Dogs and Buses

Discussion in 'UK Touring' started by madbluemad, Apr 17, 2012.

  1. madbluemad

    madbluemad

    Joined:
    Jan 26, 2008
    Messages:
    3,341
    Likes Received:
    243
    Location:
    spain
    We have had a dog all of our lives and she goes wherever we go. She has travelled on buses and trains throughout the UK with no problem at all.

    Before Easter we went to a Camp Site just outside of Hereford. Very close to a village called Moreton on Lugg.

    Before we went we made sure that there was public transport available.

    When we tried to get on the bus we were told that we couldn't get on because they didn't allow dogs on their buses. There was nothing special about their buses by the way.

    The bus company was Lug Valley Transport. Hereford web site identifies the "First" bus company as being the carrier for this route, First do allow dogs. I'm having a row at the moment with Herefordshire County Council who's transport manager thinks that my complaint is an insignificant waste of his time. He is wrong.

    Funnily enough my wife's friend has a friend in Hereford and she rang her this morning to recount the story. She was amazed because all of her friends do take their dogs on the buses in Hereford. It seems to be this one bus company who have a cosy relationship with the transport manager.

    This incident has raised a lot of issues, too many to recount here and now. Some people have been taken into Hereford and Leominster by bus and then refused transportation back. There is no other bus.

    I need to find a way in to the local councilors ears, which I will do.

    The Camp Site by the way is Cuckoos Corner, a small CS. It also has another camping field which is not CC so anybody can go. Great pitches for big RV's or Fivers.
    Jim
    :Smile:
     
  2. haganap

    haganap Funster Life Member

    Joined:
    Dec 5, 2007
    Messages:
    11,070
    Likes Received:
    13,681
    Location:
    Heavan
    Hi Jim
    I have looked in to this previously with various companies. The answer I have always been given is that although busses' allow dogs on, its at the drivers discretion.

    I took Tara on a bus last year and was charged a childs price for her because of her size. :Sad:
     
  3. GJH

    GJH Funster Life Member

    Joined:
    Aug 20, 2007
    Messages:
    27,260
    Likes Received:
    34,540
    Location:
    Acklam, Teesside, originally Glossop
    Without knowing the details of communications with the council transport manager, it could well be that he has no power to take action against the bus company - and, thus, carrying on any discussions would be a waste of your time as well as his.

    Bus companies, unless bound by the terms of a specific contract with a local council, can lay down their own rules just as any private business can.

    You might get more of a result by complaining to the bus company direct but, unlike local authorities, there is no legal requirement for them to respond.
     
  4. madbluemad

    madbluemad

    Joined:
    Jan 26, 2008
    Messages:
    3,341
    Likes Received:
    243
    Location:
    spain
    Yes, Most bus companies leave it to the discretion of the driver and we have never before had a problem. Its just this one bus company that are a law to themselves.

    The Herefordshire Transport Manager thinks that he has the last word but he's mistaken, big time.

    I remember when you got your dog I thought that this was one of the problems that you would have, with it being so big.

    All bus companies charge for dogs, we've been charged between 50p to 80p. Sometimes the one ticket lasts for the day. I don't mind paying as long as we can get about.

    Jim
    :Smile:
     
  5. Glynn

    Glynn Read Only Funster

    Joined:
    May 2, 2010
    Messages:
    163
    Likes Received:
    18
    Location:
    Lancashire
    It's disgraceful especially with small dogs. We have had this problem once, another bus arrived straight after the one that refused ( different company) and let us on no problem.
     
  6. TheBig1

    TheBig1 Funster Life Member

    Joined:
    Nov 27, 2011
    Messages:
    7,229
    Likes Received:
    9,614
    Location:
    Dorset
    Could this be down to the same issue as sombebody else had last year where a muslim bus driver refused to transport a dog on his bus? In their culture dogs are sean as unclean and not allowed to be transported with people. A great many muslim taxi drivers also refure to transport dogs or will only do so in the boot as luggage.
     
  7. madbluemad

    madbluemad

    Joined:
    Jan 26, 2008
    Messages:
    3,341
    Likes Received:
    243
    Location:
    spain
    I know Graham. I haven't been speaking to the Transport Manger, Hereford County Council have. He just works for the council and as you say has nothing to do with it really. Any company or organisation can do as they wish within the confines of the law.

    However, it is the responsibility of the council to provide a fit and adequate service to the public. If the bus company are not doing this then the council must remove the the contract from the offending company and issue it to a company that does comply.

    If you look at Hereford web site they show the bus companies that operate within their area. The offending company are not shown on the web site. First bus company are the named carrier and they do allow dogs.

    Herefordshire are not taking their duty of care to the environment by allowing this company to act in this manner.

    First, the nominated bus company hold a certificate that says they operate an Environmental Management System which complies with BS EN ISO 14001. This certificate is issued by a Notified Body who are regulated by UKAS. They are in compliance with this standard.

    Neither Herefordshire County Council or Lugg Valley Transport company are compliant with those parts of the Environmental Legislation that deal with Environmental Aspects or Impacts. By not complying with this legislation they are breaking the law.

    It may seem a long journey between Environmental Legislation and Dogs on Buses but there is a a very definite and demonstrable link. There are a few other issues that Herefordshire need to deal with regarding their bus services which I intend to investigate.

