email address has been deleted

Discussion in 'Motorhome Chat' started by glastry, Aug 19, 2016.

  1. glastry

    glastry Funster

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    on the 11/august/2016,my bt router stopped working for a few minutes,when it cam back on i could not access my email.
    8 days later i still cannot log in to bt mail,---and last night i had a phone call from bt ,to say that the problem is that they /or yahoo?, have deleted my email address.
    they say it can be fixed,but that they will be unable to phone me until 24/08/2016.
    just wondered if it has happened to anyone else?
     
  2. Badknee

    Badknee Funster

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    These days with so many scams are you sure it was bt that rang?
     
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  3. John Laidler

    John Laidler Funster

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    It sounds massively fishy. I fear you have been hacked. I suggest ringing BT and explain the problem, the folk who rang you may not have been BT, whatever they claimed.

    My BT account was hacked a few years ago. I've now changed to Gmail and had no problems.
     
  4. Diabalo

    Diabalo Funster

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    Dodgy wiv a big fat capital D
     
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  5. chaser

    chaser Funster

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    Did you ring them to tell them first, or did they ring out of the blue, if so definitely dodgy
     
  6. John Laidler

    John Laidler Funster

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    Forgot to add, finding the number to ring will be a struggle, but persevere. Don't try to contact BT by email as you won't know if your message is being redirected.
     
  7. rangitira

    rangitira Funster

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    We have just changed to Windows 10, as we are Windows Professional, we have been told we will lose the Email facility

    Working on that bit now!
     
  8. glastry

    glastry Funster

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    i have telephoned bt repeatedly but i am still unable to access my email.
    getting a bit desperate now as i have just realized how much "business" i do by email.
    What to do ?
     
  9. John Laidler

    John Laidler Funster

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    What do you mean by ringing BT repeatedly? What do they say? I hope you are not ringing any number given by the people who called you.
     
  10. John Laidler

    John Laidler Funster

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    That's bulwarks. I've got Windows 10 Pro which has my btintertent email on it. It is different as it will push you towards a different email application, but it works.
     
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  11. tofo

    tofo Funster

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    Try calling this fella head honcho at Bt never worry about ruffling feathers
    One of his minions will get back to you sharpish

    @glastry

    Group

    [​IMG]
    Mr Gavin Patterson Chief Executive

    Email gavin.e.patterson@bt.com

    Telephone 020 7356 4931 (Direct)
    Switchboard 020 7356 5000
    Fax 0207 356 6650
    Website http://www.bt.com
    Social Media [​IMG] [​IMG]

    Postal Address 81 Newgate Street, London, EC1A 7AJ[​IMG]
    Company Number 04190816[​IMG]
    Company Status Active (Established 30/03/2001)

    See also Customer Services for BT Group
    For Jobs: HR email address for BT Group
    Companies House data for UK companies from 04190810 to 04190819
     
    Last edited: Aug 19, 2016
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  12. Diabalo

    Diabalo Funster

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    Windows 10 has a built in e-mail client that you can configure.
     
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  13. DigglyDog

    DigglyDog Funster

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    A lot depends on what your mail address is - with BT it could be a raft of addresses from yahoo.com through to btinternet.com depending on whether you have a BT business account, an old legacy account or a home account, and they're all managed differently.
    I agree it sounds a bit dodgy - BT don't generally phone customers to advise they have a problem...
     
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  14. DigglyDog

    DigglyDog Funster

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  15. chaser

    chaser Funster

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    I have had no problem with email or anything, but I had an Asian bloke ring me a couple of days ago said he was from bt and said I had a problem and go to my computer, well he was obviously from a call centre as I could hear other people talking so just put the phone down , wish I'd have gone a bit fir ther now, as I could of maybe help you.
     
  16. DigglyDog

    DigglyDog Funster

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    You escaped pretty light there - that is definitely a scam and could have cost you dear - please ignore any calls like this no matter who they say they are...
    :whew:
     
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  17. John Laidler

    John Laidler Funster

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    When my BT email was hacked they set up a divert to send all incoming emails off somewhere else - to an email address which was the same as mine but with just one letter changed. They also sent out an email purporting to be from me saying I was stuck somewhere and needed money. Anyone responding would get a reply from an almost identical email address to mine. It was a clever trick. BT were very good identifying and sorting the problem, which makes a change! :)
     
  18. peterc10

    peterc10 Funster

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    DEFINITELY a scam. Did you give him enough information to access your computer? If so they have probably installed a virus on it which blocks or diverts everything and then they demand a lot of money to put it right.

    Contact the real BT yourself ASAP via another line and explain everything to them. Use another line or your mobile because they may have put a divert on the phone line itself.
     
  19. chaser

    chaser Funster

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    As I said , I never went near a computer as I don't even have one, only got an iPad and I put the phone down on him.
     
  20. glastry

    glastry Funster

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    Thanks to all the above for your suggestions!
    Still no email access,but have established that it is a bt problem,and have been told that it will be sorted by 24-august-2016 .
     
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