Ducato dash Cluster repair (1 Viewer)

Dec 6, 2011
11,430
24,959
South Wales
Funster No
19,136
MH
Coach built Adria
Exp
Since 2007
Had the dreaded cluster lights come on dim and then bright when there were no issues. having read lots about Ducato dash warning light issues i was keeping my head down as the van is now 4 1/2 years old and well out of warranty.:(

anyway last trip out switched on cruise control and as i looked at the dash i had additional lights on ( cruise, Imobaliser, air bag, ) OH DASH!:mad: i thought or something to that effect:rolleyes:. switched off cruise control all normal.

check fault codes with my OBD2 dongle there were none! so the dreaded warning light failure....(n)

Dreading a bill of £850 plus i started my search. found a couple of companies who specialise in dash cluster repairs.
the one I choose was Cartronics of Waterlooville. spoke to them on the phone and out came
4 simple screws, 2 clips and a plug to remove the dash and the cluster and off in the post. 48 hours later cluster returned fully repaired and all functioning.(y)
lifetime warranty on the work.(y)

the only downside was £150 plus postage. but better than the cost of a new cluster.:)

but well pleased with the work and professionalism of this company. (y)
 
May 16, 2014
816
1,056
Ammanford
Funster No
31,503
MH
Dethleffs Trend
Exp
since May 2014
Had mine done last week by Days Peugeot of Haverfordwest - very helpful and very good service. Luckily still in warranty so at no cost to me although I am told the actual part would be around £750 if I had to pay for it!
 

dave newell

Free Member
Oct 31, 2008
3,262
4,369
Telford, Shropshire
Funster No
4,733
MH
Home converted PVC
Exp
26yrs
My understanding is Fiat/Peugeot/Citroen are honouring the warranty on this fault even on vehicles where warranty has expired. If you experience this fault I suggest you try your nearest Fiat/Peugeot/Citroen dealer first.

D.

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Jaws

LIFE MEMBER
Sep 26, 2008
23,814
71,778
Thetford Norfolk
Funster No
4,189
MH
C class, Chieftain
Exp
since 2006 ( I think ! )
Wellll.. it looks like those dashes WILL be the same and still have the problem.. How do I know this ?
Cos the ones being fitted as replacement by Fiat and Pug are still failing too !!

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ShiftZZ

LIFE MEMBER
Feb 19, 2008
21,375
83,759
Dark Side of the Moon
Funster No
1,546
MH
A class
Exp
Since 2007
Had a problem with mine 03 reg, after having messed about with an amateur fixer I went to a proper mechanic and got it sorted, the data was being compromised between the ECU and the dash,long story, tried to have the dash repaired but it would appear that Fiat outsourced the spec to 3rd parties to build and they are different..

My problem was temp gauge..Now working well...
 

Poohbear

Free Member
May 18, 2015
280
473
Worcester
Funster No
36,424
MH
Swift Lifestlye 644
Exp
June 2015
You have up to six years under the Sale of Goods Act. Four years is not a reasonable length of time for that part of a vehicle to last.
 

Neckender

Free Member
Oct 15, 2007
3,221
5,921
Neckend or North Wales.
Funster No
635
MH
VW T6.1Kombi day Van
Exp
Since 2004
I've been on our 2014 van today and there were 3 lights dimly laminated airbag, abs, and red warning light, so it looks like calling at Peugeot garage tomorrow, just over 3 months warranty left on van.

John.

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Emmit

LIFE MEMBER
Aug 14, 2009
7,972
17,452
Cornwall
Funster No
7,967
MH
Burstner A Class
Exp
Jan.2014
I'm with Brian on this one @hilldweller.

This is a recognised fault and has had recall notices from the manufacturers.
If they're not prepared to rectify the problem out of warranty, get the job done. Pay the bill then take them to the Small Claims Court.
Either The Sales of Goods Act (or whatever it's 'new' name is) or the fact that it a recognised fault will get the result.
 

