Dvla What A Service !!!

Discussion in 'Motorhome Chat' started by Lenny HB, Jun 19, 2015.

  1. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,244
    Likes Received:
    5,038
    Location:
    West Sussex
    Just received my new V5 today after a weight upgrade only taken them 7 weeks 3 days.
    Now how long will the Excise duty refund take?

    Risked my trip to France (got home yesterday) with a colour copy of my old V5.
     
    • Like Like x 1
  2. Flamenca

    Flamenca Funster Life Member

    Joined:
    Jun 21, 2013
    Messages:
    756
    Likes Received:
    452
    Location:
    Cornwall/France/Spain
    I have postponed uprating my 'plate' because of the likely delays by DVLA and I have a ferry booked for next month and like to carry the original V5.
     
  3. Judge Mental

    Judge Mental Funster Deceased RIP

    Joined:
    Sep 2, 2009
    Messages:
    6,782
    Likes Received:
    6,034
    Location:
    Sarth London
    Think your lucky to get it back at all Lenny from that bunch of clowns!:)
     
    • Like Like x 5
  4. Bill_OR

    Bill_OR Funster

    Joined:
    Dec 11, 2011
    Messages:
    453
    Likes Received:
    570
    Location:
    Nr Hastings, East Sussex
    ... took them 2 attempts to get my weight upgrade right - that's 2 x 6 weeks!
     
  5. NickNic

    NickNic Funster Life Member

    Joined:
    Jan 14, 2014
    Messages:
    5,435
    Likes Received:
    11,116
    Location:
    Kettering
    10 days when I did mine (y)
     
  6. peter marshall

    peter marshall

    Joined:
    Mar 5, 2009
    Messages:
    2,702
    Likes Received:
    1,701
    Location:
    Cleveleys,Lancashire
    We will certainly miss the local offices where you could walk in and get the job done while sat at the counter, when I have upgraded the MH or changed the Reg number it was so easy, my age 70 licence is due soon so will have to wait and see the service from posting to Swansea. Pete
     
  7. DavidG58

    DavidG58 Funster

    Joined:
    Feb 24, 2013
    Messages:
    6,280
    Likes Received:
    12,109
    Location:
    Bolsover, Derbyshire
    I rang the DVLA on Monday to ask where my V5 had got to, sent in for a weight change mid May, so only 5 weeks for me, they said records had been updated, but he could tell the new V5 hadn't been sent yet, but couldn't see why not

    Got through really quickly on the phone though, very helpful and promised me he would push it along
     
  8. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,244
    Likes Received:
    5,038
    Location:
    West Sussex
    I sent mine in 5 weeks before we had a planned trip, one would have thought that would have been enough time, after 3 weeks received insurance certificate back & a receipt expected V5 to follow, no such luck.
     
  9. Phill D

    Phill D

    Joined:
    Dec 6, 2011
    Messages:
    4,414
    Likes Received:
    4,632
    Location:
    South Wales
    took them 3 goes with mine, and on 2 of those occasions they asked for docs i had already sent!! once i had the V5 back it took till the end of the month to get the refund.

    been said before .... DVLA... Not fit for purpose!
     
    • Like Like x 2
  10. Cavs

    Cavs Funster

    Joined:
    Apr 10, 2010
    Messages:
    245
    Likes Received:
    239
    Location:
    Bedfordshire
    8 1/2 weeks since I acquired our new (used) van and the dealer sent off the V5 for change of ownership and change of taxation weight having had SV Tech uprate it. No sign of the new V5 yet, and the on-line check still shows the old weight.

    Tried ringing DVLA several times, each time receiving a recorded message to the effect of 'we're busy, go away' and the line was cleared!

    So I tried the email route; reply, 'we're dealing with this, go away and don't ask again for another four weeks'! I replied about two weeks later saying I was going abroad, and what's happening? Same reply, answering only one of the three questions I asked.

    Customer service at its finest? I think not.
     
    • Like Like x 1
  11. pappajohn

    pappajohn Funster Life Member

    Joined:
    Aug 26, 2007
    Messages:
    29,461
    Likes Received:
    16,890
    Location:
    YO11 2BD
    Same day when i uprated mine......but they had local offices then, made all the difference.
     
  12. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,244
    Likes Received:
    5,038
    Location:
    West Sussex
    My mate just got his V5 back in under 3 weeks, but you have probably guessed the monkeys got it wrong, rev weight 3850, mass 3500.
     
  13. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,244
    Likes Received:
    5,038
    Location:
    West Sussex
    Having sent my V5 back 6 weeks ago as the got the mass weight wrong, I have now been without a v5 for 3 months.

    Now IN SHOCK:-
    There now is an easy to find phone number on the DVLA site, they actually answer, access their computers & give you an answer. they found my info said it would be processed and in the post today.
    I think I'm going to have to sit down with a large G&T.(y)

    Well if this is the sign of things to come once they get over their backlog we may get a reasonable service, maybe by about 2020.:)
     
  14. Flamenca

    Flamenca Funster Life Member

    Joined:
    Jun 21, 2013
    Messages:
    756
    Likes Received:
    452
    Location:
    Cornwall/France/Spain
    Any chance you could share the number or the web page link? It must be me but I have not been able to find their number :(
     
  15. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,244
    Likes Received:
    5,038
    Location:
    West Sussex
    0300 790 6802

    DVLA link

    Search "DVLA" in Google there is a result "Contact DVLA" takes you straight to the page.
     
    Last edited: Aug 10, 2015
  16. Flamenca

    Flamenca Funster Life Member

    Joined:
    Jun 21, 2013
    Messages:
    756
    Likes Received:
    452
    Location:
    Cornwall/France/Spain
    Thanks (y) I am still waiting for my updated V5 but too soon to chase them.
     
  17. peter marshall

    peter marshall

    Joined:
    Mar 5, 2009
    Messages:
    2,702
    Likes Received:
    1,701
    Location:
    Cleveleys,Lancashire
    Up date on the Licence posted 23/06/15, I rang them today 10/08/15 still no Licence in the post, I was told yes they have my application and it's been passed to the Medical revue team on the 07/08/15 and they are still working on early July Applications, so mine will be in 5 weeks with a bit of luck.
     
  18. iandsm

    iandsm Funster

    Joined:
    Jan 3, 2008
    Messages:
    1,542
    Likes Received:
    2,703
    Location:
    Suffolk
    Got a new V5 for my new vehicle within 7 days and the refund of tax for the old one two days later.
     
  19. Flamenca

    Flamenca Funster Life Member

    Joined:
    Jun 21, 2013
    Messages:
    756
    Likes Received:
    452
    Location:
    Cornwall/France/Spain
    Wow, that was quick. What time of year was that. I assume a good proportion of DVLA staff are on holiday now :D
     
  20. iandsm

    iandsm Funster

    Joined:
    Jan 3, 2008
    Messages:
    1,542
    Likes Received:
    2,703
    Location:
    Suffolk
    It was two weeks ago
     
    • Like Like x 1
Loading...

Share This Page