Dartford toll change

Discussion in 'Motorhome Chat' started by PJGWiltshire, Nov 19, 2014.

  1. PJGWiltshire

    PJGWiltshire Funster

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    I appreciate that there have been a few posts regarding the changing of the Dartford tolls in Essex/Kent. Just wanted to post small glitch I found on the system that could cost you money if you do not spot it.
    If you already have the Dartford Tag you will receive a change over code to the new system that goes live on the 30th November. Using the web you register using your account number and the given code. During the new registration process you then log in the vehicle/s you wish to have on the account by registration numbers. Having placed the numbers into the system you search for the vehicle details, in the case of a car it finds your make and model and gives it a class B classification, thus you would only pay £1.67. Placing in the registration of the MH the vehicle search then in my case shows a Fiat Ducato but the system does not recognise it as a motorhome and registered the vehicle as a class C. Thus a commercial vehicle and you will be charged a commercial vehicle rate when using the crossing. Motorhomes are still to be charged at a motor vehicle rate of £1.67. You cannot change the class on the Web and you will need to contact the Dart Tag office on the telephone number shown. They then register the vehicles for you. In essence for motorhome registration you need to use the telephone to register and make sure they show the vehicle as class B.
    Went on a bit didn't I Hope this helps
     
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  2. Techno

    Techno Funster Life Member

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    Thank you.
    What if you're not a tagger and just drive through?
     
  3. PJGWiltshire

    PJGWiltshire Funster

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    Costs £2.50, worth registering the vehicle and put a few quid on the account and you save that amount
     
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  4. DuxDeluxe

    DuxDeluxe Funster Life Member

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    Yes - it is very easy to change from class C to class B for a motorhome provided that it is registered as such. Otherwise it can be a little more difficult
     
  5. Techno

    Techno Funster Life Member

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  6. Techno

    Techno Funster Life Member

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    I've just opened an account and paid the £10
    Now I guess I'll have to phone them to sort the correct class
     
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  7. Techno

    Techno Funster Life Member

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    0300 numbers are 9p per minute so there goes the saving
     
  8. Red Sonja

    Red Sonja Funster

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    0300 numbers are free on my mobile and also my house phone.
     
  9. Techno

    Techno Funster Life Member

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    I only get 0800 free on my mobile and that is recent. I doubt they are free on my landline.

    EDIT 10.6p on Virgin landlines
     
  10. Techno

    Techno Funster Life Member

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    After searching EE community it seems 0300 are charged as part of inclusive minutes so effectively free for me too as I have unlimited

    "Welcome to the community and thank you for your post.

    0300 and 0303 numbers are charged as calls to regular landline numbers therefore if you receive unlimited landline calls per month these should be free."
     
  11. GWAYGWAY

    GWAYGWAY Funster

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    I got on to them and first time the man said Tough it is class C DVLA says so. End of story, Went back later with a copy of the charges sheet in my hand to refer to. No cannot change it it is C,, no I said anyway a long phone call later and all details passed he said it will go to a special Adjudicator, who will contact me in some days in the future and give a result but They seem to go on base chassis (private HGV) and the motorhome bit refers to CAMPER VANS.. I have wasted over an hour on the phone, so it would be cheaper to have accepted the higher rate. It might even go an appeal if I push it,
    I will of course do that, principal of the whole thing.
     
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  12. PJGWiltshire

    PJGWiltshire Funster

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    I can see future problems on this for MH owners who do not open an account. The camera system is going to pick up the reg number as you use the crossing, the owner would have paid the £2.50 on line thinking they have paid the correct rate for MH(as stated in all the literature MH are charged at car rate) but the number plate recognition system is going to see a commercial vehicle and this is charged at higher rate, according to the Dartford crossing site fines will be issued if the correct rate is not paid as required. So MH owners are likely to be fined and they are going to have to appeal the £70 ticket with all the hassle that will cause. I think the message needs to get out there to get registered somehow.
     
  13. Techno

    Techno Funster Life Member

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    Yes I agree and did so, the problem is their source of information putting our vehicles in the wrong class
     
  14. PJGWiltshire

    PJGWiltshire Funster

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    NIGHTMARE
     
  15. pandj

    pandj Funster Life Member

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    Just registered ours, it didn't recognise it and asked me to fill in the class myself, result I thought won't have to waste time ringing them, then put in my ford fiesta van which it recognised but put it in c class!!!! must be the smallest HGV in the country! so i'll still have to ring them:mad:
     
  16. PJGWiltshire

    PJGWiltshire Funster

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    I refere to my earlier statement.......Nightmare
     
  17. Techno

    Techno Funster Life Member

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    I think the C is commercial rather than HGV
     
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  18. pandj

    pandj Funster Life Member

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    Bloody great, after i'd put all my name, address and vehicle details in I clicked on next and it sent be back to the first page to start all over again:mad:
     
  19. Techno

    Techno Funster Life Member

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    The dart charge office is in LEEDS I'll go fill him in if he don't comply :LOL:
     
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  20. pandj

    pandj Funster Life Member

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    From the gov site-

    Class
    Car - Including trailers, motorhomes, vans and buses with less than 9 seats
    2 axle heavy goods vehicles (including vans)
    Multi axle goods vehicles


    I've just checked and my Fiesta van has got less than 9 seats so think that it should in the B class(y)
     
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