Direct Debit Indemnity

Discussion in 'Motorhome Chat' started by SUGGY, Dec 15, 2014.

  1. SUGGY

    SUGGY Funster Life Member

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    I Just found out about this , DDI , protection .

    ( maybe everyone else knows but me ? ) :Eeek: ,

    If a company takes a Direct Debit for the wrong amount or on the wrong date
    ( also a few more reasons ) the bank will refund your account ,

    I closed my Orange mbl account at the begining of September,

    On the 24 November they took £156 from my account, ( no TX or Bill was sent to me ) ,

    After many hours on the phone to Orange to no avail , ( They did admit that i did not owe them any monies ) .

    So, i contacted my bank ( Halifax ) ,

    They asked a few questions and under the rules of D D I they are refunding the £156, Result !:devil:
     
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  2. Jaws

    Jaws Funster Life Member

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    I always found that Halifax are diametrically opposite Barclays when it comes to good service.. I personally do not actually bank with Halifax but have regular dealings with them and always think they do their level best to get things sorted out..
    Barclay on the hand do their level best to do sweet fanny adams ! ( though perhaps this is just my local branch.. no idea nationally as I try to avoid them like the plague ! )
     
  3. DuxDeluxe

    DuxDeluxe Funster Life Member

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    Interesting....... That was a result.


    ....cue inevitable precitable Barclays bashing post........
     
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  4. Forestboy

    Forestboy Funster Life Member

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    We had a similar issue and Halifax refunded £297.00. Try the same with Lloyds :xrofl::xrofl:
     
  5. SUGGY

    SUGGY Funster Life Member

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    Just checked money refunded, less than 3 hours since i contacted Halifax :xgrin: ,
     
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  6. GJH

    GJH Funster Life Member

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    The Indemnity (sometimes termed Guarantee) is printed at the foot of each DD form.
     
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  7. Robert Clark

    Robert Clark Funster Life Member

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    We had a similar problem when we left Talk Talk, they simply would not stop taking the Direct Debit payments.
    In the end we cancelled the DD with the bank and got an immediate refund.
    However the bank informed me that although they had cancelled the original Direct Debit, that there was nothing stopping Talk Talk setting up a new one as they still had a signed Direct Debit mandate from me, which the bank was required to honour, until such times as I cancelled it again.
    The moral of the story is that if you call your bank to stop a DD, keep checking your statement just in case the company sets up a new DD without you noticing
     
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  8. Puddleduck

    Puddleduck Funster

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    Which is why I refuse to go to TalkTalk.
     
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  9. SUGGY

    SUGGY Funster Life Member

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    Thing is there was no form as itwas set up over the phone a long time ago when phones were the size of Breeze Blocks never mind House Bricks , ( i still have my Motorola MBL )
     
  10. richr

    richr Funster

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    Is that the one from around 1989 with the hand set fitting on top of a very large battery, even came in a big bag with a strap :)
     
  11. GJH

    GJH Funster Life Member

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    These days they would have to send you a hard copy Graham. Maybe things were different then :)
     
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  12. SUGGY

    SUGGY Funster Life Member

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    Funny you should say that Grahamwhen i made a new contract with Tesco they did'nt send me nowt ....
     
  13. joncris

    joncris Read Only Funster

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    The DD guarantee has been around for some time. The problem is that the banks continue to refuse to implement it AND some don't train their staff to even know it exists. Hence banks refuse to honour the so called guarantee Many consumers only get refunds AFTER complaining to the Banking Ombudsman or they even have to sue their bank forcing them to honour the guarantee
     
  14. GJH

    GJH Funster Life Member

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    Strange. Mind you, thinking about it, I can't recall setting up a DD over the phone.
     
  15. mjltigger

    mjltigger Funster

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    For a while now banks have allowed paperless direct debit. They are supposed to read out The direct debit guarantee and point you towards where it is written (paper or email). Cancelling the DD at the bank should prevent them from setting it up again but doesn't always and claikming indemnity gets you the money back but usually triggers collection procedures by the company as they will get notified straight away as well
     
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  16. SUGGY

    SUGGY Funster Life Member

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    And a trolly to move it about .... lol
     
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