Dartford account - is it just me?

Discussion in 'Motorhome Chat' started by Roryboys Dad, Dec 23, 2014.

  1. Roryboys Dad

    Roryboys Dad Read Only Funster

    Joined:
    Mar 19, 2012
    Messages:
    631
    Likes Received:
    804
    Location:
    Glapwell Derbyshire
    Excuse my ignorance but how do I go any further with my application to start an account for the Dartford Crossing payment.

    I filled in the form, see below with my details obscured, but can't see anywhere to click to complete the payment scheme.

    Is it just me or is there something missing from the page?

    Or could you point me in the direction of a thread on this topic?

    Dartford 1.jpg
     
  2. DABurleigh

    DABurleigh Funster

    Joined:
    May 19, 2014
    Messages:
    104
    Likes Received:
    165
    Location:
    Basingstoke
    I had similar and had to do it a second time. The web site is creaky. Also if you prefer automatic top-ups, you have to pay them £20 up front, which is steep if you are only an occasional user. Having gone through the Dartford tunnel a couple of days ago, the whole think stinks. Took me 20 minutes and the only thing saved so far is winding the window down and throwing a couple of coins in the hopper. With traffic and/or queuing, the signs are severely lacking, and that's even when I was expecting it. They will make a mint out of the exorbitant penalties.

    Check your motorhome class. My reg wasn't recognised, so at least I could enter it as car class, but many are automatically assigned a more expensive class.

    There is no email acknowledgement indicating your payment and outstanding balance. There should be an email when you go below £10, but I didn't even get that. Crap system all round.

    Dave
     
    • Like Like x 2
  3. wingman

    wingman Funster

    Joined:
    Feb 10, 2013
    Messages:
    971
    Likes Received:
    2,364
    Location:
    Romford, Essex
    I would do two things Roryboys......

    Firstly. Make sure that you are on the correct site. Know this may sound daft to you, but type the site into the URL box. Beware of some searches that may be a phishing site.

    Secondly, just phone them! May be a wait, but they will advise/take details on the phone.

    Hop this helps?
    James
     
    • Like Like x 1
  4. iandsm

    iandsm Funster

    Joined:
    Jan 3, 2008
    Messages:
    1,545
    Likes Received:
    2,715
    Location:
    Suffolk
    I registered my motorhome and my car and paid the minimum £10 up front payment. Have used the crossing without problems and checked my account to ensure I had been charged the correct amount, which I had. So for me its ben fine. Theses the correct website. https://www.gov.uk/pay-dartford-crossing-charge
     
    • Like Like x 1
  5. DuxDeluxe

    DuxDeluxe Funster Life Member

    Joined:
    Jul 10, 2008
    Messages:
    9,364
    Likes Received:
    25,121
    Location:
    Planet Zog
    I had no trouble but simply transferred the existing dart tag account across. It was in fact easier as I could register all of our vehicles on the single account. Whilst the roadworks are ongoing there are delays northbound as the toll lanes are still in use, but southbound with four lanes, no queues at all even southbound on a friday afternoon (last week)
     
    • Like Like x 1
  6. Chris

    Chris Funster Life Member

    Joined:
    May 5, 2010
    Messages:
    16,443
    Likes Received:
    34,535
    Location:
    kent
    Its all a bloody con, this toll business.

    Minimum £10 balance on the account?

    Imagine how much income they generate from interest alone on millions of account holders' money:xangry:
     
    • Like Like x 1
  7. iandsm

    iandsm Funster

    Joined:
    Jan 3, 2008
    Messages:
    1,545
    Likes Received:
    2,715
    Location:
    Suffolk
    I might have paid £10 up front but the crossing charge is only £1.67 a time for paying up front instead of £2 which it was previously, I won't worry too much about the interest they are getting out of my tenner which I would think is a lot less than the saving I am making.
     
    • Like Like x 1
  8. trophychap

    trophychap Funster

    Joined:
    Dec 24, 2009
    Messages:
    697
    Likes Received:
    4,196
    Location:
    bedworth warks
    Quite agree Chris, and who is getting all the profits generated from that? The French I guess as its run by SANEF who operate a lot of the Peages in France.

    So I would also assume the British Government don't get any tax revenues either.
    So we the British tax paying motorists lose out again, no change there then!

    I don't suppose for a minute that they will fund another crossing from the profits!!!
     
    • Like Like x 2
  9. Badknee

    Badknee Funster

    Joined:
    Aug 25, 2014
    Messages:
    3,642
    Likes Received:
    15,285
    Location:
    notloB
    So being from oop norf and wanting to escape this over taxed, over priced, over full island of ours do I have to register before I escape? I will at the moment cross it twice a year perhaps, how does that work please?
     
