Easylifter .. service far exceeds expectations

Discussion in 'Motorhome Chat' started by CherryPirate, Aug 20, 2014.

  1. CherryPirate

    CherryPirate Funster

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    During a recent trip to Italy we encountered a problem with our Hydra Trail where the wheel came off. This was due totally to me being distracted when we put the scooter back on the trailer. We were fortunate the scooter still stayed strapped to the trailer however we did damage the mudguard and eventually after a few days we lost it all together whilst travelling along.


    On returning to the UK I contacted Anthony at EasyLifter and enquired about a replacement. He suggested that I return the trailer to have him check it out which I have just done.


    Anthony upgraded my 2011 trailer to the latest specification with all new parts and greased the original parts that were still being used. This was all done at a fraction of the cost and was totally unexpected.


    I know that there are members that have raised issues with the Hydra Trail but in the 3 years we have owned it we have not encountered any issues (other than our own making) and have found the trailer is envied wherever we have travelled either here in the UK or Europe.


    Great product with fantastic support


    Colin
     
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  2. wiljoy

    wiljoy Funster

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    I totally agree with you Colin. I am an Easylifter novice and have only owned mine for a year. It has been a very positive purchase and any questions/problems have been dealt with by Anthony very swiftly.
    I have just covered over a 1000 miles and it has performed very well. We are off to France/Spain this Sunday so another 3/4000 miles will test it.
     
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  3. MikeD

    MikeD Funster

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    I am another easylifter novice and so far it has worked a treat.

    Pleased to read about the great service (y)
     
  4. Rob e Lee

    Rob e Lee Funster

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    Hi, we are going up this Saturday to pick our Hydra Trail up. Anthony is a lovely fellow to deal with and it's nice to see the positive comments posted.

    Rob
     
  5. Rob e Lee

    Rob e Lee Funster

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    When booking the Ferry/Tunnel did you/would you add it as a trailer? I've seen postings where it's mentioned that because it doesn't articulate it's not classed as a trailer.

    Rob
     
  6. WOOOODENTOP

    WOOOODENTOP Funster

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    My hydra trail has worked faultlessly all year so am well pleased.
    We have ferried it and just add its length...dont list it as a trailer
     
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  7. TheBig1

    TheBig1 Funster Life Member

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    i wouldnt buy or tow anything that parts fall off going down the road. its not the first time i have heard about this happening and would guess thats why the design has changed and you got the upgrades

    balance the good service received against the danger of the wheel falling off. could of been much worse as it could of caused a fatal accident behind you
     
  8. Rob e Lee

    Rob e Lee Funster

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    The post did quite clearly state it was his own fault.

    Rob
     
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  9. TheBig1

    TheBig1 Funster Life Member

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    as mentioned, not the first time one has fallen apart so although the OP suggested its his fault, I cant see why he should accept fault. If i buy a trailer, i wouldnt expect the wheels to fall off because I didnt load it exactly just so
     
  10. Rob e Lee

    Rob e Lee Funster

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    I was given a demonstration of assembling trailer, if I didn't assemble it correctly I would think it would be my fault. I assume you are up to speed on this particular trailer you appear to be quite knowledgeable.
     
  11. Forestboy

    Forestboy Funster Life Member

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    Well I've done at least 20'000 miles with motorcycles on Easylifters and never had a problem and he's a lovely helpful guy who works really hard and always has time for customers.

    Actually that's not true I did smash one into a ramp on a ferry with a 7.5 tonne RV, an hour with a heavy hammer and it carried on around Morocco Spain & France faultlessly.
    Easy for people who've never owned them or used one to critisize I personally would always rather listen to someone who's actually used one in anger.
    Easylifter may not be the perfect solution, as that's a big garage which I've now got, but a helluva lot better than a trailer IMO.
     
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  12. CherryPirate

    CherryPirate Funster

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    I have in the past towed a small conventional trailer with a scooter in it. Horrible to back up and once whilst towing it the wheel did indeed come off. Not anyones fault ... just the wheel nuts had worked loose. Can happen to any vehicle or trailer IMO
     
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  13. Rob e Lee

    Rob e Lee Funster

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    Just thought I'd post about our Hydra Trail Trailer experiences from our recent month long tour of France.
    Every time we entered a camp site or aire we always attracted attention and people would often want to watch as we off loaded scooter. A few people got us to give them Hydra Trail website address and were asking us if they would ship to France/Germany . It got to the point that I wished I was on commission! I would gladly tootle around France showing off said trailer :).
    Because the wheels swivel when reversing it made for an incredibly easy tour. Once we accidentally got onto a paid motorway slip road - which we didn't want! I managed to very, very slowly reverse up hard shoulder back to roundabout and we were on our way. I don't think with a conventional trailer I would have attempted it. On one camp site trying to find a decent pitch, our way was obstructed by overhanging branches and once again reversing didn't have to be thought about.
    The final and very nice extra is not being charged extra for trailer. I just added extra length to motorhome and was slightly nervous as we checked in at Dover, My FerryLink.Com and P&O coming back. Each time nothing was mentioned and we embarked with a satisfied smile on our faces :)

    Rob
     
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  14. Solly

    Solly Funster

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    I know that Easylifter do a small conversion to take a Piaggio MP 3. Can anybody tell me if they are currently using one. Im'using a big bike trailer that's ok but a pain in the bum sometimes when trying to get on camp sites.
     
  15. MikeD

    MikeD Funster

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    I would email/phone the makers. Everybody appears to give them a great rating for customer service (even if they don't like the product)

    I am sure they would give you a honest response (y)
     
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