Dartcharge account

Discussion in 'Motorhome Chat' started by stevec, Aug 24, 2016.

  1. stevec

    stevec Funster

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    I've had a Dartcharge account for a while now and it generally has a few pounds in it. £1.67 until recently when I topped up with another tenner. After using the crossing last weekend I get a message saying my account has gone under the minimum of £10. Never had that before. Is this some change recently to extract more money from us citizens?
     
  2. NickNic

    NickNic Funster Life Member

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    If you have it set to auto top up then it triggers when your balance drops below £10. That's how mine is set up just for convenience.

    There's nothing that says you have to maintain a specific minimum balance though. Perhaps they've decided £10 is a "recommended" minimum and just send a reminder when it drops below that?

    From the T&Cs:

     
  3. Allan & Loren

    Allan & Loren Funster

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    Agree with @NickNic we've had an account for ages and balance sits at £8.70 at the moment but has done for about 5 months and I haven't been asked to top up.
     
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  4. Techno

    Techno Funster Life Member

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    Only used mine yesterday for first time since setting it up over a year ago.
    I got the same message this morning but have no intention of topping it up as a very occasional user.
     
  5. Techno

    Techno Funster Life Member

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    image.png
     
  6. NickNic

    NickNic Funster Life Member

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    I guess if you had 20 vehicles registered and all were crossing 2 or 3 times a day they would probably ask you to keep a much higher balance than if you only use is a couple of times a year.


    Another bit of T&C:


    I think these low balance messages are just a gentle reminder that if you forget to top up and get a penalty charge you can't complain about it.
     
  7. peterc10

    peterc10 Funster

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    I have auto top up on, so don't see this.
     
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  8. Theonlysue

    Theonlysue Funster Life Member

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    I have an auto top up as well.
    Cheaper than a fine lol
     
  9. Techno

    Techno Funster Life Member

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    I can cross 4 more times and still be in credit and I'm sure they'll keep reminding me anyway
     
  10. Minxy Girl

    Minxy Girl Funster Life Member

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    I've had reminders every time we go below £10 so not sure why some are only now getting them if they've been below £10 on other occasions although I think the reminder only comes when you actually go through the crossing and it drops below the 'requested' minimum £10 on the account. I still don't top up though until it gets really low!
     
  11. GJH

    GJH Funster Life Member

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    I set up a Dart Charge account, with manual update, in January 2015, knowing that we would be doing a return journey later in the month. I put £10 in it (the minimum) and it was reduced to £6.66 by the return journey. I didn't receive any reminder about dropping below £10.

    In October last year there was a thread about unused accounts being closed (in accordance with Ts&Cs) and money being lost so I got in touch with Dart Charge. I found a number of things wrong with their system and had an "interesting" communication with them (including involving Charlie Hewson, their CEO). It took a month to resolve but my account still has £6.66 in it and they haven't (dared?) threaten to close it :D
     
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  12. Techno

    Techno Funster Life Member

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    Yes I got the closure email too quite a while ago saying I had to cross within the next so many weeks to keep it.
    I ignored it as I had no plans for that but having crossed this Tuesday I found my account was still active thanks (y)
     
  13. Armytwowheels

    Armytwowheels Funster Life Member

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    What a brilliant scam! Get thousands of people to put at least £10 in your account (earning you interest no doubt), then if they don't use your tunnel or bridge for a while you get to keep their money anyway! GENIUS, wish I had thought of that one. :clap2::clap2::clap2:
     
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  14. Minxy Girl

    Minxy Girl Funster Life Member

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    Ah, but, there's nothing to stop 'punters' closing their account to get their money back out and then re-opening one later when they need it, it's just that people don't bother.
     
  15. Mr Colpot

    Mr Colpot Funster

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    I havent had any notifications and havent used it for a long time. I changed the Vehicle as we now have a different Van but it came up as class c as it was registered as a panel van. Have since changed it to Motor Caravan and removed and re-added the reg but it still comes up class c. Have used contact form to message them but waiting to hear from them.
     
  16. DM23

    DM23 Funster

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    I guess there must be different types of Dartcharge accounts: we use it very rarely so we have an "auto pay as you go" account - no money is preloaded in it, they just charge the card whenever we cross.
     
  17. seanoo

    seanoo Funster

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    I have just got a penalty charge notice from dart charge for driving over without paying! Trouble is I was in Portugal at the time and the car that was used was a BMW1 series and they had a number plate from a car that I used to own years ago. When I phoned them they say I have to contact the DVLA and get proof that I don't own the vehicle that went over the bridge!
     
  18. gillnphil

    gillnphil Funster

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    I use auto top up, and when on the odd occasion I have phoned them on 0300 3000 120, they were very helpful.
    Phil
     
  19. Techno

    Techno Funster Life Member

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    Automatic pay as you go gives no discount and will be charged as £2.50 per crossing.
    Having an account reduces this to £1.67
     
  20. DM23

    DM23 Funster

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    Ahh right thanks, I wasn't aware that there was an option to get a discount. But I think for the number of times we use it we'll just stick with the non-discounted option - luckily the extra 83p isn't going to break the bank ;). And once the dealer's warranty runs out on the MH next year we'll probably never use the Dartford crossing again.
     
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