Elecsol Batteries Fobbed off you will be!!

Discussion in 'Motorhome Chat' started by mfh27748, Sep 28, 2009.

  1. mfh27748

    mfh27748 Read Only Funster

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    Has anyone had dealings with the above company,when we had our habitation service
    East coast leisure told us that both leisure batteries were Kaput,as our M/H is only 1 yr
    we contacted Auto Trail who pointed us in the direction of Elecsol,i rang them on their 0800 number and spoke to some rather abrupt person who said get them tested and write
    in, i did this no reply,i followed this up with an email still no reply,i then used the facility on their website,i then got a reply asking me to call today to arrange delivery,so i call today
    the abrupt man answers says he will ring you back without taking your number Fobbed off or what!!!
    :Sad:
     
  2. hilldweller

    hilldweller Funster Life Member

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    I think that legally you don't have any rights to have a go at Elecsol, you can only get stroppy which the firm you paid your money to, so get back to them.
     
  3. MotorhomeWales

    MotorhomeWales Read Only Funster

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    We have had similar issues with this company as well.
     
  4. mfh27748

    mfh27748 Read Only Funster

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    Thanks for the interest shown what was the outcome.
     
  5. scotjimland

    scotjimland Funster Life Member

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    Unfortunately you are not alone.. Elecsol's poor performance and poor customer support have been the subject on several forums..

    Google 'Elecsol complaints

    here is one from Caravan Talk

    Elecsol Battery 5 Year Guarantee - Caravan Talk

    they don't like bad press, so airing your grievance here might get them to respond

    good luck

    jim
     
  6. bigfoot

    bigfoot Funster

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    Bl***y hell I've got 2 in my 2008 Autotrail. Its going in for its first habitation check so do they do the batteries without asking?
    Btw Elecsol are now on the Clayhill estate in Neston about 5 miles from me.
    I originally ordered my second battery from a caravan dealer it wasn't delivered,the dealer rang Elecsol who said if I went to Neston and collected it they would reimburse my travelling. I collect battery and a £10 cheque written there and then!!
     
  7. Patrick

    Patrick Read Only Funster

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    I had two X 220 amp Elecsol batteries fitted to my van last November. I have not been happy with their performance at all, not for the size of them.

    On my Portugal trip last year i had an issue over power. When i got back and phoned Elecsol I got the same bog standard answer " remove them from the van and charge them for three days" with that the phone went dead! I never got the chance to say ( the green glowing light was not lit anymore). I had just driven 1500 miles why would they need charging? I had a Sterling 4 stage charger fitted to the van. As i had a large solar system and didn't tend to stay in one place for more than two nights i had been ok for power (so far). When the van is parked up at the end of a journey my batteries say they are full 13.6 amps. I feel when i look at my gauges at the end of a night they have droped to 12.5 volt. Due to having all LED lights, 12 volt TV/DVD and a laptop running for about two hours they seem to loose a lot of power.

    I have been parked up with other motorhome people who have less ampage batteries and use more power than me but they say they can survive for 3-4 days with no problem.

    I would not feel confident in buying Elecsol batteries again.
     
  8. Toffs-G

    Toffs-G Read Only Funster

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    Contact the trading standards office in the area of the company.

    Very often they will firstly give you a quote from the sale of goods act or relevant legisltation covering money back gurantees/warranties etc. for you to quote in a letter to the vendor, if this doesn't work then they contact the company on your behalf.

    It may well get them doing something but worth a try and it will highlight them to trading standards. I know when i did something similar with a 'suspect' Toyota garage they nearly fell over themselves to rectify the issue as soon as i quoted the paragraph from trading standards
     
  9. bigfoot

    bigfoot Funster

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    Are these batteries made in the uk?
     
  10. Losos

    Losos Read Only Funster

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    When I spoke to a largish converter in Milton Keynes he told they used to use Elecsol batteries. He said they were always giving problems, he claimed that the after sales service was OK and they always shipped out a replacement but it was happening far too often and they were forced to change suppliers.

    I may be old fashioned but to me it doesn't matter how often and how quick the replacement is supplied, the fact is if they keep breaking down after a short period os use then they are no good to anyone.
     
  11. Patrick

    Patrick Read Only Funster

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    i dont know if these are actually manufactured in the UK, but the company that sells them is based in Deeside.
     
  12. scotjimland

    scotjimland Funster Life Member

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  13. stagman

    stagman Deleted User

    I doubt it . Not much made in the UK anymore. All farmed out to China.
     
  14. Mick H

    Mick H Read Only Funster

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    There is NO excuse for the way that this "abrupt" person dealt with your problem, and I sympathise with your problem, however Hilldweller (Brian) is right, in that your supplier is legally responsible for possible faulty goods and should be contacted.

    I fitted two Elecsol 110ah batteries to our previous motorhome. They were still performing perfectly after 5yrs, when we traded it in. I have since fitted another matching pair to our current M/H. These too are still performing as good as the day they were fitted, after approx 3yrs.

    Without being critical in any way, I am wondering if you have been maintaining your leisure batteries correctly, because they are an item that can often be neglected, without realising it. Another possible issue could be a fault with your M/H's charging system and that is why it would be best to get your supplier involved A.S.A.P.

    Mick H.
     
  15. stagman

    stagman Deleted User

    I would have thought your first port of call would be the dealer that sold you the van .They are the ones that should be contacting Elecsol not you.
     
  16. Tony Lee

    Tony Lee Read Only Funster

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    13.6V is a normal float voltage and might be expected at the end of a journey with the engine still running.

    12.5V is when there is no charger connected and if it is still reading that at the end of the evening (with lights still on), it indicates your battery is still close to fully charged
     
  17. smifee

    smifee Read Only Funster

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    I have 4 x 125Ah Elecsol batteries fitted 4 years 6 months ago. In that time I have topped them up with 7 litres of top up water. They are still going strong. Hope I'm not tempting fate:Doh:

    They are checked every 6 months and always need topping up.

    This is the regime I was advised to adopt by Vanbitz who supplied & fitted them. They suggested Elecsol because they had only had to replacw 1 and it was replaced with no quibble.

    Did any of you with duff Elecsols get the same maintenance advice from your suppliers?
     
  18. RichardnGill

    RichardnGill Read Only Funster

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    It says on there website maintenence free.

    Rich...
     
  19. Mick H

    Mick H Read Only Funster

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    "Maintenance free" can be a misleading term regarding batteries, in that it generally refers to checking the electrolyte NOT the charging regime. Any battery that is not charged on a regular basis, will become sulphated and as a result, no longer able to hold a charge. Elecsol do claim that theirs will tend to perform better than many others, in this respect, but if not charged correctly on a regular basis, then they will fail, as any battery will.

    Mick H
     
  20. RichardnGill

    RichardnGill Read Only Funster

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    Intresting that Mick.

    Does that mean if you have a solar pannel on the roof it will keep you batterys in better condition as they get a charge everyday even when the van is in storage?


    Rich...
     
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