    • Like Like x 2
  10. Chris

    Chris Funster Life Member

    Joined:
    May 5, 2010
    Messages:
    16,443
    Likes Received:
    34,535
    Location:
    kent
    Its more than £10 up front though isn't it?

    As I understand it you start with £10, but as soon as you cross once another £10 is taken from your account until you get below £10 and then another £10 is taken.

    I might be wrong about that though.
     
    • Like Like x 1
  11. Badknee

    Badknee Funster

    Joined:
    Aug 25, 2014
    Messages:
    3,642
    Likes Received:
    15,285
    Location:
    notloB
    :xeek::xeek::xeek:
     
    • Like Like x 1
  12. iandsm

    iandsm Funster

    Joined:
    Jan 3, 2008
    Messages:
    1,545
    Likes Received:
    2,715
    Location:
    Suffolk
    I haven't had another £10 taken, my account shows the top up method as manual, its only if you set top up to automatic that they take another £10, when you balance goes below£10. This is from the website=

    "You must remember to add funds to your account yourself when your balance is low.

    When your account goes below £10.00 email notification will be sent to remind you to topup. If account balance goes below zero, you will have 24 hours to add funds after that account will be closed and you may receive a penalty charge if you use the crossing and don't pay."

     
    Last edited: Dec 23, 2014
    • Like Like x 2
  13. iandsm

    iandsm Funster

    Joined:
    Jan 3, 2008
    Messages:
    1,545
    Likes Received:
    2,715
    Location:
    Suffolk
    Chris, just changed my post a bit having got more information, I seem to have altered to text size somehow and can't change it back but I am sure you will get the drift. Interestingly, I didn't get the email they say they would sent when you go below£10 but i am not bothered about that, I know how may times I cross so can just keep an eye on the account.
     
    • Like Like x 2
  14. Roryboys Dad

    Roryboys Dad Read Only Funster

    Joined:
    Mar 19, 2012
    Messages:
    631
    Likes Received:
    804
    Location:
    Glapwell Derbyshire
    Many thanks for your helpful replies.

    I've rung them up and apparently, according to the pleasant young lady, the 'site' freezes sometimes and all details are not passed through correctly.

    Most details when I set up the account went through – but not my Credit card details.

    Now after talking to her an initial credit of £10 is in my account and I can cross for £1.67 each time until the ten pounds is used up and then the system will automatically add another £10 to my account.

    Wot a bl**dy palaver but at least it's cheaper than it was!
     
    • Like Like x 1
  15. Chris

    Chris Funster Life Member

    Joined:
    May 5, 2010
    Messages:
    16,443
    Likes Received:
    34,535
    Location:
    kent
    Its great that you get a 33% discount for opening an account.

    It would have been even better had they not hiked the fee up by 50p at the same time:xdoh:
     
  16. Jaws

    Jaws Funster Life Member

    Joined:
    Sep 26, 2008
    Messages:
    18,351
    Likes Received:
    21,736
    Location:
    Narrfoook
    Yup, a tenner deposited.. and auto top up .. registered all the vehicles on the same account so its all really quite easy so far :)
     
  17. Jaws

    Jaws Funster Life Member

    Joined:
    Sep 26, 2008
    Messages:
    18,351
    Likes Received:
    21,736
    Location:
    Narrfoook
    Forgot.. I will proly use it a total of four times a year.. Two outward journeys and two coming back..
    Quite happy about the tenner deposit to be honest as it probably costs me a gallon in diesel every time I have had to queue for an hour to get across, and as mentioned, already the south bound side is free flowing so all good
     
  18. Badknee

    Badknee Funster

    Joined:
    Aug 25, 2014
    Messages:
    3,642
    Likes Received:
    15,285
    Location:
    notloB
    Bump.

    So before I cross I have to register?
     
  19. DABurleigh

    DABurleigh Funster

    Joined:
    May 19, 2014
    Messages:
    104
    Likes Received:
    165
    Location:
    Basingstoke
    No, if you have selected automatic top-up it adds a minimum of £10 as soon as you go below a minimum of £10, so if I'd done that they would be sitting on £18.33 of my money for months.

    Dave
     
    • Like Like x 1
  20. Puddleduck

    Puddleduck Funster

    Joined:
    Jan 15, 2014
    Messages:
    6,478
    Likes Received:
    13,815
    Location:
    Scottish Borders
    Not sure being from the frozen north myself..... I think you can pay by phone or in one of the "numerous" retail outlets that will take your money. Not sure how you pay by phone when you have a basic PAYG as I do.... I know I can't pay car park fees with my phone.

    As I will use the crossing about once each way every three years I might just time it for when there are no charges.
     
    • Like Like x 1
Loading...

Share This Page