Don't trust Three data

Discussion in 'Motorhome Chat' started by Movinon, May 20, 2016.

  1. Movinon

    Movinon Funster

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    Don't trust Three. Your data sims will work until Three decide you've had enough, regardless of what you have purchased. They can change their T&Cs tomorrow and cut you off - that's what they did to me.

    I purchased a 12 month 12Gb Three data sim last August, after explaining to their sales rep what I needed it for and how it would be used. I used it for 2 weeks in August and 2 weeks in October, about 3.5Gb in total. When I tried to use it in April in France it wouldn't work. They failed to answer their phoneline so I complained by email using CP wifi and 3 times they tried to get me to go away by asking me questions not relevant to the product, and passing me around. Eventually after several weeks of this they admitted it had been switched off for foreign use after October, apparently because I had used it abroad. It seems that just after I had bought it from them they amended the T&C's so it's use could be limited to the UK, presumably ensuring a better profit for them.

    They categorically refused me re-instatement or a refund. I warned them that I would post details on Motorhomefun and a few other sites and complain to OFCOM and they promptly offered me a £30 refund. I can't be bought for £30.

    Your data sim will only work until they switch it off, which could be today or tomorrow or next week. You won't know. They make the decision and they make it regardless of what you think you have paid for, or have actually paid for.
     
    Last edited: May 20, 2016
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  2. bonniechris

    bonniechris Funster

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    we had exactly the same sort of story be bought the sim last march(i think)with 1GB did not use it as we could not get a signal where we were. paid for another GB in July2015 on tour for 2 weeks it worked in some places. bought 3Gb last november used it in spain it worked well.
    bought another 3 Gb in April this year did not work on contacting them was told that we had used it for the maximum amount of time in Europe and had automatically been turned off. after being passed round and round the departments(calling on mobile from France,bill still not received) complained that we were not told that we could not use it they gave us a credit of £10 for use in England told us we had used 12GB(impossible only paid for 6 GB) then we were told by the supervisor that we had used it for maximum amount of days? in the year. Buy another sim card when we return to England. Left without internet they advised we should buy one locally.
     
  3. jac-in-a-box

    jac-in-a-box Read Only Funster

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    That's not a good read. I've just spent an hour or two in my local 3 store and after asking questions about using their data plans abroad (phone and mifi) I was assured there were no restrictions on foreign use.
    On the basis of that I gave my 30 days notice to EE for my SIM only deal and bought 3's unlimited data contract for my phone and a 12 month 12gb mifi card...I'll be going back tomorrow and see what's the truth. I'll be hugely unhappy if their T&C's, or whatever, have been changed

    David
     
    Last edited: May 20, 2016
  4. DiggerJon

    DiggerJon Funster

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    Well, so far, so good on my 12GB SIM card in France which I have been using for 10 days.. Fingers crossed for continued use, but nothing surprises me about telecom companies and their devious, shady, incomprehensible practices to extract more dosh out of poor unsuspecting Joe Public!
     
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  5. My Dog Likes Fishing

    My Dog Likes Fishing Funster Life Member

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    Not used a data card abroad but used my phone lots. No problems and have used a lot of calls texts and data. Just comes off my monthly allowance. Seems strange as I've been with 3 for years and have always found them helpful.
     
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  6. tonka

    tonka Funster Life Member

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    Slightly off the thread but may warn others,,. Had a txt off Three today.
    If you add any pics onto TXT messages it did cost 17p as of Mid June it will be 40p !!! So watch out...
     
  7. Leftlegger

    Leftlegger Funster

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    Only used the 12 months data sim for the last couple of weeks as we were on a cruise round the med.It did connect to moviestar mostly but the speed was 2g at best ,very slow.That was in lisbon,Cadiz,valencia,Ibiza cartagena and gibralter.Previously earlier this year a 3 gig 3 month data sim worked fine across spain and france.
     
  8. Chas17

    Chas17 Funster

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    I have had an unlimited data contract with 3 for my phone for a couple of years now. The only thing I cannot do in France which I can in UK is use the phone as a personal hotspot for my I pad - which was made clear to me from the start.
     
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  9. Jim

    Jim Ringleader

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    Whoever 3 partners with in Spain throttles your connection, calls are OK but meaningful broadband was for us, mostly pretty poor to terrible.
     
  10. sdc77

    sdc77 Funster

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    We've used a 3 data sim pay monthly in a mifi..
    I'm pretty sure it's currently 20g for 15 quid..
    Not had any probs except slow "3g" on a fair few occasions
     
  11. matamoros

    matamoros Funster

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    It's the same in France but the strange thing is when I did a speed check yesterday it showed download speed of around 8.5 Mb/sec which I consider to be good, however it will not download a Filmon mp4 file of around 450 Mb in any meaningful time........24 hrs to 2days estimate!!
     
