Dart Charge - be aware

Discussion in 'Motorhome Chat' started by GeriatricWanderer, Dec 9, 2015.

  1. GeriatricWanderer

    GeriatricWanderer Funster

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    Not sure if this has been raised before but here goes anyway:

    I have a Dart Charge account though an infrequent user.
    My account is in credit.
    Some time ago I added a friend's car to my account - perfectly legitimate.
    Last weekend my friend used the crossing and knowing his car was on my account and that my account was in credit, assumed the £1.67 would be taken from my account.
    Today he received a Penalty Notice for not paying the charge in time.
    I contacted Dart Charge to ask why they didn't take the charge from my account.
    This is their reply:


    After looking into this matter, I can inform you that the crossing in question have been recognised outside of the account, as your Dart Charge account is currently classed as inactive.


    The status of your account changed to this on 01/12/2015, following 12 months of inactivity, as per clause 10 of the Terms and Conditions:


    ‘If you do not use your Account for a period of more than 12 consecutive months then we will write to you to inform you of your non-use (the Non-use Letter) and if you do not recommence using the Account within 30 days of the date of the Non-use Letter, we may close your Account and cancel any Tag linked to your Account.’


    As a result, payment will need to be made against the vehicle registration, as the Road User Charge will not be taken from your account balance.


    Furthermore, as you have not paid by the midnight the following day deadline, you must wait to receive your Penalty Charge Notice before you make any payment.

    ---------------------------




    OK – so I didn’t read or remember the small print and nor did I receive a Non-use Letter – but, in trying to help a friend it’s going to cost me £35.



    So…… if you have an account and don’t cross very often – check before you do.

     
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  2. Robert Clark

    Robert Clark Funster Life Member

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    I think this stinks!
    They had your money - your account was in credit
    If they had refunded your money at the time your account became inactive, and notified you of this, then it would have been a more reasonable way to act.
     
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  3. Jaws

    Jaws Funster Life Member

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    Hmmmm.. I wonder how many people this has caught out ?
    I am gonna ring them right now
     
  4. Badknee

    Badknee Funster

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    So GW, where's your money that you were in credit for now? Have they refunded it or are they sat on it?
     
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  5. BwB

    BwB Funster Life Member

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    Very poor practice by the Dartford Crossing, closing the account after 12 months. Doubly poor that they gave you a penalty after swallowing your remaining credit.
     
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  6. Langtoftlad

    Langtoftlad Funster Life Member

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    Outrageous #1 If they didn't actually send out the warning letter
    Outrageous #2 If they have refunded your credit
     
  7. GeriatricWanderer

    GeriatricWanderer Funster

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    It's still sitting in my innactive account and I'm onto them to find out what I must do to make it active again.
    Up to this event I was quite impressed with the new system.
     
  8. Robert Clark

    Robert Clark Funster Life Member

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  9. GJH

    GJH Funster Life Member

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    I opened an account last January because we were using the crossing to attend a funeral but before I did I sought assurance from them that I would not lose the balance if I didn't use it for a good while afterwards. At the time we thought we might use it in the van at a later date but haven't so far and our last crossing was 30th January.

    I note that clause 10 says "we may close your Account", not that they will close it so it seems harsh for them to have closed it, especially if they have not refunded the balance in accordance with clause 9.5/9.6.

    I think I might just terminate the account myself and ask them to refund my balance.
     
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  10. GJH

    GJH Funster Life Member

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    I can't see anything in the Ts&Cs about reactivating an account (or stopping it going inactive through non-use) so if it is possible then I'd be grateful if you could post the details here.
     
  11. g8ysn

    g8ysn Funster

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    I just phoned up and registered for out bound February open return think it was 5pound
     
  12. Cyclists

    Cyclists Funster

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    dog poop
     
  13. GeriatricWanderer

    GeriatricWanderer Funster

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    Me neither. I'll be interested to see their latest reply when it comes.
    In the meantime, if anyone is interested, I've stuck the T&C PDF file into resources.
     
  14. Jaws

    Jaws Funster Life Member

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    Fortunately I crossed one way on the 30th of March this year
    We will be going across toards the tunnel in January but after 10pm so free.. and returning on the 22nd of March so just in the 12 month period
     
  15. Badknee

    Badknee Funster

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    I find it completely unbelievable that credit is sat in your account but they didn't use it but rather fined you because you hadn't used the crossing for twelve months. It's all electronic not a foodstuff with a sell by date for crying out loud!
     
  16. sussexlad

    sussexlad Funster

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    I used the Tunnel last Friday and like an idiot completely forgot to pay. I haven't received a penalty notice yet so rang them and the lady appeared to say that if it's the first time I have "non-payed", I will be offered an opportunity to pay at the standard rate as part of the penalty notice pack.
     
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  17. BwB

    BwB Funster Life Member

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    Yes, I had this. Thought I'd got away with it as months passed since the incident but they got around to me in the end. Paid the £3 and set up an account. Interested to see where this thread leads though as if I drive through on the the way to the port thinking they've debited my account and instead they've closed the account and sent a fine.... while I'm abroad for a couple of months!
     
  18. GJH

    GJH Funster Life Member

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    The Ts&Cs are on their web site to download but what doesn't appear to be there (but should be) is a form to tell them on-line that you wish to terminate the account. I've asked them to point me to it.
     
  19. GeriatricWanderer

    GeriatricWanderer Funster

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    What does puzzle me about this is that when I log into my account it shows my vehicles and a credit balance and other account details but nowhere, absolutely nowhere, is there any sign, clue, symbol to show that the account is inactive.
     
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  20. gus-lopez

    gus-lopez Funster

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    Anyone else see the obvious here ?
    It states " status of account changed to non-use on 1st december 2015 ".............................................................................

    " If you do not recommence using your account within 30 days of the 'non-use' letter.............................."
    well you have recommenced using the account within 30 days of the date of cessation. Your friend went over last weekend.
    The fact that you have not received the non-use letter isn't your problem. As Robert said just appeal you have done nothing wrong & they are attempting to obtain money whilst incorrectly applying their own requirements.

    Additionally I'd enclose a bill for time & money spent dealing with it as well.
     
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