DVLA arghhhhhhhhh (1 Viewer)

[Attila the Hen]

Not sure this is the right section but I need to let off steam.
At the end of March I bought a secondhand Motorhome from a reputable dealer but the DVLA are making it impossible to drive.
The Motorhome has the tax class "disabled" from the previous owner and can I change it to PLG and tax the vehicle - no. Despite trying 14 times at 4 different Post Offices and 6 conversations with the DVLA I am still no nearer getting the vehicle taxed. DVLA say there is no reason why the Post Office cannot change the taxation class and it must be the counter clerks not doing it correctly. I cannot believe that 5 different counter clerks at 4 Offices can all be wrong. DVLA will not listen, you can follow all their "advice", get nowhere, go back to DVLA to be told "there is no reason why the PO should not be able to change the tax class" Requests to speak to someone on the next rung up the ladder are met with a not very polite refusal.
Any advice out there before I decide to take the Motorhome out untaxed and risk getting caught on one of these number plate recognition cameras.

 

[dryad]

what a nightmare, but can you not tax it through the dvla themselves rather than go to a post office, please don't get caught without tax, there are cameras everywhere..

 

[dryad]

and another thought, if you bought from a reputable dealer, could you ask them to get the taxation class of the motorhome changed for you?

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[Attila the Hen]

DVLA help said they could not tax the vehicle "we are not allowed to take money, it has to be done through the post office"

But hey, the DVLA complaints system works!!!
Made a complaint yesterday and had a call this morning from a real human being saying they appreciate I had been trying to get the vehicle taxed without success and they would bypass the system for me and tax the vehicle manually. Just need to send in the V5 and a V10 and a cheque and they will tax the vehicle for me and change the tax class for future use.
People 1 Computer Systems 0

 

[Deleted member 29692]

DVLA help said they could not tax the vehicle "we are not allowed to take money, it has to be done through the post office"

I haven't used the post office to tax a vehicle for years. Every single vehicle I've taxed probably for the past 10 years has been done online at the DVLA website and they've been quite happy to take money there.

 

[rb62]

Glad your sorted although I find it hard to believe a 'reputable'dealer
let you collect the van without it correctly taxed!

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[Lenny HB]

DVLA help said they could not tax the vehicle "we are not allowed to take money, it has to be done through the post office"

But hey, the DVLA complaints system works!!!
Made a complaint yesterday and had a call this morning from a real human being saying they appreciate I had been trying to get the vehicle taxed without success and they would bypass the system for me and tax the vehicle manually. Just need to send in the V5 and a V10 and a cheque and they will tax the vehicle for me and change the tax class for future use.
People 1 Computer Systems 0

If you are lucky you might get it taxed in the next 5-6 weeks.

 

[Deleted member 29692]

Glad your sorted although I find it hard to believe a 'reputable'dealer
let you collect the van without it correctly taxed!

Good point. If they let you drive it off their forecourt without it being taxed that would suggest to me that the dealer isn't reputable at all.

 

[gus-lopez]

Good point. If they let you drive it off their forecourt without it being taxed that would suggest to me that the dealer isn't reputable at all.

They probably spent months trying.

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[mpdcymru]

It has always been possible to re-licence a vehicle using the appropriate forms, V5(registration document) and, in this case because of a tax class change, V10. The V10 is available on line and may be at a Post Office (I don't know?). There was a time, of course, where all of this could have been done a DVLA local office (with a real person to help) but the Government chose to close all these down in favour of an on-line supposedly improved service. (For improved, read cheaper to operate rather than "enhanced customer service" of course!).

Such is progress!

 

[magicsurfbus]

Is it that small post offices can't do the job but bigger branches (say in cities) can? Don't know for sure but it's just a thought. A bit like Passport Check & Send - only possible in larger branches.

 

[Langtoftlad]

No complaints about DVLA here.
Just bought a new car from a dealer, V5 arrived within a couple of days of registration.
I then swapped over my plate from old car to new car, doing the transfer online. Two days later the new V5s dropped on the doormat.
I guess they're pretty good at doing what they're set up for - perhaps a little less efficient when it comes to correcting mistakes or doing anything less 'normal'.
(...are Funsters normal ?)

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[big map]

No complaints re DVLA here either got my stolen car back late Saturday night, ordered a new personalised plate Sunday evening, paperwork arrived at home yesterday and sent off today, hopefully I should be able to buy new plates before the end of the week.

 

[wanderer]

Some post offices offering DVLA cant change from disabled nil tax to paying tax . The system is blocked for certain tax classes and the training given on vehicle tax is nil . There is no problem on normal run of the mill transactions but anything unusual causes difficulties

 

[denisejoe]

We had that problem with a motorhome we bought. In the end the salesman drove us up to the nearest DVLA place, dumped us in the pub and then went in to get it sorted out. Never used to be able to do it through the post office.

Things have probably changed now as I don't think they've got the regional offices now.

Joe

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[pappajohn]

People 1 Computer Systems 0

Dont bank on it....it hasnt happened yet and a quid to a pinch of salt your forms get returned unprocessed.