Dealer Compensation

Discussion in 'Motorhome Chat' started by ShiftZZ, Feb 11, 2012.

  1. ShiftZZ

    ShiftZZ Funster Life Member

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    General enquiry.

    If you have a motorhome and the dealer has not done what they promised and you (the punter) have to drive the van back and forth to get it fixed, are you entitled to claim for travelling etc?


    Just wondering..
     
  2. GJH

    GJH Funster Life Member

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    Probably depends on the terms of the warranty but might be worth asking trading standards - or telling the dealer that you are going to do so.
     
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  3. Welsh girl

    Welsh girl Funster Life Member

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    we have been back and forth to numerous dealers and have asked and never got...compensation for fuel or otherwise, no curtesy car when they had van for a week either.
     
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  4. laneside

    laneside Funster

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    Reading between the lines I suspect we are soon going to hear from some one that has.

    If not i suspect a dealer is going to wish he had:Rofl1::Rofl1::Rofl1:
     
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  5. ShiftZZ

    ShiftZZ Funster Life Member

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    Me and Sundance are leading the way, he has just taken the whole Scottish budget.

    They have to remember, PUNTER is KING..

    ShiftZZ a sleeping Welsh Dragon who breaths fire, and the vapours of Hell and takes no prisoners.. So you have been warned, Mrs ShiftZZ is even more brutal..
     
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  6. Popeye

    Popeye Funster

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    In this day & age, when customer loyalty rules and the dealer realises the speed of the news of poor service and also knows that the cost of attracting new customers compared to keeping existing ones, I am flabbergasted how many times I read this sort of post.

    Admittedly satisfied customers tell a couple of their friends / colleagues but dissatisfied customers attempt to tell the world.

    The real answer is not to simply satisfy your customer by achieving their expectations but to exceed their expectations so much that they are astounded that they haven't had this sort of service before.

    It costs a lot; but compared to a dissatisfied customer it is worth it.

    The difference can be seen by looking at the length of time this company stays in business.

    Only traders giving customer care second to none will survive.
     
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  7. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    If you get messed about you should claim, as under the Sale of Goods Act, I believe you can.

    If it is a return to get something fixed that has gone wrong after a period of time, depends on the dealer/customer relationship and standard of response to resolving a problem in some respects.

    Peter
     
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  8. hilldweller

    hilldweller Funster Life Member

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    Oh dear, Compensation Culture.

    Choose your next dealer very carefully Mr Shifty, it may be your last.
     
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  9. scran

    scran Read Only Funster

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    trading standards

    don t get your hopes up trading standards didn t get me the result i wanted it was Mr Justice from the Sunday Sun the way forward if your having problems is to get the papers involved:Smile:
     
  10. hilldweller

    hilldweller Funster Life Member

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    Has anyone claimed against you ?
     
  11. jhorsf

    jhorsf Read Only Funster

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    Some quite large dealerships have gone to the wall in the past because if you googled them you could see lots of complaints about them I dare not mention names but I am sure you get the idea.I have a local dealer that once made me PAY to get a blocked Truma reg fixed and they would get me my money back under warranty the caravan was not 2 years old.After many promises of a refund I wrote off the money but not the fact that they were robbing B******* the next couple of times I spent money they lost the price of a new motorhome in fact hell would freeze over before I would spend any money at a certain caravan and leisure in shepshed
    and neither would anyone I tell about them as they never gave me any money back it was about 50 pounds. the best 50 pounds I have ever spent as I know now how they treat a customer when it comes to aftersales.
     
    Last edited: Feb 11, 2012
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  12. stcyr

    stcyr Funster

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    When we bought our '91 MH we were assured everything would be thoroughly checked and if necessary fixed/replaced.
    It was - to the extent that the owner of the site phoned to apologise that he would have to delay collection for a day, maybe two, as he was not happy with the functioning of the Truma. (turned out the previous owner had removed the flue outlet from the roof and put it in a locker, and blocked the resulting opening :Doh: causing it to cut out after a couple of minutes).
    A full 6 month warranty was included, the dealer's own warranty which covered everything from cambelt to fridge seals, even lightbulbs.
    Full service: new cambelt/tensioners, disc pads,one disc,new pump in the water tank, new mot ...
    On our numerous visits to this dealer while we were waiting for the right (for us) MH to come along we'd been assured whatever we eventually decided on would be as near perfect as possible whatever the age or price.
    We could've got a similar MH privately for quite a bit less but decided to minimize possible later off road time by believing him.
    We've been living/travelling fulltime in 'Delyth' for a year now - nothing has fallen off/broken/stopped working in that time. No need for any warranty work. (He very happily attended to adjustment of the rear brake shoes after about 4 months, no quibble).

    Anyway, IMO if a fairly small privately owned 2nd-hand MH dealer (also supplies new, to order) can offer such service I would expect at least as good service from a big firm/main dealer/new or used. We would certainly not be happy with any of the hassles we hear about from so many other owners, on here and elsewhere... it would go straight back and we'd stay with it until sorted.

    Thanks to Alan of Rolling Motorhomes, Haverfordwest :thumb:
     
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  13. hilldweller

    hilldweller Funster Life Member

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    Brilliant.

    A bit of competition for our number one dealer, who needs no mention.
     
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  14. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Not in thats sense Brian but we have had our problems, but at the end of the day, everyone ended up happy.

    Peter
     
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  15. hilldweller

    hilldweller Funster Life Member

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    I asked a simple question "has anyone claimed against you", so the answer is "NO"

    Everyone has problems, I didn't bother asking that question.
     
  16. jhorsf

    jhorsf Read Only Funster

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    Its how the problems are dealt with that sorts the wheat from the chaff
     
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  17. deanroofing

    deanroofing Funster

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    Nice to hear

    Good that a dealer gets good review, credit to the man for supplying a top class service.
     
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  18. DuxDeluxe

    DuxDeluxe Funster Life Member

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    We purchased from a major dealer and any little niggles were sorted quickly and efficiently, so no problems. I did check reviews of that dealer first, which were mixed, but negotiated a deal with my eyes wide open and the good after sales service would encourage me to consider buying again. The primary driver is the price, with the various consumer legislation there as a back up.
     
  19. tofo

    tofo Funster

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    we bought ours from a dealer near us in essex just inside the m 25

    never kept the promises made

    didnt help when the engine failed said claim on the insurance supplied.

    when we were looking a little while back to change the van

    went to a dealer that was selling elddis vans off the a 12 essex

    spoke at length and was considering an exchange

    when i noticed a sign

    that said they were attached

    to the firm we originally purchased our currant van from

    i asked him if that was correct he said yes why

    i said i will not trade with an accomplice of that firm

    and left
     
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  20. mondo

    mondo Read Only Funster

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    We bought a new Autoctuise Startrail 3 years ago from Baldwins in Halifax (we bought our previous van from them) in the April...4 months later the charging unit packed up we took it back to em explained what was wrong so they got in touch with Swift to complete a warranty repair..It took 8..yes 8 weeks to get said job done...Now I know the service manager at Baldwins as he is a personal friend..he told me that Swift were dragging their feet over it..I contacted Swift..they said it was Baldwins dragging their feet...However Baldwins fitted me a Temporary charging unit...had they not I would have had an unusable van for eight weeks..Swift even emailled me to say the job is in hand!!
    At the end of the day you buy a van from a dealer they should do the repairs...if you buy a car..if it breaks down you don't go to the manufacturers you go to the dealer...your contract is with them you pay the cash to the dealer the onus is on them to stand by what they say or promise they will do......Sale of Goods Act..Goods fit for Use...If not replace or refund...
     
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