Ducato Dashboard Display early signs of Failure? (1 Viewer)

[Kevan]

when do these warranties start ? do they start from the day you pick up your MH? or from the day that it rolled off the Fiat production line?

Hi what breed motor home are you getting

 

[laird of Dunstan]

Hi what breed motor home are you getting

We are getting a Rapido 9000dfh on the alco chassis with a fiat engine

 

[Bill_OR]

Has anyone had their dashboard binnacle replaced by Fiat after the 3 year warranty has expired? Otherwise I'm facing a cost of £857!

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[robnchris]

We a door open light glowing, what happens if you just decide to leave it?

 

[Bill_OR]

@robnchris - that's my dilemma! My plan is to talk to Fiat tomorrow and see if I can persuade them to, say, provide the parts for free. If that doesn't work then I'm tempted to leave it as £857 to fix a slightly glowing warning light seems a bit excessive!

 

[Broadsman]

Ours is an early 2015 X290 and it's going into Fiat dealer on the 12th for a diagnostic check prior to, hopefully, an instrument cluster change.

Just had the diagnostic check completed and we need a new instrument cluster!

Whilst there the dealer advised of us of a new recall campaign for X290's with chassis numbers between 2729501 and 2904391 regarding a dodgy ignition switch

I have posted details of this in another thread
http://www.motorhomefun.co.uk/forum/threads/re-call-on-2015-fiat-ducato.122588/#post-1702243

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[Shiney]

The replacement of the dash is totally separate from warranty on the van. We just had ours done by my friends garage who are are a Fiat main dealer. It is subject to recall and no life has currently been placed on it. So if it needs doing there should be no cost. If a dealer is telling you otherwise you need to contact Fiat direct and organise it.

 

[Bill_OR]

Hi @Shiney and welcome! Which dashboard problem are you referring to? The inability to read the 2015 dashboard (which I think is the subject of a recall and would not be subject to the 3 year warranty time limit) or the dimly lit warning lights on earlier models such as my 2012 model - which, I am assuming is subject to the 3 year time limit?
Thanks,
Bill

 

[Shiney]

Hi @Shiney and welcome! Which dashboard problem are you referring to? The inability to read the 2015 dashboard (which I think is the subject of a recall and would not be subject to the 3 year warranty time limit) or the dimly lit warning lights on earlier models such as my 2012 model - which, I am assuming is subject to the 3 year time limit?
Thanks,
Bill

Hi, thanks for the welcome, another deserter from motohome facts!

I am referring to the dimly lit dashboard warning lights as mine has just been done as part of the recall. Another point worth noting is that the base vehicle warranty from Fiat is 2yrs Europe wide. Any additional 3rd year warranties that are added to vans in the UK is through a 3rd party insurer even though "badged" as Fiat.

When mine went wrong my van was over two years old and my friends service department tole me it was not under warranty. They then checked and found it was subject to a recall and therefore would be done anyway.

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[Bill_OR]

@Shiney - my MH is now 3 years 8 months old (April 2012). There is no recall showing against my chassis number and I'm out of warranty hence I'm on my own as far as this problem is concerned :-(

P.S. what took you so long to abandon the dark side?!!

 

[Shiney]

I stopped posting on the other side awhile ago. Fed up of the old fogies clique that seem to run it.....

Back to your dash, contact Fiat direct and ask them to sort it. I don't believe the recall is logged against specific chassis numbers as that's what set me on the journey to get it resolved!!

 

[Lenny HB]

Finally got around to booking my van in to get it sorted. Pleased to find we now have a Fiat commercial dealer less than 3 miles away in Shoreham-by-Sea.

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[Bill_OR]

Just to provide an update on my dashboard binnacle problem. I am pleased to report that Fiat have agreed to replace the binnacle at no cost to me despite the vehicle being out of warranty. The work hasn't been done yet but I received calls from both Fiat and my local dealer yesterday confirming that the part was being ordered and that the job will be booked in as soon as it arrives. Good result!

 

[Lenny HB]

Took mine in on Wednesday as it is a personal important they have to register the warranty with Fiat Italy then they will order a new binnacle.

 

[Broadsman]

New instrument cluster fitted today and, hey presto, no more faintly glowing warning lights. New ignition switch connector fitted at the same time to satisfy that recall. Just the issue of speedo visibility to be resolved now!

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[Blue J]

I know this is an old post but any one prepared to offer any evidence ie letters etc from fiat or dates times names as I’m now at stale mate with Fiat refusing to fix my dash for free even though they have done so various times out of warranty and denying an knowledge of recal etc.
Any help would be greatly appreciated.

 

[SandraL]

If fiat wont play ball you could use cartronix

https://cartronix.co.uk/product-category/car-make/fiat/

 

[Blue J]

I know about Cartronix it’s not about that why should you have to pay when others have had it replaced free. Why is one more deserving than the other.

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[Solwaybuggier]

We had this issue with our latest van - it was out of Fiat warranty at 2 1/2 years old. One local Fiat dealer was well aware of the issue and said they had recently had a customer a month out of warranty with the same problem. Based on previous experience they expected Fiat to agree to replacement but the answer came back that they would meet half the cost as a “goodwill“ gesture. It seems Fiat, for whatever reason, are tightening up on this. So you may have to be willing to go through the legal route?

We decided we wanted it fixed soon and that if the choice was between paying half the cost of a Fiat replacement at £900-odd, and getting it fixed by Cartronix at £150, there was no real choice.

 

[Fletton]

Fiat replacement at £900-odd, and getting it fixed by Cartronix at £150

I wonder if this is why Fiat are now refusing .... and washing their hands of the issue... i.e a readily available fix from a third party.. at no cost to Fiat..

 

[Deneb]

Personally, with the inconvenience of taking the van in to a Fiat Pro dealer to get a replacement, knowing that it too will probably exhibit the same symptoms at some time in the future, at which point you will than have to pay to get it fixed, I would just send it off to Cartronix knowing that it will come back repaired with better quality components and almost certainly fixed once and for all.

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