    I have no time for Council Employees who are of the opinion that they are above it all particularly when they don't have the authority to change a companies operating procedures anyway.

    Jim
    :Smile:
     
    • Like Like x 1
  8. madbluemad

    madbluemad

    Joined:
    Jan 26, 2008
    Messages:
    3,341
    Likes Received:
    243
    Location:
    spain
    I wish it was that simple.
    Jim
    :Smile:
     
  9. GJH

    GJH Funster Life Member

    Joined:
    Aug 20, 2007
    Messages:
    27,260
    Likes Received:
    34,540
    Location:
    Acklam, Teesside, originally Glossop
    Sorry, Jim, but I'm confused. What legislation requires a council to provide a fit and adequate service to the public in terms of buses? As the council's web site says
    If the bus company is solely responsible then the council has no responsibility.

    What environmental legislation says that dogs must be allowed on buses or that details of all bus operators must be given on council web sites?
     
  10. madbluemad

    madbluemad

    Joined:
    Jan 26, 2008
    Messages:
    3,341
    Likes Received:
    243
    Location:
    spain
    Yes Graham, your confused and I dont have the time to go into the detail of it.
    Jim
    :Smile:
     
  11. GJH

    GJH Funster Life Member

    Joined:
    Aug 20, 2007
    Messages:
    27,260
    Likes Received:
    34,540
    Location:
    Acklam, Teesside, originally Glossop
    I shall stay in the dark then :Smile:
     
  12. bigfoot

    bigfoot Funster

    Joined:
    Dec 23, 2007
    Messages:
    3,993
    Likes Received:
    5,055
    Location:
    Wirral
    Jim
    Don't waste your time with local petty beaurocrats contact the traffic commissioners fo the area.
     
  13. GJH

    GJH Funster Life Member

    Joined:
    Aug 20, 2007
    Messages:
    27,260
    Likes Received:
    34,540
    Location:
    Acklam, Teesside, originally Glossop
    If that's an attack on a council officer it seems unwarranted because, from the information which Jim has posted, the problem is with a private sector company which, like all private sector companies, can set its own terms & conditions provided it doesn't break the law.

    What would you expect the traffic commissioners to do? Their remit is "to champion safe, fair and reliable passenger and goods transport." not to instruct companies to carry dogs.
     
  14. jhorsf

    jhorsf Read Only Funster

    Joined:
    May 15, 2009
    Messages:
    9,157
    Likes Received:
    8,067
    Location:
    DERBYSHIRE
  15. GJH

    GJH Funster Life Member

    Joined:
    Aug 20, 2007
    Messages:
    27,260
    Likes Received:
    34,540
    Location:
    Acklam, Teesside, originally Glossop
  16. bigfoot

    bigfoot Funster

    Joined:
    Dec 23, 2007
    Messages:
    3,993
    Likes Received:
    5,055
    Location:
    Wirral
    I doubt it as a council officer up to my retirement 2 years ago. The bus operators are commissioned by the Traffic commissioners on the recomendation of the transport executive be it a quango or County Council. When I have had occasion to complain I was informed to contact the commission,whose remitmas you say, is to maintain the standards of operation. I dealt with them many times especially when operators refused disabled passengers with wheelchairs or guide dogs.
    As with everything in life from public servants to camp site wardens,there is good and bad and jobsworths.
     
    • Like Like x 2
  17. pappajohn

    pappajohn Funster Life Member

    Joined:
    Aug 26, 2007
    Messages:
    29,484
    Likes Received:
    16,967
    Location:
    YO11 2BD
    I hope she got her own seat as well Paul :Eeek:
     
  18. lorger

    lorger Funster

    Joined:
    Jul 11, 2008
    Messages:
    6,190
    Likes Received:
    7,560
    Location:
    Dumfries
    When i was younger i passed my bus test just so i could earn extra money to get married we where told then that we could only let 1 dog on at a time i assume incase they bark at each other and would charge them a 1/4 of an adult price never done this as dog was on seat anyway.
     
  19. poppys

    poppys Read Only Funster

    Joined:
    May 8, 2010
    Messages:
    166
    Likes Received:
    41
    Location:
    Norfolk
    I worked for First Group (worst group) in the past for 20 years and the company policy was to allow dogs to travel for a fixed fair ,70p.This fare was regarded as a day ticket. The driver is allowed to refuse the dog travel if it is deemed unruly or if the bus was full and that the dog would have to have been in the gangway between the rows of seats.
     
    • Like Like x 1
  20. johnp10

    johnp10 Funster

    Joined:
    Oct 12, 2009
    Messages:
    7,642
    Likes Received:
    14,214
    Location:
    North Lincolnshire
    Has it crosssed anyone's mind that the dog may have been refused because other passengers objected to it?
    I wouldnt see anything wrong in that, no different to objecting to the presence of snakes, rats or any other animal.
    The Traffic Commissioners are interested in Operator licensing in terms of finances to run the business, vehicle maintenance and drivers' hours monitoring.
    Isues like the one being discussed are of no interest to them.
    All carriers in the UK, both passenger and goods, are "Private", not "Common" Carriers.
    This being the case they can accept or reject any carriage as they see fit, that being passengers animals or goods.
    Complain as long as you will to whom you will, you will get no joy.
     
    • Like Like x 1
Loading...

Share This Page