Ducato dash Cluster repair

Discussion in 'Tech/Mech General' started by Phill D, May 12, 2016.

  1. Phill D

    Phill D

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    Had the dreaded cluster lights come on dim and then bright when there were no issues. having read lots about Ducato dash warning light issues i was keeping my head down as the van is now 4 1/2 years old and well out of warranty.:(

    anyway last trip out switched on cruise control and as i looked at the dash i had additional lights on ( cruise, Imobaliser, air bag, ) OH DASH!:mad: i thought or something to that effect:rolleyes:. switched off cruise control all normal.

    check fault codes with my OBD2 dongle there were none! so the dreaded warning light failure....(n)

    Dreading a bill of £850 plus i started my search. found a couple of companies who specialise in dash cluster repairs.
    the one I choose was Cartronics of Waterlooville. spoke to them on the phone and out came
    4 simple screws, 2 clips and a plug to remove the dash and the cluster and off in the post. 48 hours later cluster returned fully repaired and all functioning.(y)
    lifetime warranty on the work.(y)

    the only downside was £150 plus postage. but better than the cost of a new cluster.:)

    but well pleased with the work and professionalism of this company. (y)
     
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  2. Jamwitt

    Jamwitt Funster Life Member

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    Just had recall letter today
     
  3. Phill D

    Phill D

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    lucky; ours is 4 years young and i was hoping we had missed the problem part......
     
  4. mpdcymru

    mpdcymru Funster

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    Had mine done last week by Days Peugeot of Haverfordwest - very helpful and very good service. Luckily still in warranty so at no cost to me although I am told the actual part would be around £750 if I had to pay for it!
     
  5. Techno

    Techno Funster Life Member

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  6. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    My understanding is Fiat/Peugeot/Citroen are honouring the warranty on this fault even on vehicles where warranty has expired. If you experience this fault I suggest you try your nearest Fiat/Peugeot/Citroen dealer first.

    D.
     
  7. Bill_OR

    Bill_OR Funster

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    Fiat replaced the cluster on my 4 year old motorhome with no hassle
     
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  8. Jaws

    Jaws Funster Life Member

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  9. Techno

    Techno Funster Life Member

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    You'd have to asks the seller
     
  10. stonflo

    stonflo Funster

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    Similar problem on our Boxer replaced by Elddis half cost
     
  11. laird of Dunstan

    laird of Dunstan Funster Life Member

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    Is this still a problem even with new vehicles?
     
  12. Jaws

    Jaws Funster Life Member

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    Wellll.. it looks like those dashes WILL be the same and still have the problem.. How do I know this ?
    Cos the ones being fitted as replacement by Fiat and Pug are still failing too !!
     
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  13. ShiftZZ

    ShiftZZ Funster Life Member

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    Had a problem with mine 03 reg, after having messed about with an amateur fixer I went to a proper mechanic and got it sorted, the data was being compromised between the ECU and the dash,long story, tried to have the dash repaired but it would appear that Fiat outsourced the spec to 3rd parties to build and they are different..

    My problem was temp gauge..Now working well...
     
  14. Poohbear

    Poohbear Funster

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    You have up to six years under the Sale of Goods Act. Four years is not a reasonable length of time for that part of a vehicle to last.
     
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  15. Neckender

    Neckender Funster

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    I've been on our 2014 van today and there were 3 lights dimly laminated airbag, abs, and red warning light, so it looks like calling at Peugeot garage tomorrow, just over 3 months warranty left on van.

    John.
     
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  16. emmitdb

    emmitdb Funster

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    I'm with Brian on this one @hilldweller.

    This is a recognised fault and has had recall notices from the manufacturers.
    If they're not prepared to rectify the problem out of warranty, get the job done. Pay the bill then take them to the Small Claims Court.
    Either The Sales of Goods Act (or whatever it's 'new' name is) or the fact that it a recognised fault will get the result.
     
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  17. G T and Dottie

    G T and Dottie Funster

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    I'm getting confused. (No change there)
    I've got a fiat on an 11 plate but is the basic model, with a simple dash layout. No ave speed or fuel consumption etc. Am I likely to experience these problems in future?
    Geoff
     
  18. Camdoon

    Camdoon Funster Life Member

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    My Fiat dashboard went within a month of the warranty ending. Fiat insisted that it was taken to an agent. The receptionist said I needed a new dashboard and the technician said I needed a new dashboard after looking at my pics and before plugging in the diagnostics. £96 later I phoned Fiat to ask how they would re-imburse the money. They wouldn't. The agent did when I went to have the new dashboard fitted. Could have been handled better but all good in the end.
     
  19. Camdoon

    Camdoon Funster Life Member

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  20. musson

    musson Funster

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    Ring Fiat I found them very helpfull 4 year MH
     
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