  12. Jabberwocky

    Jabberwocky Funster

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    I'd be amazed if there isn't a limit on how much you can use a uk sim abroad for. I dare say this limit is set by the foreign firm 3 partners with. It's a uk card to be used in the uk and whilst on holiday in some of Europe, not a uk card to be used whilst touring Europe for 6 months.

    It will be in the t's and c's somewhere.

    Buy a local sim, I once had to phone Barclays customer services from rural Uganda and on a local card it cost all of £2.50 for a 25 min call, I dread to think what it would have cost on a uk card.

    there's bound to be some good local data deals to be had in Europe.
     
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  13. Movinon

    Movinon Funster

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    Here is an extract from their last email:

    "In order to make sure that we provide the best possible service to the vast majority of our customers, we regularly monitor FAH and reserve the right to modify our fair usage provisions accordingly. The change to our fair usage policy is not a contract variation but an update to our fair use provisions."

    In other words it's OK to change the T&C's in force when you signed up (purchased your Sim) if they don't call it T&C's. They can call it Fair Use instead.

    So the usage you thought you were signing up for is not necessarily the usage you will get, despite what you may be told at the time, because they can change it anytime and render your purchase worthless to you.
     
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  14. jonegood

    jonegood Funster

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    I still think this is the best deal out there. I try snd use mine in the uk a bit as well. And havent been cut off yet, but I do accept that I'm misusing it - it is meant for holidays not what we do - and take a pragmatic view.

    If you want more or better You can always buy a local sim card or sat internet - you pays your money........
     
  15. ebikejohn

    ebikejohn Funster

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    Just on my way back from 2 weeks in France, pretty good coverage, bought a 12gb card for mifi, used 2.5gb so far so good but will be interested to see how this progresses, it's a shame if they do this type of thing, really undermines their reputation.

    Interestingly, I also use an O2 card in my iPhone, pay a £8 per month fee for 'special travel abroad' rates which I have just discovered are identical to normal rates, Just found that I am out of contract and that means they collect the fee but don't apply the discount, they asked me if I would like to renew, no thanks I said I'll let Three, EE or Vodafone rip me off for a while instead.
     
  16. Welsh girl

    Welsh girl Funster Life Member

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    I just renewed mine with three. Is now £20 for an add on for 12 GB. You have to pay £25 for all you can eat data.
    Not sure on t&c abroad as I don't intend to use it out of the uk for a while.
    I'll check if and when I go, after hospital tests.
     
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  17. Dave and Ginny

    Dave and Ginny Funster

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    Interesting thread and I wonder how they monitor the usage. We used outr'3' payg sim from November last year through to April this year in Spain. I topped up with the £20 add on each month. I was probably a moderate user; about 6 gb per month I guess but used all my 3 hours phone call allowance.
     
  18. chaser

    chaser Funster

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    We have just been to France for 17 days , had internet wherever we have been on the £9.99 3 sim, but also found out, with o2 , ok it's £1.99 a day all in and can tether, BUT it's £1.99 whatever you do , if you send one small text you are straight away charged the full £1.99 even if you don't use it again that day. So can end up being charged £60 for a month even if you only send one text a day:(
     
  19. reckless

    reckless Funster

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    And I believe a smiley or emoticon counts as a picture!
     
  20. Cibaris

    Cibaris Read Only Funster

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    Interesting. I have had an Three 'all you can eat' contract for about three years, with unlimited texts data tethering and so many minutes. In April this year Three increased charges from £21/month to £30. They then discriminated between 'all you can eat' data and 'tethered' data. Its called personal hotspot. The new limit is 30gb of data tethered. The new contract started on 13/04/16. On or around 06/05 I received a text from three advising me to top up my personal hotspot. I checked how many Mb left and it was 6096 (6.09gb's). I went to the store and the sales person confirmed I had 6096mbs remaining but couldn't explain why I received a text. The next day, a Sunday, I received another text advising I had almost no GB's left. I checked my allowances and the GB's were now zero. So overnight I had apparently used 6gbs. Fine, except both phone and surface pro 3 were not online in the intervening time. The GB's simply disappeared. However, there was no way I have used 24gb's during the month. They had also disappeared. I changed my password on both machines and stopped all tethering until after renewal on the 13/05. When I checked my allowances 493mbs had disappeared. I now check and take a screen shot into one note and tracking missing data. Three is as rapacious as any other British corporate and clearly not only is something wrong but the shop staff and telephone support don't believe this situation and are not interested at all. But its actually a form of theft and dishonesty. You are not getting what you paid for, so watch out.
     
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