay-by in the first place. I had not armed it at all.
    Looking on the bright side it did work when I stopped (n)
     
  17. Jasz

    Jasz Funster

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    Hi Eddie
    I have sent you a message before my last 2 posts.
     
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  18. Jasz

    Jasz Funster

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    Finally got there, should be off and running in a couple of minutes:)
     
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  19. Jasz

    Jasz Funster

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    Finally got there, should be off and running in a couple of minutes:)
     
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  20. Don Quixote

    Don Quixote Funster

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    That's MHF for you, all sorted no fuss and happy teddies all round. I like that.
     
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