The Dotties

Free Member
Jan 31, 2015
1,872
4,022
Gloucester
Funster No
34,955
MH
In between
Exp
Ex Newbie
I'm getting confused. (No change there)
I've got a fiat on an 11 plate but is the basic model, with a simple dash layout. No ave speed or fuel consumption etc. Am I likely to experience these problems in future?
Geoff
 

Camdoon

LIFE MEMBER
Sep 22, 2012
1,529
2,796
UK
Funster No
22,981
MH
Adria Matrix Supreme
Exp
2012
My Fiat dashboard went within a month of the warranty ending. Fiat insisted that it was taken to an agent. The receptionist said I needed a new dashboard and the technician said I needed a new dashboard after looking at my pics and before plugging in the diagnostics. £96 later I phoned Fiat to ask how they would re-imburse the money. They wouldn't. The agent did when I went to have the new dashboard fitted. Could have been handled better but all good in the end.

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Feb 22, 2016
3,538
10,393
York
Funster No
41,744
MH
Bailey 620 Approach
Exp
Since 2015
Just had the instrument cluster repaired, under warranty, on our Peugeot based Bailey. The work authorised required the garage to remove the cluster and send it to Cartronix (as detailed by Camdoon above). Took l ess than a week. Removing the cluster is really simple; 4 screws and unplug the connector.
Hasn't sorted the ambient temperature thermometer from giving crazy readings though. This started about the same time as the well-known instrument cluster problem. Can live with the van telling me it's 68 degrees when it's -2!

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Dec 28, 2015
1,151
7,802
lake district
Funster No
40,888
MH
low profile mh
Exp
Since 2015
I know this an old thread but we just had the dreaded cluster problem 1 day, yes 1 day outside warranty and we are waiting to see if fiat will do it . We have a swift 3 year warranty but the dealer doesn't know if it covers the cluster. Waiting and hoping
 

Camdoon

LIFE MEMBER
Sep 22, 2012
1,529
2,796
UK
Funster No
22,981
MH
Adria Matrix Supreme
Exp
2012
They did mine when 2 months out of warranty. After talking to Fiat, I had to go to a Fiat pro service station and they charged £80 plus Vat for the privilege. It was refunded when Fiat covered the replacement. Assuming you have a full service history you will be okay
 
Dec 28, 2015
1,151
7,802
lake district
Funster No
40,888
MH
low profile mh
Exp
Since 2015
They did mine when 2 months out of warranty. After talking to Fiat, I had to go to a Fiat pro service station and they charged £80 plus Vat for the privilege. It was refunded when Fiat covered the replacement. Assuming you have a full service history you will be okay
Did you phone fiat yourself or do it through the garage.
Ps what is fiat pro ?

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Jan 11, 2010
2,742
9,412
Chester
Funster No
9,901
MH
Auto-trail
Exp
Well that`s our 13th year & still loving it.
Had the dreaded cluster lights come on dim and then bright when there were no issues. having read lots about Ducato dash warning light issues i was keeping my head down as the van is now 4 1/2 years old and well out of warranty.:(

anyway last trip out switched on cruise control and as i looked at the dash i had additional lights on ( cruise, Imobaliser, air bag, ) OH DASH!:mad: i thought or something to that effect:rolleyes:. switched off cruise control all normal.

check fault codes with my OBD2 dongle there were none! so the dreaded warning light failure....(n)

Dreading a bill of £850 plus i started my search. found a couple of companies who specialise in dash cluster repairs.
the one I choose was Cartronics of Waterlooville. spoke to them on the phone and out came
4 simple screws, 2 clips and a plug to remove the dash and the cluster and off in the post. 48 hours later cluster returned fully repaired and all functioning.(y)
lifetime warranty on the work.(y)

the only downside was £150 plus postage. but better than the cost of a new cluster.:)

but well pleased with the work and professionalism of this company. (y)


Our 4 year old Ducato had the same fault which it seems is an apparent fault, I phoned Fiat and after 15 mins on the phone they agreed to change the cluster as a gesture of good will.

Always worth checking with the main dealer first.
 

Camdoon

LIFE MEMBER
Sep 22, 2012
1,529
2,796
UK
Funster No
22,981
MH
Adria Matrix Supreme
Exp
2012
Did you phone fiat yourself or do it through the garage.
Ps what is fiat pro ?
I phoned Fiat customer services and they insisted I went to their commercial Fiat pro who charged me although both the receptionist and technician knew what was wrong without looking at it. Fiat pro refunded the diagnostic costs when the repair was authorised. Fiat customer services denied there was a general issue with their dashes :).

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