Draper Expert Tools Warranty

Discussion in 'Tech/Mech General' started by dave newell lvs, May 11, 2015.

  1. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    A year or two ago I bought a Draper Expert 70-230NM torque wrench. Seemed a good quality piece of kit. Last year the ratshit failed and I smashed my knuckles into the steel deck of the lift while trying to push 200NM into Transit wheel nuts (trust me it f'in hurts!). Anyway I bought a Sealey torque adapter which gives a digital readout of torque applied but that now seems determined to eat batteries faster than I can buy them, otherwise its a great tool.

    So I went to my local tool supplier/hardware store (small business who will still sell you one wood screw for a few pence) to buy a repair kit having checked on Ebay and finding I could get the repair kit for about 60 notes. "No problem says Adam, its from the Expert range so its got lifetime warranty, we'll send it off and get it repaired FOC for you, happy days thinks I :).

    Well not so happy days, after nearly two months of waiting for it I called in today for summat else and enquired about it, Adam's Dad shows me a letter from Draper which is actually an invoice (pro forma) for £131 and change to repair it with an additional paragraph stating that if the "above quotation for repair work is not required then a fee of £18 will be payable to return the tool in disassembled condition". Not a happy bunny at all am I! Apparently the lifetime warranty doesn't apply to torque wrenches.

    A new torque wrench is about £180 and I do need to have it but I am loathe to give Draper this money now, the tool store acted in what they believed were my best interests and although they are technically (at least apparently) at fault for offering a free repair I don't want to fall out with them as they are usefully close, really nice, helpful people and will let you buy a single screw or nut if that's all you require.

    I'm just peed off that after two months I still have no torque wrench, it will cost £131 to get this one repaired or £18 to get a broken unit back which I then have to spend £60 odd to repair so that it can fail again and break my knuckles (or worse one of he employees knuckles and lead me to an injury claim!).

    Frustrated of Telford!
     
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  2. Wildbill

    Wildbill Funster

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    buy a new one send them some lubricant and put it down to experience
    bill
     
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  3. Techno

    Techno Funster Life Member

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  4. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    Yes Andy but still a lot more than I'm willing to pay for anything with a Draper label on it now. If its rated for 230NM the ratshit shouldn't fail at 200NM and cause physical injury. I think I like Bill's reply but I'll be buggered if I'm going to spend money on lubricant to help them get hurt by their crap tools. A letter outlining my injuries and lack of respect for their tools will be forwarded I think. Probably best to sleep on this for a night or two. Just very frustrated!

    D.
     
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  5. Wildbill

    Wildbill Funster

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    I would go for higher rated tool if it's regularly taken to those not a lot of leeway stresses 200nm only levees 30nm maybe 350/400nm or a torque multiplier may be better IMHO
    BILL
     
  6. f6c

    f6c Funster

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    Chill
     
  7. jonandshell

    jonandshell Funster

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    Britool make the best torque wrenches bar none.

    Standard issue for HM forces and just about every heavy eqpt workshop I can think of!
     
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  8. Abacist

    Abacist Funster

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    I have a Britool from when I was 18 and still going strong 45 years on though not regular use like Dave's.
     
  9. Wildbill

    Wildbill Funster

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    I have one but didn't want to let on as I though they were cheep and nasty dumb old me :doh:
    bill
     
  10. Techno

    Techno Funster Life Member

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  11. Lenny HB

    Lenny HB Funster

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    A well worded letter pointing out your injury & how serious it could have been, written once you have calmed down may even get it back repaired FOC.
    Good luck.

    Years ago Draper used to be good quality what I've seen of it lately looks like they are trying to compete with the cheap rubbish you get on market stools.
     
  12. Jonkil

    Jonkil Funster

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    Dave,
    I have found over the past 30+ years that there is no better torque wrench than a britool...... the older model that.
    Absolutely superb bit of kit.
    I have 3 of them ...3/8, 1/2 and a 3/4..... Can't be beaten.
    image.jpg
     
    Last edited: May 11, 2015
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  13. Minxy Girl

    Minxy Girl Funster Life Member

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    Sounds very painful Dave! Reminds me of the pain I felt from the time when I was at a microcar rally nattering to a few buddies in the evening, they'd use a large plastic tub with water in to create a large ice block to keep the salad etc cool (we'd provided a massive BBQ earlier) and were having a mess about with the now surplus ice block and kicking it around so I followed suit ... bl**dy hell it hurt (I actually broke a toe but wasn't admitting to it!) ... it turned out they had steel toe-cap trainers on!!! :cautious:
     
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  14. s20hymer

    s20hymer Funster

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    britool are very good just remember to wind off after use must be 50 years old and still acurate
     
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  15. Pete D.

    Pete D. Funster

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    As a retired motor mechanic I have used T Wrenches all of my working life and I can say that none compare to the Britool. As s20hymer says, don't forget to wind off the spring after use.
     
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  16. tonyidle

    tonyidle Funster

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    I have a breaker bar marked in inches for anything over 150 lbf-ft. Just stand on it in the right place.
     
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  17. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    Britool and Norbar are among the best in my opinion too. Mainly frustrated at the ridiculous cost of repair when I was told it would be free, that's a mistake on the part of the toll store but they acted in good faith.

    D.
     
  18. Peter & Elaine

    Peter & Elaine Funster

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    As a EX heavy plant fitter
    Britool for me I have 4 starting at 50 pound inch to 500 pound foot
    Now about 30 years old and recalibrated every 5 years still perfect
    Like posted above back of spring every time when not in use
     
  19. scotjimland

    scotjimland Funster Life Member

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    Another vote for Britool..(y)
     
  20. Techno

    Techno Funster Life Member

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